Genesys Architect
Charlotte, NC · On-site
At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and ... Experience and desire to work in a management consulting environment that requires regular travel
Genesys Architect
Charlotte, NC · On-site
At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and ... Experience and desire to work in a management consulting environment that requires regular travel
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Tustin, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Lead and manage the eServices team, providing first-line support for our electronic trading platforms. * Ensure timely incident management and resolution, owning and driving investigations.
Lead and manage the eServices team, providing first-line support for our electronic trading platforms. * Ensure timely incident management and resolution, owning and driving investigations.
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Riverside, CA · On-site
$16.75 - $22.75/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Service Delivery Representative II
Sacramento, CA · On-site
$17 - $23.25/hr
... with eServices, Chat, and Secure Message channels for their financial needs, to be there for our ... Suggest ways that our Members can easily access and manage their accounts. Proactively identify ...
Lead and manage the eServices team, providing first-line support for our electronic trading platforms. * Ensure timely incident management and resolution, owning and driving investigations.
Lead and manage the eServices team, providing first-line support for our electronic trading platforms. * Ensure timely incident management and resolution, owning and driving investigations.
HUB / Pharma Account Manager
Vienna, VA · On-site
The HUB Account Manager will build and maintain relationships with key contacts, including program managers and eServices teams, to ensure a high level of customer satisfaction. They will serve as a ...
Quick apply
HUB / Pharma Account Manager
Vienna, VA · On-site
The HUB Account Manager will build and maintain relationships with key contacts, including program managers and eServices teams, to ensure a high level of customer satisfaction. They will serve as a ...
Interactive Teller (Part-Time)
$14.50 - $18/hr
Educate members about internet banking, eStatements, and other remote/eServices and assist in setting them up. Meet monthly referral goals as set by manager. * Receives loan payments and savings ...
Interactive Teller (Part-Time)
$14.50 - $18/hr
Educate members about internet banking, eStatements, and other remote/eServices and assist in setting them up. Meet monthly referral goals as set by manager. * Receives loan payments and savings ...
Responds to basic member inquiries related to eServices products and services including, but not ... Meets and/or exceeds individual and team Service Level Objectives by managing and monitoring ...
Responds to basic member inquiries related to eServices products and services including, but not ... Meets and/or exceeds individual and team Service Level Objectives by managing and monitoring ...
Genesys Cloud Architecture
Raritan, NJ · On-site
$75/hr
... eServices, GRE, URS, Info Mart, Client, OCS, GPlus Integrations etc.) or similar solutions ... Vendor management with PSTN Service provide, OEM for resolution of tickets. * Coordination of ...
Genesys Cloud Architecture
Raritan, NJ · On-site
$75/hr
... eServices, GRE, URS, Info Mart, Client, OCS, GPlus Integrations etc.) or similar solutions ... Vendor management with PSTN Service provide, OEM for resolution of tickets. * Coordination of ...
Manager, Revenue Integrity
Columbus, OH · On-site
Monitor individual requests for assistance through Task Management Process (currently eServices) * Maintains awareness of regulatory requirements to ensure solutions/projects comply with applicable ...
Manager, Revenue Integrity
Columbus, OH · On-site
Monitor individual requests for assistance through Task Management Process (currently eServices) * Maintains awareness of regulatory requirements to ensure solutions/projects comply with applicable ...
Responsibilities : • Lead and manage the eServices team, providing first-line support for our electronic trading platforms. • Ensure timely incident management and resolution, owning and driving ...
Responsibilities : • Lead and manage the eServices team, providing first-line support for our electronic trading platforms. • Ensure timely incident management and resolution, owning and driving ...
Interactive Teller (Part-Time)
Price, UT · On-site
Educate members about internet banking, eStatements, and other remote/eServices and assist in setting them up. Meet monthly referral goals as set by manager. * Receives loan payments and savings ...
Quick apply
Interactive Teller (Part-Time)
Price, UT · On-site
Educate members about internet banking, eStatements, and other remote/eServices and assist in setting them up. Meet monthly referral goals as set by manager. * Receives loan payments and savings ...
Responds to basic member inquiries related to eServices products and services including, but not ... Meets and/or exceeds individual and team Service Level Objectives by managing and monitoring ...
Responds to basic member inquiries related to eServices products and services including, but not ... Meets and/or exceeds individual and team Service Level Objectives by managing and monitoring ...
... eServices portal), or similar Experience/Responsibility in analyzing, modeling and baselining systems configurations as a DevOps Engineering/Engineering Manager. Experience/Responsibility for ...
... eServices portal), or similar Experience/Responsibility in analyzing, modeling and baselining systems configurations as a DevOps Engineering/Engineering Manager. Experience/Responsibility for ...
Digital Member Service Specialist I (72009)
Baltimore, MD · Hybrid
$22.01 - $27.51/hr
... proactively managing bias and supporting JHFCU's diverse employee base and membership ... focus on eServices. * Equivalent combination of education and experience may be considered.
Digital Member Service Specialist I (72009)
Baltimore, MD · Hybrid
$22.01 - $27.51/hr
... proactively managing bias and supporting JHFCU's diverse employee base and membership ... focus on eServices. * Equivalent combination of education and experience may be considered.
Interactive Teller (Part-Time)
Price, UT · On-site
$13.38 - $20.07/hr
Educate members about internet banking, eStatements, and other remote/eServices and assist in setting them up. Meet monthly referral goals as set by manager. * Receives loan payments and savings ...
Interactive Teller (Part-Time)
Price, UT · On-site
$13.38 - $20.07/hr
Educate members about internet banking, eStatements, and other remote/eServices and assist in setting them up. Meet monthly referral goals as set by manager. * Receives loan payments and savings ...
Genesys Cloud Architect - Remote / Telecommute
Raritan, NJ · Remote
$51 - $56/hr
Vendor management with PSTN Service provider, OEM for resolution of tickets. * Coordination of ... eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. * Genesys ...
Quick apply
Genesys Cloud Architect - Remote / Telecommute
Raritan, NJ · Remote
$51 - $56/hr
Vendor management with PSTN Service provider, OEM for resolution of tickets. * Coordination of ... eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. * Genesys ...
Eservices Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do eservices manager jobs pay per year?
As of Jun 4, 2026, the average yearly pay for eservices manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Eservices Manager, and why are they important?
To thrive as an Eservices Manager, you need expertise in digital service delivery, project management, and a background in IT or business administration, often supported by a relevant degree. Familiarity with CRM systems, digital platforms, analytics tools, and certifications like PMP or ITIL is highly valuable. Strong leadership, problem-solving, and communication skills help in managing teams and fostering client relationships. These skills ensure efficient digital service operations, customer satisfaction, and successful adaptation to evolving technology trends.
What are some common challenges faced by Eservices Managers and how can they be addressed?
Eservices Managers often encounter challenges such as integrating new digital solutions with existing systems, ensuring user adoption, and maintaining data security. Balancing the needs of various stakeholders while managing technical constraints requires strong communication and project management skills. Proactively staying updated with emerging technologies and fostering collaboration between IT, customer service, and business units can help overcome these hurdles and drive successful implementation.
What is an Eservices Manager?
An Eservices Manager is responsible for overseeing and managing the delivery of electronic services within an organization. Their role involves coordinating online platforms, ensuring smooth digital service delivery, and improving customer experiences through technology. They often work closely with IT, customer service, and business teams to implement new digital solutions, monitor service performance, and resolve issues. Eservices Managers also analyze user feedback and data to enhance and optimize electronic services, ensuring they align with organizational goals.
What is the difference between Eservices Manager vs Customer Service Manager?
| Aspect | Eservices Manager | Customer Service Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Business, or related field; certifications in project management or customer experience | Bachelor's degree in Business, Communications, or related field; leadership or customer service certifications |
| Work Environment | Office-based, overseeing digital service platforms and online customer interactions | Office or call center, managing customer service teams and client interactions |
| Employer & Industry Usage | Used in government agencies, financial institutions, and tech companies managing online services | Common across retail, hospitality, and service industries managing customer support teams |
The Eservices Manager focuses on managing digital platforms and online service delivery, often requiring technical knowledge and IT skills. In contrast, the Customer Service Manager oversees customer support teams and direct client interactions. While both roles aim to enhance customer satisfaction, their scope and skill requirements differ significantly.
More about Eservices Manager jobs
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What states have the most Eservices Manager jobs? States with the most job openings for Eservices Manager jobs include:
What job categories do people searching Eservices Manager jobs look for? The top searched job categories for Eservices Manager jobs are:
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Job description
Genesys Architect
Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description- At least 10 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks
- At least 5 years of experience with Contact center domain on Genesys platform
- At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer
- At least 2 years' experience in ORS, GVP
- At least 7 years of experience in project execution
- Experience in defining new architectures and ability to drive an independent project from an architectural stand
- Experience and desire to work in a management consulting environment that requires regular travel
- Troubleshooting, Analytical and Client Interfacing skills
- Experience and desire to work in a management consulting and Global delivery environment that requires regular travel
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 11 years of experience in IT
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a FULL TIME job opportunity.
- Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, TN Visa can apply.
- No OPT-EAD & H1-B for this position.
- Please mention your email id in your email or resume.
About Sonsoft
Sourced by ZipRecruiter
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007