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Eservices Manager Credit Union Jobs (NOW HIRING)

Korbel

Leads credit union and its staff, overseeing day-to-day operations, performance management, and long-term goal alignment for the team members. * Directs financial strategy and reporting, preparing ...

Brown-Forman

Manager, Credit Union

Louisville, KY · On-site

Leads credit union and its staff, overseeing day-to-day operations, performance management, and long-term goal alignment for the team members. * Directs financial strategy and reporting, preparing ...

Georgia's Own Credit Union

eServices Representative

$38K - $44K/yr

Documenting and reporting recurring issues and problems to manager and Online Banking Channel ... Georgia's Own Credit Union is an equal opportunity employer and will not discriminate against any ...

Gallup

Credit Union Manager

Omaha, NE · On-site

Credit Union Manager Omaha Riverfront Lead with purpose. Safeguard accuracy. Champion financial wellbeing. Gallup is seeking a talented, hands-on leader who can own sophisticated accounting work ...

Monitise

Relationship Manager - Credit Union Solutions

$71K - $151K/yr

Job Title Relationship Manager - Credit Union Solutions bout your role: As a Relationship Manager supporting Credit Union Solutions, you will lead and grow a portfolio of large client relationships ...

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Eservices Manager Credit Union information

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$23K

$61.4K

$102.5K

How much do eservices manager credit union jobs pay per year?

As of Sep 10, 2026, the average yearly pay for eservices manager credit union in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does an Eservices manager do at a credit union?

An Eservices Manager at a credit union oversees the development, implementation, and maintenance of digital banking services such as online banking, mobile apps, and electronic payments. They ensure that these services are secure, efficient, and meet the needs of members. The Eservices Manager collaborates with IT, compliance, and member service teams to introduce new technologies and troubleshoot issues. Their goal is to enhance the member experience through seamless and innovative electronic services.

What are the key skills and qualifications needed to thrive as an eservices manager at a credit union?

To thrive as an Eservices Manager at a Credit Union, you need expertise in digital banking operations, project management, and a solid understanding of financial regulations, often supported by a degree in business, finance, or IT. Familiarity with online banking platforms, payment processing systems, and relevant certifications such as NACHA or PMP is typically required. Strong leadership, analytical thinking, and excellent communication skills help drive innovation and ensure seamless member experiences. These skills are vital for managing secure, efficient digital services that meet member needs and regulatory standards.

What are some common challenges faced by an eservices manager at a credit union, and how can they be addressed?

Eservices Managers at credit unions often face challenges such as integrating new digital platforms with legacy systems, ensuring robust cybersecurity, and keeping up with rapidly evolving member expectations for online services. To address these, it’s important to collaborate closely with IT, compliance, and member service teams, prioritize continuous training, and stay informed about industry best practices. Building strong vendor relationships and proactively gathering member feedback can also help in implementing user-friendly and secure e-service solutions.

What are popular job titles related to Eservices Manager Credit Union jobs?

For Eservices Manager Credit Union jobs, the most frequently searched job titles are:

eServices Supervisor

Maite, GU

COAST360 FEDERAL CREDIT UNION
Finance and Insurance • 11 - 50 employees
Learn more about COAST360 FEDERAL CREDIT UNIONexternal

Full-time

Posted 28 days ago

Job description

We are seeking a dedicated and experienced eServices Supervisor to oversee the daily operations of the eServices team and ensure accurate, timely, and secure processing of electronic banking services. This position plays a key leadership role in maintaining operational efficiency, supporting team development, resolving escalated member concerns, and ensuring compliance with established policies, procedures, and applicable regulations.

The ideal candidate is a detail-oriented, service-focused leader with experience in financial institution operations, electronic payment processing, fraud monitoring, and member service. This role coordinates, schedules, and supervises employees engaged in eServices functions while supporting team performance, vendor relationships, audits, and departmental goals.

Key Responsibilities:

  • Supervises, coaches, and supports eServices team members
  • Coordinates daily assignments, schedules, and workflow to ensure efficient operations
  • Trains team members on ACH, wire processing, Federal Reserve Bank (FRB) functions, remote deposit capture, instant card issuance, and other eServices processes
  • Oversees the accurate and timely processing of electronic transactions, including ACH, ATM, debit cards, sharedrafts, payroll deductions, direct deposits, and other electronic payments
  • Reviews and resolves escalated member inquiries, disputes, account issues, and electronic service concerns
  • Oversees and certifies Remote Deposit Capture (RDC) deposits and daily check imaging, balancing, and transmission for clearing
  • Oversees sharedraft processing, inclearing items, and end-of-day processing
  • Oversees instant-issue debit card production, duplicate cards, replacements, and inventory management through Card@Once
  • Reviews and clears escalated OFAC alerts in accordance with applicable requirements
  • Monitors debit card issuance, replacements, status, and related card services
  • Reviews transaction reports affecting general ledger accounts and assists with ATM balancing
  • Monitors team performance and supports achievement of established service, sales, and operational goals
  • Ensures work is completed accurately, efficiently, and in accordance with credit union policies and procedures
  • Assists with employee performance evaluations, training, and development
  • Communicates with and assists in managing third-party vendors supporting eServices operations
  • Assists with audits, reporting, and departmental projects
  • Promotes credit union products and services while maintaining a strong member-service focus
  • Maintains a professional, collaborative, and accountable team environment
Qualifications
  • High school diploma or GED required
  • Minimum of three (3) years of progressive experience in member/customer service within a full-service financial institution and one (1) year of supervisory experience; or an equivalent combination of education, training, and experience
  • Working knowledge of electronic banking services, payment processing, account ownership, account classifications, and credit union products and services
  • Knowledge of applicable laws, regulations, and procedures related to electronic banking and payment services
  • Strong problem-solving, analytical, organizational, and decision-making skills
  • Ability to handle confidential and sensitive information with discretion
  • Strong written and verbal communication skills, with the ability to effectively communicate with members, employees, management, vendors, and community partners
  • Ability to interpret policies, procedures, technical documentation, and regulatory requirements
  • Strong attention to detail and ability to maintain accuracy while managing multiple priorities and time-sensitive functions
  • Proficiency with Microsoft Office and standard office technology
  • Valid driver's license required

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