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Eservices Manager Credit Union Jobs (NOW HIRING)

FIRST SERVICE CREDIT UNION

Loan Advisor

Houston, TX · On-site

... credit union products, services, policies, and procedures. 6. Must be available to assist the Call Center or eServices for backup as requested by management and work on Saturdays when needed. 7. ...

FIRST SERVICE CREDIT UNION

Loan Advisor

Houston, TX · On-site

$90K/yr

... credit union products, services, policies, and procedures. 6. Must be available to assist the Call Center or eServices for backup as requested by management and work on Saturdays when needed. 7. ...

State Street Bank

eServices Representative

Quincy, IL · On-site

This position reports directly to the eservices Accounting Manager. DUTIES & RESPONSIBILITIES * Performs as the primary point of contact for incoming calls regarding any eServices * Assists customers ...

FIRST SERVICE CREDIT UNION

Loan Advisor

Houston, TX · On-site

$90K/yr

... credit union products, services, policies, and procedures. 6. Must be available to assist the Call Center or eServices for backup as requested by management and work on Saturdays when needed. 7. ...

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Eservices Manager Credit Union information

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$23K

$61.4K

$102.5K

How much do eservices manager credit union jobs pay per year?

As of Sep 11, 2026, the average yearly pay for eservices manager credit union in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does an Eservices manager do at a credit union?

An Eservices Manager at a credit union oversees the development, implementation, and maintenance of digital banking services such as online banking, mobile apps, and electronic payments. They ensure that these services are secure, efficient, and meet the needs of members. The Eservices Manager collaborates with IT, compliance, and member service teams to introduce new technologies and troubleshoot issues. Their goal is to enhance the member experience through seamless and innovative electronic services.

What are the key skills and qualifications needed to thrive as an eservices manager at a credit union?

To thrive as an Eservices Manager at a Credit Union, you need expertise in digital banking operations, project management, and a solid understanding of financial regulations, often supported by a degree in business, finance, or IT. Familiarity with online banking platforms, payment processing systems, and relevant certifications such as NACHA or PMP is typically required. Strong leadership, analytical thinking, and excellent communication skills help drive innovation and ensure seamless member experiences. These skills are vital for managing secure, efficient digital services that meet member needs and regulatory standards.

What are some common challenges faced by an eservices manager at a credit union, and how can they be addressed?

Eservices Managers at credit unions often face challenges such as integrating new digital platforms with legacy systems, ensuring robust cybersecurity, and keeping up with rapidly evolving member expectations for online services. To address these, it’s important to collaborate closely with IT, compliance, and member service teams, prioritize continuous training, and stay informed about industry best practices. Building strong vendor relationships and proactively gathering member feedback can also help in implementing user-friendly and secure e-service solutions.

What are popular job titles related to Eservices Manager Credit Union jobs?

For Eservices Manager Credit Union jobs, the most frequently searched job titles are:

Call Center Hybrid Position - Digital Member Support Rep

Kensington, MD • On-site

Signal Financial Federal Credit Union
51 - 200 employees
Learn more about Signal Financial Federal Credit Unionexternal

$16.50 - $20.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Digital Member Support Rep I (Call Center Hybrid Position)

Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative, and nimble in offering distinctive products and services.

The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.

Position Description

Communicate with existing and potential members regarding their Credit Union needs. Provide members with relevant and accurate information regarding Credit Union products and services. Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions. Act as a liaison between members and departments. Complete various departmental operational tasks.

Position Responsibilities

  • Member Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Assist members with inquiry resolution at first contact. Researches and resolves routine member questions. Refers members to digital member supervisory personnel or other departments as needed. Identify cross-sell and referral opportunities to enhance members' relationships with credit union.
  • After Interaction Work/Member and Department Records - Complete after interaction work accurately and efficiently. Maintain member account information on core system. Assure that appropriate records are maintained and required reports are prepared. Provide necessary reports to appropriate manager or departments.
  • Department Liaison - Act as a liaison between members and other credit union departments to achieve needed resolution for the member. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities. Participate in special projects within the department and organization as requested.
  • Job Knowledge - Continually increase and refine knowledge of credit union products, services and operations. Participate in various training activities including webinars and online courses. Share information with DMS team to increase team and knowledge.
  • Other duties as assigned

Position Requirements

  • High School diploma or equivalent required. Associates degree or higher equivalent preferred
  • One year to two years of customer/member service work experience.
  • Previous contact center experience helpful.
  • Will be required to work periodic Saturdays to provide coverage while branches are open
  • Excellent verbal and written communication skills
  • Professional eServices manner
  • Ability to work in a high volume environment
  • Ability to manage multiple projects
  • Good organizational skills
  • Significant level of trust, confidentiality, tact and diplomacy are required
  • Strong attention to detail
  • Proficiency with MS Office including Outlook, Word & Excel. Experience with our core system preferred

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.
We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

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