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Human Resources Service Center Jobs (NOW HIRING)

Delek US

HR Service Center Manager

Brentwood, TN · On-site

JOB SUMMARY The HR Service Center Manager is responsible for overseeing HR service delivery provided by an external vendor. This role serves as the primary liaison between the company and the third ...

Delek US

HR Service Center Manager

Brentwood, TN

JOB SUMMARY The HR Service Center Manager is responsible for overseeing HR service delivery provided by an external vendor. This role serves as the primary liaison between the company and the third ...

Gaf

HR Service Center Specialist

Parsippany, NJ · On-site

The HR Service Center Specialist is responsible for the administration and coordination of human resources services throughout the employee lifecycle. This position provides professional support to ...

Luminis Health

HR Service Center Team Lead

Annapolis, MD · On-site

$30 - $40/hr

HR Service Center Team Lead Reports To: Manager, HRIS Position Summary: The HR Service Center Team Lead provides operational leadership and subject matter expertise within the HR Service Center. This ...

Mtb

HR Service Center Representative I

Buffalo, NY · On-site

$20.55 - $34.25/hr

The HR Service Center provides employees, managers, former workers and retirees HR support to resolve HR related questions and issues. This position receives inbound calls, makes outbound calls to ...

M&T Bank

HR Service Center Representative I

Buffalo, NY

$20.55 - $34.25/hr

The HR Service Center provides employees, managers, former workers and retirees HR support to resolve HR related questions and issues. This position receives inbound calls, makes outbound calls to ...

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Human Resources Service Center information

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$26.5K

$44.2K

$60K

How much do human resources service center jobs pay per year?

As of Jul 27, 2026, the average yearly pay for human resources service center in the United States is $44,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $48,000.00 per year, depending on experience, location, and employer.

What is a Human Resources Service Center?

A Human Resources Service Center (HRSC) is a centralized hub within an organization that provides support and services related to HR functions for employees and managers. It typically handles tasks such as payroll inquiries, benefits administration, onboarding, employee records management, and policy questions. The HRSC streamlines processes, improves efficiency, and ensures consistent delivery of HR services across the organization. Many organizations use HRSCs to free up HR business partners for more strategic work and to provide employees with a single point of contact for HR-related needs.

What are the key skills and qualifications needed to thrive as a Human Resources Service Center representative, and why are they important?

To thrive as a Human Resources Service Center representative, you need knowledge of HR policies, strong problem-solving abilities, and often a degree in human resources or a related field. Familiarity with HR information systems (HRIS), case management tools, and payroll or benefits platforms is typically required. Excellent interpersonal skills, attention to detail, and the ability to handle sensitive situations with discretion set top candidates apart. These skills ensure efficient and accurate support to employees, contributing to positive workplace experiences and compliance with organizational policies.

What are some typical challenges faced by professionals working in a Human Resources Service Center, and how can they be managed?

Professionals in a Human Resources Service Center often handle high volumes of employee inquiries and must navigate complex HR policies while delivering consistent, timely support. Common challenges include managing sensitive information with confidentiality, addressing diverse employee needs, and adapting to evolving HR technologies. Success in this role requires strong communication skills, attention to detail, and agility in learning new HR software. Building strong teamwork and maintaining clear documentation can also help manage workload and ensure smooth operations.

What is the difference between Human Resources Service Center vs HR Coordinator?

AspectHuman Resources Service CenterHR Coordinator
CredentialsTypically requires HR certifications or degreesOften requires HR or related degrees, certifications are a plus
Work EnvironmentCentralized support hub, often in corporate officesOffice setting, interacting with employees and management
Employer & Industry UsageUsed across large organizations for HR support functionsCommon in various industries for HR administrative tasks
Search & Comparison IntentPeople seeking HR support or HR department rolesIndividuals looking for HR administrative or support roles

The Human Resources Service Center functions as a centralized hub providing HR support and services across an organization, while an HR Coordinator handles specific administrative tasks within the HR department. Both roles require HR knowledge and often similar credentials, but their scope and work environment differ.

More about Human Resources Service Center jobs
What states have the most Human Resources Service Center jobs? States with the most job openings for Human Resources Service Center jobs include:
What job categories do people searching Human Resources Service Center jobs look for? The top searched job categories for Human Resources Service Center jobs are:
Human Resources Service Center jobs near you
Infographic showing various Human Resources Service Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,245 per year, or $21.3 per hour.
HR Service Center Representative

HR Service Center Representative

Fleet Farm

Appleton, WI • On-site

Full-time

Posted 2 days ago

Fleet Farm rating

5.3

Company rating: 5.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

546th of 728 rated retailers

Job description

About Us
At Fleet Farm, our Team Members are at the heart of everything we do. The HR Service Center plays a vital role in supporting that commitment by delivering responsive, consistent, and high-quality HR support across the organization.
In our HR Service Center, we are focused on creating a best-in-class employee experience through operational excellence, continuous improvement, and strong partnerships across Human Resources. Our team collaborates closely with District HR Managers, Benefits, Payroll, Leave Administration, Employee Relations, Talent Acquisition, and HR Leadership to provide seamless support and resolution for Team Members.
Your Impact
In this role, you will serve as the primary escalation point for complex employee inquiries and HR-related cases that require advanced research, case management, and problem-solving. You'll take ownership of sensitive matters from intake through resolution, ensuring each issue is handled with professionalism, urgency, and confidentiality.
Your ability to analyze situations, collaborate across teams, identify trends, and recommend improvements will help drive service excellence while supporting a positive Team Member experience.
What You'll Do
  • Serve as the primary escalation point for complex employee inquiries and HR Service Center cases.
  • Manage and resolve sensitive employee matters related to leave administration, accommodations, payroll concerns, policy interpretation, workplace concerns, benefits, and employee relations.
  • Conduct thorough case investigations by gathering information, reviewing documentation, partnering with stakeholders, and ensuring timely follow-up and resolution.
  • Collaborate with Benefits, Payroll, Leave Administration, Employee Relations, Legal, Talent Acquisition, District HR Managers, and other internal partners to resolve escalated issues.
  • Maintain ownership of assigned cases from intake through resolution while ensuring accurate documentation within the case management system.
  • Monitor service levels and case aging to ensure inquiries are resolved within established timelines.
  • Analyze inquiry trends and identify opportunities for process improvements, training, and proactive solutions.
  • Develop, maintain, and enhance HR knowledge articles, standard operating procedures, and service center resources.
  • Support quality assurance efforts by reviewing case documentation and promoting consistent service delivery.
  • Assist with onboarding, training, coaching, and mentoring HR Service Center Representatives.
  • Participate in HR projects, audits, compliance activities, and continuous improvement initiatives.
  • Handle highly confidential and sensitive information with discretion, professionalism, and sound judgment.

What You Bring
  • Associate Degree in Human Resources, Business, or a related field, or equivalent experience.
  • 4-6 years of Human Resources experience, including employee support, leave administration, benefits, payroll, employee relations, HR operations, or related disciplines.
  • Working knowledge of UKG systems, including Core HR, Recruiting, and Workforce Management.
  • Strong understanding of HR policies, practices, and employment-related processes.
  • Demonstrated experience managing complex employee issues and case resolution.
  • Strong analytical and problem-solving skills with the ability to independently research and resolve inquiries.
  • Excellent customer service and communication skills, including patience, attentiveness, and professionalism.
  • Strong organizational skills with the ability to prioritize multiple cases and competing deadlines in a fast-paced environment.
  • Exceptional interpersonal skills and the ability to build effective partnerships across all levels of the organization.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
  • Ability to work independently while effectively utilizing available resources, systems, and tools.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

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