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Human Resources Service Center Jobs (NOW HIRING)

Amcor plc

HR Service Center Partner II

Oshkosh, WI · On-site

The HR Service Center Partner II is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case ...

Amcor

HR Service Center Partner II

Oshkosh, WI

The HR Service Center Partner II is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case ...

GAF

HR Service Center Specialist

Parsippany, NJ · On-site

The HR Service Center Specialist is responsible for the administration and coordination of human resources services throughout the employee lifecycle. This position provides professional support to ...

M&T Bank

HR Service Center Representative I

Buffalo, NY

$20.55 - $34.25/hr

The HR Service Center provides employees, managers, former workers and retirees HR support to resolve HR related questions and issues. This position receives inbound calls, makes outbound calls to ...

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Human Resources Service Center information

See salary details

$26.5K

$44.2K

$60K

How much do human resources service center jobs pay per year?

As of Sep 5, 2026, the average yearly pay for human resources service center in the United States is $44,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $48,000.00 per year, depending on experience, location, and employer.

What is a human resources service center?

A Human Resources Service Center (HRSC) is a centralized hub within an organization that provides support and services related to HR functions for employees and managers. It typically handles tasks such as payroll inquiries, benefits administration, onboarding, employee records management, and policy questions. The HRSC streamlines processes, improves efficiency, and ensures consistent delivery of HR services across the organization. Many organizations use HRSCs to free up HR business partners for more strategic work and to provide employees with a single point of contact for HR-related needs.

What are the key skills and qualifications needed to thrive as a human resources service center representative?

To thrive as a Human Resources Service Center representative, you need knowledge of HR policies, strong problem-solving abilities, and often a degree in human resources or a related field. Familiarity with HR information systems (HRIS), case management tools, and payroll or benefits platforms is typically required. Excellent interpersonal skills, attention to detail, and the ability to handle sensitive situations with discretion set top candidates apart. These skills ensure efficient and accurate support to employees, contributing to positive workplace experiences and compliance with organizational policies.

What are some typical challenges faced by professionals working in a human resources service center, and how can they be managed?

Professionals in a Human Resources Service Center often handle high volumes of employee inquiries and must navigate complex HR policies while delivering consistent, timely support. Common challenges include managing sensitive information with confidentiality, addressing diverse employee needs, and adapting to evolving HR technologies. Success in this role requires strong communication skills, attention to detail, and agility in learning new HR software. Building strong teamwork and maintaining clear documentation can also help manage workload and ensure smooth operations.

What is the difference between Human Resources Service Center vs HR Coordinator?

AspectHuman Resources Service CenterHR Coordinator
CredentialsTypically requires HR certifications or degreesOften requires HR or related degrees, certifications are a plus
Work EnvironmentCentralized support hub, often in corporate officesOffice setting, interacting with employees and management
Employer & Industry UsageUsed across large organizations for HR support functionsCommon in various industries for HR administrative tasks
Search & Comparison IntentPeople seeking HR support or HR department rolesIndividuals looking for HR administrative or support roles

The Human Resources Service Center functions as a centralized hub providing HR support and services across an organization, while an HR Coordinator handles specific administrative tasks within the HR department. Both roles require HR knowledge and often similar credentials, but their scope and work environment differ.

More about Human Resources Service Center jobs

What states have the most Human Resources Service Center jobs?

States with the most job openings for Human Resources Service Center jobs include:

What job categories do people searching Human Resources Service Center jobs look for?

The top searched job categories for Human Resources Service Center jobs are:

Human Resources Service Center jobs near you
Infographic showing various Human Resources Service Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,245 per year, or $21.3 per hour.

HR Service Center Case Specialist

Fleet Farm

Appleton, WI • On-site

Full-time

Re-posted 13 days ago

Fleet Farm rating

5.4

Company rating: 5.4 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

537th of 739 rated retailers

Job description

About Us
At Fleet Farm, our Team Members are at the heart of everything we do. The HR Service Center provides centralized HR support to Team Members across multiple states, partnering with Benefits, Payroll, Leave Administration, Employee Relations, District HR, Talent Acquisition, and HR Leadership.
We are seeking an HR Service Center Case Specialist with a strong foundation in Human Resources who is passionate about helping people, solving problems, and delivering exceptional service. This role manages and resolves HR inquiries and cases, including complex and sensitive issues requiring research, critical thinking, sound judgment, and cross-functional collaboration.
Your Impact
As an HR Service Center Case Specialist, you will serve as a trusted resource for Team Members by providing accurate guidance on HR programs, policies, and processes. You will own cases from intake through resolution, research questions, identify solutions, document interactions, and partner with HR teams when escalation or additional expertise is needed.
Success in this role requires HR knowledge, strong communication, problem-solving skills, attention to detail, and the ability to handle sensitive information with professionalism and confidentiality.
What You'll Do
  • Serve as a primary point of contact for Team Members with HR-related questions and concerns.
  • Research and resolve inquiries related to HR policies, processes, benefits, payroll, leave, and other HR topics.
  • Manage cases from intake through resolution, ensuring accurate documentation and timely follow-up.
  • Apply HR policies and procedures to provide accurate and consistent guidance.
  • Partner with Benefits, Payroll, Leave Administration, Employee Relations, District HR, Talent Acquisition, and HR Leadership to resolve issues.
  • Escalate complex or sensitive matters requiring additional expertise or investigation.
  • Maintain confidentiality when handling sensitive Team Member information.
  • Identify trends and opportunities to improve HR processes and the Team Member experience.
  • Support HR projects, audits, compliance activities, and continuous improvement initiatives.

What You Bring
  • Previous experience in Human Resources, HR operations, HR service delivery, employee relations, benefits, payroll, leave administration, or a related HR function.
  • Working knowledge of HR practices, policies, and procedures.
  • Ability to research issues, analyze information, identify solutions, and follow cases through resolution.
  • Strong written and verbal communication and customer service skills.
  • Strong attention to detail, organization, and problem-solving skills.
  • Ability to exercise sound judgment and maintain confidentiality.
  • Working knowledge of HR systems; experience with UKG Core HR, Recruiting, and Workforce Management preferred.
  • Ability to work independently and effectively collaborate with HR partners.

Work Schedule
Our HR Service Center supports Team Members across multiple states and operates on staggered schedules:
  • Monday, Wednesday & Friday: 7:00 a.m.-5:00 p.m.
  • Tuesday & Thursday: 9:00 a.m.-7:00 p.m.
  • Team Members rotate closing coverage, currently approximately one evening per week.

This is an onsite position at our Service Support Center in Appleton, WI.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

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