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Hr Service Center Representative Jobs (NOW HIRING)

247Hire

Service Center Representative

Chicago, IL · On-site

The Service Center Representative I will actively listen and gather information to accurately respond to and resolve inquiries using standardized service center intake procedures, policies, knowledge ...

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

HealthPartners

Service Center Representative

Minneapolis, MN · On-site

$19.54 - $29.32/hr

The primary work of the Service Center Representative will be dedicated to managing and responding to a high volume of incoming calls. Calls are a mixture of scheduling, messaging as well as assuring ...

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Hr Service Center Representative information

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$13

$19

$26

How much do hr service center representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for hr service center representative in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are HR Service Center Representatives?

HR Service Center Representatives are professionals who serve as the primary point of contact for employees and managers seeking assistance with human resources-related inquiries. They handle questions about benefits, payroll, company policies, onboarding, and other HR services, often via phone, email, or internal ticketing systems. These representatives play a crucial role in ensuring employees receive timely, accurate information and support regarding their employment. Their responsibilities may also include escalating complex issues to specialized HR staff and maintaining confidential employee records.

What is the difference between Hr Service Center Representative vs HR Coordinator?

AspectHr Service Center RepresentativeHR Coordinator
Primary RoleHandles employee inquiries, provides HR support, manages HR systemsCoordinates HR activities, assists with recruitment, onboarding, and employee relations
Required CredentialsHigh school diploma or equivalent; some roles may prefer HR certificationsBachelor's degree in HR, Business, or related field; HR certifications beneficial
Work EnvironmentCustomer service setting, HR help desks, call centersOffice environment, HR departments, administrative settings
Employer & Industry UsageCommon in large organizations, HR outsourcing firmsWidely used across industries for HR support roles

The main difference is that Hr Service Center Representatives primarily focus on responding to employee inquiries and supporting HR systems, often in a customer service setting. HR Coordinators have a broader role in coordinating HR functions like recruitment and onboarding, typically requiring more HR-specific education and certifications.

What are the key skills and qualifications needed to thrive as an HR Service Center Representative, and why are they important?

To thrive as an HR Service Center Representative, you need a solid understanding of human resources practices, customer service skills, and often a bachelor's degree in HR or a related field. Familiarity with HR information systems (HRIS), case management tools, and ticketing systems is typically required. Strong communication, problem-solving, and empathy are essential soft skills for effectively assisting employees and resolving inquiries. These competencies ensure efficient support, accurate information delivery, and a positive employee experience within the organization.

What are some common challenges faced by HR Service Center Representatives, and how can they be addressed?

HR Service Center Representatives often encounter challenges such as managing high volumes of inquiries, handling sensitive employee information, and navigating complex HR policies. Successfully addressing these challenges requires strong organizational skills, attention to detail, and the ability to communicate clearly and empathetically. Utilizing knowledge bases, established protocols, and collaboration with HR specialists can help streamline responses and ensure employees receive accurate information in a timely manner.
More about Hr Service Center Representative jobs
What cities are hiring for Hr Service Center Representative jobs? Cities with the most Hr Service Center Representative job openings:
What states have the most Hr Service Center Representative jobs? States with the most job openings for Hr Service Center Representative jobs include:
What job categories do people searching Hr Service Center Representative jobs look for? The top searched job categories for Hr Service Center Representative jobs are:
Hr Service Center Representative jobs near you
Infographic showing various Hr Service Center Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.
Service Center Representative

Service Center Representative

247Hire

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description The Service Center Representative I will actively listen and gather information to accurately respond to and resolve inquiries using standardized service center intake procedures, policies, knowledge management systems, and reference materials. Provide guidance to employees on locating relevant documentation via internal portals and websites. Accurately interpret and support system-wide initiatives and programs. Escalate inquiries to the appropriate team members based on complexity using case management and call transfer protocols. Ensure compliance with data administration rules, security standards, and functional policies and procedures. Support activities related to data definition and classification in accordance with organizational policy. Collaborate with team members to foster a positive and productive work environment. Follow all service center policies, processes, and training requirements. Prioritize tasks to meet defined Service Level Agreements (SLAs). Identify opportunities to improve and update knowledge base content. Maintain and protect sensitive information in accordance with record handling and retention requirements; report any breaches immediately. Assist with ad-hoc projects and testing as needed, including extended hours when required. Skills and Requirements Strong communication skills are crucial; must have solid customer service experience. Ability to handle Epic-related calls. General IT support experience. Intake and ticket tracking. Ability to follow an established knowledge base. Clear documentation of issues. Support intake and tracking processes. #J-18808-Ljbffr

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About 247Hire

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Oak Brook, IL, US

Year founded

2002

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