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Hr Service Center Representative Jobs (NOW HIRING)

Sotera Health

Service Center Representative

Nelson, NE · On-site

Service Center Representative Job summary: This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships ...

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How much do hr service center representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for hr service center representative in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are HR Service Center Representatives?

HR Service Center Representatives are professionals who serve as the primary point of contact for employees and managers seeking assistance with human resources-related inquiries. They handle questions about benefits, payroll, company policies, onboarding, and other HR services, often via phone, email, or internal ticketing systems. These representatives play a crucial role in ensuring employees receive timely, accurate information and support regarding their employment. Their responsibilities may also include escalating complex issues to specialized HR staff and maintaining confidential employee records.

What does an HR representative do?

An HR Service Center Representative handles employee inquiries related to benefits, policies, payroll, and other HR services. They assist with onboarding, record keeping, and use HR information systems to ensure smooth communication between employees and the HR department.

What is the difference between Hr Service Center Representative vs HR Coordinator?

AspectHr Service Center RepresentativeHR Coordinator
Primary RoleHandles employee inquiries, provides HR support, manages HR systemsCoordinates HR activities, assists with recruitment, onboarding, and employee relations
Required CredentialsHigh school diploma or equivalent; some roles may prefer HR certificationsBachelor's degree in HR, Business, or related field; HR certifications beneficial
Work EnvironmentCustomer service setting, HR help desks, call centersOffice environment, HR departments, administrative settings
Employer & Industry UsageCommon in large organizations, HR outsourcing firmsWidely used across industries for HR support roles

The main difference is that Hr Service Center Representatives primarily focus on responding to employee inquiries and supporting HR systems, often in a customer service setting. HR Coordinators have a broader role in coordinating HR functions like recruitment and onboarding, typically requiring more HR-specific education and certifications.

What are the key skills and qualifications needed to thrive as an HR Service Center Representative, and why are they important?

To thrive as an HR Service Center Representative, you need a solid understanding of human resources practices, customer service skills, and often a bachelor's degree in HR or a related field. Familiarity with HR information systems (HRIS), case management tools, and ticketing systems is typically required. Strong communication, problem-solving, and empathy are essential soft skills for effectively assisting employees and resolving inquiries. These competencies ensure efficient support, accurate information delivery, and a positive employee experience within the organization.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that employers should allocate approximately 70% of their focus on evaluating a candidate's skills, experience, and qualifications, and 30% on assessing cultural fit and soft skills. For HR Service Center Representatives, this balance helps ensure candidates are both capable and aligned with company values, leading to better retention and performance.

What job makes $10,000 a month without a degree?

Certain high-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly through commissions, often without requiring a college degree. Additionally, skilled trades like commercial pilots or specialized tech roles may reach this income level with experience and certifications, but typically involve technical training rather than a traditional degree.

What is an HR service center representative?

An HR service center representative is a professional who provides support to employees and managers by handling HR-related inquiries, such as benefits, payroll, and policies. They often use HR information systems and require strong communication skills to resolve issues efficiently.

What are some common challenges faced by HR Service Center Representatives, and how can they be addressed?

HR Service Center Representatives often encounter challenges such as managing high volumes of inquiries, handling sensitive employee information, and navigating complex HR policies. Successfully addressing these challenges requires strong organizational skills, attention to detail, and the ability to communicate clearly and empathetically. Utilizing knowledge bases, established protocols, and collaboration with HR specialists can help streamline responses and ensure employees receive accurate information in a timely manner.
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Service Center Representative

Service Center Representative

Sotera Health

Nelson, NE • On-site

Full-time

Posted 22 days ago

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Service Center Representative

Job summary:

This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships through excellent communication and availability. This position will also be focused on learning client needs and providing proactive solutions.

Essential job functions:

Section Responsibilities

  • Answer inbound calls from clients with high energy and positivity
  • Ensure first-answer service and responsiveness for Nelson Laboratories clients.
  • Communicate effectively with clients to identify needs and provide proactive solutions.
  • Communicate status updates to sponsors with ongoing communication regarding testing
  • including technical details of our testing services.
  • Guide clients on how to use Nelson systems more effectively.
  • Assist with the Customer Loyalty Program
  • Perform other duties as assigned.

Regulatory Compliance

  • Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).
  • Know and follow company policies and procedures.

Professional Development

  • Complete required training on time.

Job requirements:

  • Outstanding Customer Service Skills
  • Strong Communication Skills
  • Ability to learn and master technical details of the company's testing and operations
  • Computer Skills: Knowledge of Microsoft Office, Email and Excel.
  • Time Management Skills
  • Problem Solving Skills
  • Attention to Detail
  • Multi Task Driven

Education and experience requirements:

  • High School diploma and two years NLI or applicable customer service experience or A.A. /A.S or B.A./B.S. degree (Public Relations, Communications, Business, or applicable degree strongly preferred.)

Physical Requirements:

Must be able to sit for extended periods of time, must be able to be on the phone with clients and internal staff for extended periods of time.

Sotera Health goes to market through its three best-in-class businesses - Sterigenics, Nordion and Nelson Labs. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.

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