GENERAL PURPOSE SUMMARY Under close supervision, provides support in various escrow functions which may include customer service, support, accounting, and new accounts by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists internal and external customers with a wide variety of inquiries and routes customers to the appropriate subject matter experts as needed; prepares necessary correspondence and provides supporting documentation; and performs appropriate escrow account maintenance.
- Processes full scope of escrow transactions and develops depth of knowledge on general escrow practices, procedures, and technology.
- Performs Escrow specific duties and assists work area personnel with special projects as assigned by supervisor. Generates reports, compiles statistics, and summarizes data for supervisor's approval; may perform basic review of documents for accuracy and conformity to established standards.
- Analyzes and addresses escrow servicing-related issues and customer complaints.
- Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies. Maintain records and logs all relevant information.
- Provides support to managers and administrators of a variety of escrow functions.
- Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies.
- Performs other work-related duties as assigned by supervisor.
COMPLIANCE EXPECTATIONS - Stay updated on relevant laws and regulations and complete all compliance training on time.
- Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
- Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information.