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Escalation Engineer Jobs (NOW HIRING)

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · Hybrid

Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic ...

XPERTECHS

Escalations Engineer

Columbia, MD

We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role, you will be responsible for the design, maintenance, and support of server operating systems, line ...

Cyera

Director of Technical Support

New York, NY · On-site +1

$140K - $180K/yr

Build technical career ladders within Support (e.g., Tier 3 Engineer, Escalation Engineer, Product Liaison). * Foster a culture of ownership, analytical rigor, and proactive problem-solving over ...

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How much do escalation engineer jobs pay per year?

As of Jul 12, 2026, the average yearly pay for escalation engineer in the United States is $97,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $110,000.00 per year, depending on experience, location, and employer.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, collaborate with other departments, and provide advanced troubleshooting to ensure customer satisfaction and issue resolution, often using tools like ticketing systems and diagnostic software.

What is an Escalation Engineer job?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What are the key skills and qualifications needed to thrive in the Escalation Engineer position, and why are they important?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What engineers make $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and work in high-demand industries like technology or finance.

What types of issues does an Escalation Engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

How much does an escalation engineer make?

An escalation engineer's average salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. They often require strong technical skills and problem-solving abilities to handle complex customer issues and may earn additional compensation through bonuses or certifications.

What engineers make $200,000 a year?

Senior engineers in fields such as software, electrical, and aerospace engineering can earn $200,000 or more annually, especially with extensive experience, specialized skills, and advanced certifications. Roles in high-demand industries, leadership positions, or those working in competitive markets often reach or exceed this salary level.
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Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $97,063 per year, or $46.7 per hour.
Software Escalation Engineer (Python) R&D Morrisville, North Carolina

Software Escalation Engineer (Python) R&D Morrisville, North Carolina

Varonis Systems

Morrisville, NC • On-site

Other

Posted 15 days ago

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

151st of 209 rated software companies

Job description

Description

Software Escalation Engineer (Python)

The Company:

Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.

The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.

The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.

The Location: We are considering candidates who are able to work by hybrid model, located within physical proximity to Morrisville, NC.

The Responsibilities:

  • Act as the technical point of contact for customerimpacting issues.
  • Investigate and resolve issues in Python services.
  • Analyze behavior across services, databases, messaging, and infrastructure.
  • Perform testing on UI and performance.
  • Drive root cause analysis in collaboration with engineering and infrastructure teams.
  • Provide training and technical guidance to internal teams.

The Requirements:

  • B.Sc. in Computer Science or equivalent from known university. 
  • Minimum of 3 years of experience in developing Enterprise-level Python Applications.
  • Experience working with cloud-native architectures and distributed systems.
  • Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices - Advantage.
  • Knowledge of IT Fundamentals (Networking / Security / Storage).
  • Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
  • Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
  • Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) - Advantage.
  • Knowledge of multi-tenant SaaS architectures - Advantage.
  • Familiarity with infrastructure as code and monitoring/observability tools.
  • Hands-on experience with AI projects and applications.
  • Fluent English (written and verbal).
  • Advantageous, not required:
    • Familiarity with additional languages (PHP, Angular/JS, Swift/ObjectiveC, Kotlin/Java).
    • Previous customer-facing technical positions.
    • Provide training and support to internal teams.
    • Familiarity with Datadog. 

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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