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Technical Escalation Engineer Jobs (NOW HIRING)

Zello Inc

Escalation Engineer

Austin, TX · On-site

Mentored L1 and L2 engineers into handling scenarios that used to route straight to you. What you ... Own the most complex technical escalations from L2: multi-system integration failures, network ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

You will work closely with Support, Engineering, Product, and Customer Success teams to manage ... in Technical Support, Escalation Management, or Customer Engineering * 3+ years managing high ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

You will work closely with Support, Engineering, Product, and Customer Success teams to manage ... in Technical Support, Escalation Management, or Customer Engineering * 3+ years managing high ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

You will work closely with Support, Engineering, Product, and Customer Success teams to manage ... in Technical Support, Escalation Management, or Customer Engineering * 3+ years managing high ...

Frankel

Escalation Engineer

Omaha, NE · On-site

This position requires a high level of technical expertise and excellent customer service skills to ensure client satisfaction. The Escalation Engineer also mentors and educates team members as ...

Velocity1

Escalation Engineer

Madison, AL · On-site

Summary/Objectives The Escalation Engineer serves as a tier-3 resource for escalated service issues ... Receive technical escalation tickets and prioritize the client experience. * Monitor network ...

Frankel

Escalation Engineer

Omaha, NE · On-site

This position requires a high level of technical expertise and excellent customer service skills to ensure client satisfaction. The Escalation Engineer also mentors and educates team members as ...

Hobbsnews

$150 - $200/hr

Senior Technical Escalation Engineer (Federal Networking - Switching) Location:Herndon, VA (Onsite) Clearance:Active TS/SCI Required Citizenship:U.S. Citizenship Required HPE is seeking a Senior ...

Next Step Systems

IT Escalation Engineer

Boston, MA · On-site

IT Escalation Engineer, Boston, MA We are seeking IT Escalation Engineer to join a fast growing ... technical assistance via phone and email. - Follow, update, and maintain Help Desk procedures and ...

Frankel

Escalation Engineer

Omaha, NE · On-site

This position requires a high level of technical expertise and excellent customer service skills to ensure client satisfaction. The Escalation Engineer also mentors and educates team members as ...

Alkira

Escalation Engineer

San Jose, CA

$150K - $200K/yr

We're looking for an Escalation Engineer to work on technical issues experienced by our highest-value customers. This is a full-time position with great benefits in a company that rewards innovation ...

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Technical Escalation Engineer information

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How much do technical escalation engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for technical escalation engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a technical escalation engineer?

A Technical Escalation Engineer is a specialized support professional who handles complex technical issues that cannot be resolved by frontline support teams. They act as a bridge between customers and advanced engineering or development teams, diagnosing and troubleshooting high-priority or unresolved technical problems. Their role often involves deep technical analysis, root cause investigation, and providing solutions or workarounds for critical incidents. Additionally, they may contribute to knowledge bases and help improve support processes based on recurring issues.

What skills and qualifications are needed to thrive as a technical escalation engineer?

To thrive as a Technical Escalation Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant domains (such as networking, software, or hardware), and typically a degree in computer science or a related field. Proficiency with ticketing systems, diagnostic tools, scripting languages, and certifications like CompTIA, Microsoft, or Cisco are often required. Strong problem-solving, communication, and customer service skills set standout professionals apart in this role. These skills ensure timely and effective resolution of complex technical issues, maintaining customer satisfaction and minimizing business disruptions.

What challenges do technical escalation engineers face, and how can they be managed?

Technical Escalation Engineers often encounter complex, high-priority issues that have not been resolved at previous support levels. These challenges may include diagnosing rare bugs, coordinating across multiple teams, and communicating technical solutions to both technical and non-technical stakeholders. Effective management involves strong troubleshooting skills, a structured problem-solving approach, and the ability to stay calm under pressure. Building relationships with product development and support teams can also help streamline escalations and foster collaborative resolutions.

What cities are hiring for Technical Escalation Engineer jobs?

Cities with the most Technical Escalation Engineer job openings:

What states have the most Technical Escalation Engineer jobs?

States with the most job openings for Technical Escalation Engineer jobs include:

What are popular job titles related to Technical Escalation Engineer jobs?

For Technical Escalation Engineer jobs, the most frequently searched job titles are:

Infographic showing various Technical Escalation Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 88% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Escalation Engineer (Third Shift)

Lehi, UT • On-site

VAST Data
Software Development • 201 - 500 employees
Learn more about VAST Dataexternal

Full-time

Re-posted 13 days ago

Job description

Description
VAST Data is looking for a Technical Escalation Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders.
The Role
  • Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.
  • Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
  • Perform initial investigation and diagnosis of problems, escalating complex issues to support.
  • Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
  • Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
  • Conduct routine checks and audits to identify potential problems or vulnerabilities.
  • Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
  • Assist with writing Root Cause Analysis documentation, and delivering to customers within prescribed timelines.
  • Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage.
  • Maintain up-to-date knowledge of VAST Data Platform technologies via prescribed hands-on training modules.
  • Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
  • Provide excellent customer service to internal and external stakeholders during incident resolution and communication.

Requirements
  • Proven experience as a NOC Operator or in a similar network monitoring role is preferred.
  • Superior communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
  • Strong understanding of networking concepts, protocols, and technologies (TCP/IP, SNMP, DHCP, DNS, etc.).
  • Ability to work independently and collaboratively in a team-based environment.
  • Excellent problem-solving and analytical skills, with the ability to multitask effectively.
  • Willingness to work in a 24/7 shift-based environment, including nights, weekends, and holidays. Option for Wednesday - Saturday shift, Sunday -Wednesday, or Monday - Friday.
  • Detail-oriented and committed to maintaining accurate documentation.
  • Demonstrated commitment to continuous learning and self-improvement

Apply