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Technical Escalation Engineer Jobs (NOW HIRING)

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

Perform deep technical analysis to identify root cause and implement long-term solutions ... Provide technical guidance to Tier 1 and Tier 2 engineers to help progress and resolve escalated ...

Triwill Group

$80 - $100/hr

As part of the Technical Escalation Engineering (TEE) team, you'll operate at the heart of Datadog's ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our ...

New

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

$100 - $125/hr

Coordinate with engineering and product teams to address customer‑facing escalations and systemic ... Communicate technical findings and updates clearly to customers and internal stakeholders. * Create ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · Hybrid

... with engineering and product teams to address customer-facing escalations and systemic issues ... technical findings and updates clearly to customers and internal stakeholders Create and maintain ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

... with engineering and product teams to address customer-facing escalations and systemic issues ... technical findings and updates clearly to customers and internal stakeholders Create and maintain ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

... with engineering and product teams to address customer-facing escalations and systemic issues ... technical findings and updates clearly to customers and internal stakeholders Create and maintain ...

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How much do technical escalation engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical escalation engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a technical escalation engineer?

A Technical Escalation Engineer is a specialized support professional who handles complex technical issues that cannot be resolved by frontline support teams. They act as a bridge between customers and advanced engineering or development teams, diagnosing and troubleshooting high-priority or unresolved technical problems. Their role often involves deep technical analysis, root cause investigation, and providing solutions or workarounds for critical incidents. Additionally, they may contribute to knowledge bases and help improve support processes based on recurring issues.

What skills and qualifications are needed to thrive as a technical escalation engineer?

To thrive as a Technical Escalation Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant domains (such as networking, software, or hardware), and typically a degree in computer science or a related field. Proficiency with ticketing systems, diagnostic tools, scripting languages, and certifications like CompTIA, Microsoft, or Cisco are often required. Strong problem-solving, communication, and customer service skills set standout professionals apart in this role. These skills ensure timely and effective resolution of complex technical issues, maintaining customer satisfaction and minimizing business disruptions.

What challenges do technical escalation engineers face, and how can they be managed?

Technical Escalation Engineers often encounter complex, high-priority issues that have not been resolved at previous support levels. These challenges may include diagnosing rare bugs, coordinating across multiple teams, and communicating technical solutions to both technical and non-technical stakeholders. Effective management involves strong troubleshooting skills, a structured problem-solving approach, and the ability to stay calm under pressure. Building relationships with product development and support teams can also help streamline escalations and foster collaborative resolutions.

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Infographic showing various Technical Escalation Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 88% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Software Escalation Engineer (Python) R&D Morrisville, North Carolina

Morrisville, NC • On-site

Varonis Systems
Software Development • 1 - 5K employees
Learn more about Varonis Systemsexternal

Full-time

Re-posted 13 days ago

Key responsibilities

  • Investigate and resolve customer issues related to Python services.

  • Analyze behavior across services, databases, messaging, and infrastructure to identify root causes.

  • Provide training and technical guidance to internal teams.

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

180th of 247 rated software companies

Job description

Description

Software Escalation Engineer (Python)

The Company:

Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.

The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.

The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.

The Location: We are considering candidates who are able to work by hybrid model, located within physical proximity to Morrisville, NC.

The Responsibilities:

  • Act as the technical point of contact for customerimpacting issues.
  • Investigate and resolve issues in Python services.
  • Analyze behavior across services, databases, messaging, and infrastructure.
  • Perform testing on UI and performance.
  • Drive root cause analysis in collaboration with engineering and infrastructure teams.
  • Provide training and technical guidance to internal teams.

The Requirements:

  • B.Sc. in Computer Science or equivalent from known university. 
  • Minimum of 3 years of experience in developing Enterprise-level Python Applications.
  • Experience working with cloud-native architectures and distributed systems.
  • Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices - Advantage.
  • Knowledge of IT Fundamentals (Networking / Security / Storage).
  • Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
  • Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
  • Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) - Advantage.
  • Knowledge of multi-tenant SaaS architectures - Advantage.
  • Familiarity with infrastructure as code and monitoring/observability tools.
  • Hands-on experience with AI projects and applications.
  • Fluent English (written and verbal).
  • Advantageous, not required:
    • Familiarity with additional languages (PHP, Angular/JS, Swift/ObjectiveC, Kotlin/Java).
    • Previous customer-facing technical positions.
    • Provide training and support to internal teams.
    • Familiarity with Datadog. 

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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