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Escalation Engineer Jobs (NOW HIRING)

XPERTECHS

Escalations Engineer

Columbia, MD · On-site

We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role, you will be responsible for the design, maintenance, and support of server operating systems, line ...

CBTS

Sr. Engineer - Network

$63K - $92K/yr

This role serves as a Tier 3 escalation engineer, supporting customer networks built on Palo Alto, Fortinet, Cisco, Meraki, Aruba, and F5 Load Balancing platforms across hybrid, cloud, and global ...

CBTS

Network Engineer IV - Palo Alto Prisma

$97K - $132K/yr

This role serves as a Tier-3 escalation engineer , supporting complex customer environments across hybrid, cloud, and global networks , while maintaining strong multi-vendor networking fundamentals ...

WheelHouse IT

IT Support Escalation

Orlando, FL · On-site

$48K - $55K/yr

Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This position is located in Oralndo, FL. This is NOT ...

WheelHouse IT

IT Support Escalation

Orlando, FL · On-site

$48K - $55K/yr

Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This position is located in Oralndo, FL. This is NOT ...

WheelHouse IT

IT Support Escalation

Fort Lauderdale, FL · On-site

$48K - $55K/yr

Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This position is located in Ft Lauderdale, FL. This is ...

WheelHouse IT

IT Support Escalation

Fort Lauderdale, FL · On-site

$48K - $55K/yr

Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This position is located in Ft Lauderdale, FL. This is ...

NCR

Network Engineering Manager

Dayton, OH

Lead & Engineer (PlayerCoach Responsibilities) * Remain handson in the design, review, and implementation of enterprise network solutions. * Serve as a technical authority and escalation point for ...

BECPOS

Network Engineering Manager

Dayton, OH

Lead & Engineer (PlayerCoach Responsibilities) * Remain handson in the design, review, and implementation of enterprise network solutions. * Serve as a technical authority and escalation point for ...

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Escalation Engineer information

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$46.5K

$97.1K

$136.5K

How much do escalation engineer jobs pay per year?

As of Jun 6, 2026, the average yearly pay for escalation engineer in the United States is $97,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $110,000.00 per year, depending on experience, location, and employer.

What is an Escalation Engineer job?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What are the key skills and qualifications needed to thrive in the Escalation Engineer position, and why are they important?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What types of issues does an Escalation Engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

More about Escalation Engineer jobs
What cities are hiring for Escalation Engineer jobs? Cities with the most Escalation Engineer job openings:
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Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $97,063 per year, or $46.7 per hour.
NOC Escalations Engineer

NOC Escalations Engineer

Protech Services Group Inc

Memphis, TN • On-site

Full-time

Posted 24 days ago

Job description

ProTech Services Group, Inc. is seeking a NOC Escalations Engineer for a permanent role in Memphis, TN. Position is in-office or at various clients in the Memphis area.

The Escalation Engineer is responsible for assisting other Systems Administrators, Engineers, and management by performing tasks to support our clients in an effective and proactive manner while providing excellent customer service.
Job Description

  • Work critical service tickets in varying degrees of difficulty and sensitivity:
  • Microsoft Servers (deploying, and integration in SMB environments)
  • Active Directory (DFRS, AD Sync, multi domain forest) and SharePoint
  • Intune device management and Autopilot experience a plus.
  • VMWare (vCenter installation/upgrade, cluster management, centralized storage)
  • SAN Technologies
  • Layer 3 network topology (Firewalls, Routers, Switches, Switch Stacks, VLANs)
  • Must be able to diagram network setup for documentation purposes.
  • RDS Services (both for administration and published application roles)
  • Project engineer for projects including 365 Tennant creation, infrastructure design and installation, as well as life cycle management and rotation.
  • Be “IT Lead Engineer” for clients
  • Perform sensitive migration and critical event occurrences.
  • Provide Level III escalation support for Level I and II NOC Engineers
  • Provide exceptional customer service to all clients and prospects.


Skills and Qualifications

  • Enhanced experience supporting Microsoft server operating systems
  • Enhanced experience with various firewall technologies
  • Enhanced experience with various routers, switches, wireless, etc.
  • Enhanced experience with remote management.
  • Effective communication skills (Verbal and written)
  • Proven, excellent customer service
  • Patience under stressful situations (i.e. network outages, server down, infosec intrusion etc.)
  • Ability to think critically by using reasoning to identify the strengths and weaknesses of alternative approaches to problems as well as larger scale implications and communicate that.
  • Ability to work alone, in a group, or under direct supervision effectively. Must be self-paced and self-starter.
  • An attitude conducive to learning and accepting challenges head on is a must.


Education and Work Experience

  • 6 years of relevant IT support experience.
  • Experience in call center, network operations center or large MIS department preferred.
  • College degree is a plus, not a requirement.
  • IT Certifications are a plus.


Other

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Weekend and night work as required by client needs.