ZipRecruiter

Log In

1

Escalation Engineer Jobs (NOW HIRING)

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · Hybrid

Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic ...

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic ...

XPERTECHS

Escalations Engineer

Columbia, MD · On-site

We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role, you will be responsible for the design, maintenance, and support of server operating systems, line ...

CBTS

Network Engineer IV

Cincinnati, OH · On-site

This role serves as a Tier-3 escalation engineer , supporting complex customer environments across hybrid, cloud, and global networks , while maintaining strong multi-vendor networking fundamentals ...

Frankel

Escalations Engineer

Omaha, NE · On-site

The Escalations Engineer is responsible for providing top-level technical support to our clients, troubleshooting complex issues, and resolving escalated tickets. This position requires a high level ...

Omnissa

Software Engineer - Customer Escalations - C++

$120K - $200K/yr

Customer Escalation Engineer Job Summary We areseekinga passionate and highly skilledCustomer Support Engineertodiagnose complex technical issues, communicate clearly with customers, and deliver an ...

previous page

Showing results 41-60

All JobsConstruction JobsElevator JobsElevator Mechanic JobsEscalation Engineer Jobs

Escalation Engineer information

See salary details

$46.5K

$97.1K

$136.5K

How much do escalation engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for escalation engineer in the United States is $97,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $110,000.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.
More about Escalation Engineer jobs

What cities are hiring for Escalation Engineer jobs?

Cities with the most Escalation Engineer job openings:

What are the most commonly searched types of Escalation Engineer jobs?

The most popular types of Escalation Engineer jobs are:

What states have the most Escalation Engineer jobs?

States with the most job openings for Escalation Engineer jobs include:

What job categories do people searching Escalation Engineer jobs look for?

The top searched job categories for Escalation Engineer jobs are:

Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $97,063 per year, or $46.7 per hour.

Escalation Engineer (Ref#IM0426)

Albi

Chicago, IL • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and updates clearly to customers and internal stakeholders Create and maintain detailed knowledge-base articles and support documentation.

Telecommuting within the area of intended employment 1 day/week.

Requirements

Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or other closely related degrees Experience or coursework in the following: Advanced troubleshooting and debugging Software deployment and incident management Customer interaction and technical explanation Backend experience with C#, .NET Core/MVC, and Python Frontend experience with React and JavaScript; SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with Docker or Kubernetes Experience with API design, specifically RESTful and Webhooks services.

Benefits

We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Chicago office 4 days a week.

We offer a generous compensation package which includes;

  • Good balance of personal autonomy and team collaboration on projects
  • Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
  • Be in an environment where your input is highly valued and personal growth is prioritized.
  • Interesting and challenging work.
  • Competitive Salary
  • Generous PTO.
  • Medical, dental, and vision insurance coverage.
  • Regular team events and off-sites.
  • Continuing education, mentoring, and career development opportunities
  • 401K Plan + Matching.

Your journey is your own, and we're here to help you thrive, no matter your starting point.

Apply