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Escalation Engineer Jobs in Nebraska (NOW HIRING)

Frankel

Escalation Engineer

Omaha, NE · On-site

The Escalation Engineer is responsible for providing top-level technical support to our clients, troubleshooting complex issues, and resolving escalated tickets. This position requires a high level ...

Frankel

Escalation Engineer

Omaha, NE · On-site

The Escalation Engineer is responsible for providing top-level technical support to our clients, troubleshooting complex issues, and resolving escalated tickets. This position requires a high level ...

Frankel

Escalation Engineer

Omaha, NE

The Escalation Engineer is responsible for providing top-level technical support to our clients, troubleshooting complex issues, and resolving escalated tickets. This position requires a high level ...

Prime Communications Inc

Systems Engineer

Elkhorn, NE · On-site

$72K - $86K/yr

Description The Systems Engineer designs and oversees implementation of physical security systems ... Escalations: * Serve as Tier 2 escalation; resolve integration and design-related issues ...

Nelnet, Inc.

M365 Engineer - Modern Workplace

Lincoln, NE · On-site

$75 - $100/hr

The engineer serves as an escalation point for complex incidents and service requests, supports platform governance and adoption, and maintains documentation, standards, and automation to improve ...

HiFyve

Controls Engineer

Columbus, NE · On-site

$100K - $130K/yr

... final escalation point for complex controls issues that the maintenance team cannot resolve. What We're Looking For * Experience programming and troubleshooting Allen-Bradley PLCs * Strong PLC ...

Meta

NE

$193K/yr

Coach and develop other engineers and people managers on the team ... Incident and Escalation Management: Investigate complex technical and cross-team issues during ...

H. T. PROF Group

Senior Quality Engineer

Omaha, NE · On-site

$85 - $120/hr

Handle escalations from QE's and Sales or other functions. * Supervise direct employees and ... Mentor engineers and encourage skill development. Education & Experience Requirements of the Senior ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location ... Escalation: Route complex or unresolved issues to appropriate Level 2/3 technical teams.

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Escalation Engineer information

See Nebraska salary details

$44.3K

$92.5K

$130.1K

How much do escalation engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for escalation engineer in Nebraska is $92,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $104,900.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What are the most commonly searched types of Escalation Engineer jobs in Nebraska?

The most popular types of Escalation Engineer jobs in Nebraska are:

What are popular job titles related to Escalation Engineer jobs in Nebraska?

For Escalation Engineer jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Escalation Engineer jobs in Nebraska look for?

The top searched job categories for Escalation Engineer jobs in Nebraska are:

Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in Nebraska as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $92,545 per year, or $44.5 per hour.

Escalation Engineer

Frankel

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Frankel Technology Services
At Frankel, we provide innovative and progressive accounting, tax, and consulting services. Our Frankel Technology Services practice creates a Technology Success Partnership with our clients. This gives our clients the tools, information, and understanding they need to make the best technology decisions for their company.
We are currently seeking an Escalation Engineer to join our team immediately. We are primarily interested in candidates who have experience with Azure Virtual Desktop Environments. Please note that this position is in-person in our Omaha office, and we are unable to consider remote candidates.
Summary:
The Escalation Engineer is responsible for providing top-level technical support to our clients, troubleshooting complex issues, and resolving escalated tickets. This position requires a high level of technical expertise and excellent customer service skills to ensure client satisfaction. The Escalation Engineer also mentors and educates team members as appropriate. Beyond day-to-day escalations, the role offers a diverse mix of cybersecurity, proactive maintenance, and hands-on project work.
Key Responsibilities:
  • Configure, Maintain, and Troubleshoot Azure Virtual Desktop Environments.
  • Identify, diagnose, and resolve problems for end-users related to workstations, software and hardware, network, and VPN connectivity.
  • Diagnose and resolve end-user network or local printer problems, PC hardware problems, and basic server, e-mail, Internet, VPN, and local-area network access problems.
  • Document technical support activities, client interactions, issues, and solutions in the ticketing system; document internal processes and procedures related to duties and responsibilities; communicate progress and escalate issues to the Technology Manager as necessary.
  • Continuously update technical knowledge and skills to stay up to date with the latest industry trends and technologies.
  • Participate in the development and implementation of new processes and procedures to improve service delivery and customer satisfaction.
  • Collaborate with other technicians to provide timely and effective solutions to client issues.
  • Ensure that all client issues are resolved in a timely and efficient manner, meeting or exceeding expectations.
  • Identify recurring technical issues and work with the team to develop solutions to prevent their reoccurrence.
  • Improve client service, perception, and satisfaction through follow-through, follow-up, and communication.
  • Assist the team in meeting monthly and quarterly goals based on metrics.
  • Other duties as assigned.

Required Qualifications:
  • Able to work in-person in our Omaha, NE office between the hours of 8:00AM-5:00PM M-F. Participation in on-call/after-hours rotation is required.
  • Experience with Azure Virtual Desktop environments.
  • Understanding of operating systems, business applications, printing systems, network systems, support tools, and how technology is used to provide IT services.
  • Strong technical troubleshooting and diagnostic skills.
  • Ability to work in a team and communicate effectively.
  • Interpersonal skills: telephone skills, communication skills, active listening, and customer care.
  • Ability to organize work, multi-task and adapt to changes quickly.
  • Self-motivated with attention to detail and the ability to work in a fast-moving environment.

What we offer you:
  • Health, Dental, Vision, Disability & Life Insurance
  • HSA and FSA options
  • PTO & Parental Leave
  • 8 Paid Holidays
  • 401(K)
  • Profit Sharing
  • Casual / "Dress for your Day" dress code
  • Fun activities like family parties, holiday parties, and the annual golf & spa outing
  • Referral bonus program

This position is hourly and non-exempt.
Our process:
We value your time as you search for your career; because of that we're dedicated to a swift, stress-free interview process. Our application takes less than 5 minutes, we'll communicate with you every step of the way, and our candidate experience is designed for you to get to know us.
Have any questions before applying? Call us at 402.506.4643.
All information provided will be kept strictly confidential.
NO AGENCY CALLS PLEASE.

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