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Escalation Engineer Jobs in Nebraska (NOW HIRING)

Prime Secured

Systems Engineer

Elkhorn, NE · On-site

The Systems Engineer designs and oversees implementation of physical security systems. This role ... Escalations: * Serve as Tier 2 escalation; resolve integration and design-related issues ...

Prime Secured

Systems Engineer

Elkhorn, NE · On-site

$72K - $86K/yr

The Systems Engineer designs and oversees implementation of physical security systems. This role ... Escalations: * Serve as Tier 2 escalation; resolve integration and design-related issues ...

Prime Communications Inc

Systems Engineer

Elkhorn, NE

$72K - $86K/yr

Description The Systems Engineer designs and oversees implementation of physical security systems ... Escalations: * Serve as Tier 2 escalation; resolve integration and design-related issues ...

Prime Secured

Senior Service Engineer

Elkhorn, NE · On-site

$85K - $105K/yr

As a Senior Service Engineer, you will serve as a technical leader and people manager playing a ... escalated service cases. * Tuning: Configure, tune, and optimize system settings to ensure peak ...

HiFyve

Controls Engineer

Columbus, NE · On-site

$100K - $130K/yr

... final escalation point for complex controls issues that the maintenance team cannot resolve. What We're Looking For * Experience programming and troubleshooting Allen-Bradley PLCs * Strong PLC ...

Meta

NE

$193K/yr

Coach and develop other engineers and people managers on the team ... Incident and Escalation Management: Investigate complex technical and cross-team issues during ...

HDR

VCF Platform Engineer Manager

Omaha, NE · On-site

They are seeking a VCF Platform Engineer Manager to own the platform roadmap, prioritize ... escalation point for platform incidents, service degradation, capacity constraints, and cross ...

HDR

VCF Platform Engineer Manager

Omaha, NE · On-site

Serve as the senior escalation point for platform incidents, service degradation, capacity ... Partner with architecture and engineering stakeholders to evaluate platform enhancements ...

HDR

VCF Platform Engineer Manager

Omaha, NE · On-site

Serve as the senior escalation point for platform incidents, service degradation, capacity ... Partner with architecture and engineering stakeholders to evaluate platform enhancements ...

HDR

VCF Platform Engineer Manager

Omaha, NE · On-site

Serve as the senior escalation point for platform incidents, service degradation, capacity ... Partner with architecture and engineering stakeholders to evaluate platform enhancements ...

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Showing results 1-20

All JobsEscalation Engineer JobsEscalation Engineer Jobs in Nebraska

Escalation Engineer information

See Nebraska salary details

$44.3K

$92.5K

$130.1K

How much do escalation engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for escalation engineer in Nebraska is $92,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $104,900.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the most commonly searched types of Escalation Engineer jobs in Nebraska? The most popular types of Escalation Engineer jobs in Nebraska are:
What are popular job titles related to Escalation Engineer jobs in Nebraska? For Escalation Engineer jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Escalation Engineer jobs in Nebraska look for? The top searched job categories for Escalation Engineer jobs in Nebraska are:
Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in Nebraska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $92,545 per year, or $44.5 per hour.

Systems Engineer

Prime Secured

Elkhorn, NE • On-site

Full-time

Re-posted 24 days ago

Job description

The Systems Engineer designs and oversees implementation of physical security systems. This role ensures solutions are technically correct, aligned with customer requirements, and executable by field teams. The Systems Engineer coordinates technical decisions across commissioning, project management, CAD, and installation teams and serves as the Tier 2 technical escalation point.
Requirements
Major Roles and Responsibilities:
  • System Design:
  • Develop system architecture based on customer requirements, site conditions, and Prime standards.
  • Select appropriate hardware, software, and network configurations; ensure designs are executable.
  • Implementation Oversight:
  • Direct commissioning engineers during deployment; ensure installations follow design intent.
  • Technical Review:
  • Review documentation and configuration for accuracy; validate deviations and provide guidance.
  • Escalations:
  • Serve as Tier 2 escalation; resolve integration and design-related issues; coordinate fixes across teams.
  • Collaboration:
  • Work with project managers, CAD, estimating, and field teams to support successful delivery and reduce rework.

Qualifications and Experience:
  • 3-7 years of technical experience in physical security engineering.
  • Strong understanding of access control, video surveillance, intrusion detection, and related technologies.
  • Strong understanding of network protocols and system integration.
  • Proven ability to lead system design and technical execution with minimal oversight.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Genetec Certification (OTC 002 & STC 002).
  • Strong communication and interpersonal abilities.
  • Must demonstrate our Core Values (Serve; Everyone has a story, collect it; Play chess not checkers; Own it; Growth minded).

Additional Notes:
  • Probationary period of 90 days.
  • Individuals with a felony or misdemeanor convictions MAY not be hired.
  • Individuals must not have any alcohol or drug-related convictions or suspensions within the past three years.
  • Individual must be able to read and understand instructions in English as well as possess good oral & written communication skills.
  • Individual must be able to pass a drug and physical screening as well as background requirements.

Prime Secured is an Equal Opportunity Employer. We participate in E-Verify.

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