ZipRecruiter

Log In

1

Escalation Associate Jobs (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsEscalation Associate Jobs

Escalation Associate information

See salary details

$9

$19

$31

How much do escalation associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for escalation associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is an escalation associate?

An escalation associate is a customer service professional responsible for handling complex or unresolved issues that frontline agents cannot resolve. They analyze problems, coordinate with other teams, and ensure customer concerns are addressed effectively, often requiring strong communication skills and knowledge of company policies and tools.
What cities are hiring for Escalation Associate jobs? Cities with the most Escalation Associate job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Escalation Associate jobs? States with the most job openings for Escalation Associate jobs include:
What job categories do people searching Escalation Associate jobs look for? The top searched job categories for Escalation Associate jobs are:
Escalation Associate jobs near you
Infographic showing various Escalation Associate job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.

Global Technical Escalation Engineer

ZEISS

Dublin, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

ZEISS rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

267th of 487 rated machine equipment manufacturers

Job description

About Us:
How many companies can say they have been in business for over 178 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This job can be Fully Remote, Anywhere USA. Salary rate based on location.
SF Bay Area: $49.00 - $61.00 + bonus
California: $45.00 - $56.00 + bonus
National US $40.00 - $50.00 + bonus
What's the role?
Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by providing technical support, resolving escalations, and contributing to continuous improvement initiatives for Zeiss Meditec products. This role ensures customer satisfaction through effective troubleshooting, collaboration, and knowledge sharing.
Sound Interesting?
Here's what you'll do:
Technical Support
  • Act as the primary point of contact for technical inquiries and integration solutions from Field Service Engineers, Affiliates, and Distributors.
  • Provide support through ticketing systems, telephone, email, and remote login tools.
  • Address escalations on-site at domestic and international customer locations when necessary.

Escalation Management
  • Assist in managing and resolving complex technical escalations in a timely and effective manner.
  • Ensure proper documentation and communication of solutions to stakeholders.

Collaboration
  • Work closely with global support and engineering teams to resolve technical issues and address customer concerns.
  • Foster cross-functional communication to drive alignment and efficiency.

Knowledge Sharing
  • Contribute to the creation and maintenance of a robust knowledge base by documenting resolutions and field issues.
  • Provide feedback to Quality and Engineering teams to support continuous improvement initiatives.

ADDITIONAL RESPONSIBILITIES:
Project Support
  • Support the Global Service organization with project implementation on an exceptional
  • basis or upon special request.
  • Act as the service representative in relevant development projects, ensuring alignment with ervice requirements and customer needs.
  • Perform additional tasks as requested by the immediate manager to support organizational goals.

Do you qualify?
  • BA/BS in Engineering preferred
  • Minimum of approximately five (5) years' experience as a Field Support Engineer or a Technical Escalation Engineer, preferably within medical device industry.
  • High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities.
  • Good Experience with electronics, optics, software, adjustment of optical instruments mechanics, personal computers, operating systems.
  • IT-experiences: handling databases (InterBase, MySQL), networks.
  • Experience with remote support systems.
  • Excellent communication and interpersonal skills.
  • Experience in collaborating in international project teams as well as readiness to travel internationally.
  • Experienced in conducting training courses preferred
  • Must have a confident manner and good social and methodological skill.
  • Strong verbal and written communication skills. Fluent in English; proficiency in Spanish and German preferred.
  • Approximately 10% international travel.

We have amazing benefits to support you as an employee at ZEISS!
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
  • The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

What ZEISS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply