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Escalation Associate Jobs in Alberta (NOW HIRING)

The incumbent also executes complex reviews, manages escalations, and provides training and guidance to advisors and Field Supervision Associates. Senior Managers support both high-value and high ...

CA$35K - CA$66K/mo

Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. * Gathers and distributes ...

Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing. * Gathers and distributes ...

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Escalation Associate information

What is an escalation associate?

An escalation associate is a customer service professional responsible for handling complex or unresolved issues that frontline agents cannot resolve. They analyze problems, coordinate with other teams, and ensure customer concerns are addressed effectively, often requiring strong communication skills and knowledge of company policies and tools.
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Clinical Associate Big Surgery at the Grey Nuns

Alberta Health Services

Edmonton, AB

Full-time

Re-posted 15 days ago


Job description

Join Covenant Health as a Clinical Associate - Surgery (General & Vascular Surgery)

Covenant Health invites applications for Clinical Associate positions within the Department of Surgery at Grey Nuns Community Hospital in Edmonton, Alberta.

Clinical Associates are fully licensed physicians who provide surgical patient coverage and support within Covenant Health's Acute Care Coverage (ACC) program and associated surgical services. Working collaboratively with surgeons, residents, nursing staff, and allied health team members, Clinical Associates contribute to the delivery of safe, timely, and high-quality care for surgical patients.

This recruitment is for opportunities within both General Surgery and Vascular Surgery.

About the Role

Clinical Associates support surgical services through a collaborative, team-based care model. Responsibilities may include after-hour and weekend inpatient coverage, patient assessment and management, surgical admissions, consultations, and coordination of care with the Most Responsible Physician (MRP).

Coverage opportunities vary by service:

General Surgery

  • Includes after-hours, overnight, weekend, and ACC coverage as well as daytime Monday-Friday coverage.
  • Provides support for surgical inpatients and urgent clinical issues requiring physician assessment and intervention.

Vascular Surgery

  • Includes after-hours, overnight, weekend, and ACC coverage as well as daytime Monday-Friday clinical coverage.
  • Daytime coverage is separate from the ACC program and involves supporting vascular surgery patient care and service needs.

Key Responsibilities

  • Provide medical and surgical patient coverage for inpatient surgical services.
  • Assess and manage acute clinical issues requiring physician intervention.
  • Assessment of patients in the Emergency Department.
  • Complete admissions, consultations, and urgent patient assessments as required.
  • Collaborate closely with surgeons and Most Responsible Physicians regarding patient management and escalation of care.
  • Support timely clinical decision-making and patient flow across surgical services.
  • Work effectively within an interdisciplinary team that includes physicians, residents, nursing staff, and allied health professionals.
  • Maintain accurate and timely clinical documentation.
Schedule

This position does not have a defined FTE and offers flexibility based on operational requirements.

Successful candidates will be expected to commit to a minimum number of shifts annually. Scheduling expectations and availability requirements will be discussed during the recruitment process.

Qualifications: 

       Doctor of Medicine (MD) or equivalent. 

       Licensed or eligible for licensure with the College of Physicians and Surgeons of Alberta. 

       Demonstrated commitment to quality care, patient safety, and diversity, equity and inclusion 

       Understanding of Just Culture principles in healthcare. 

Preferred 

Working knowledge of Connect Care (Epic). 

Additional Information
  • FTE: 0
  • Specialty: General Surgery
  • Secondary Specialty: Vascular Surgery
  • Recruiting Organization: Covenant Health
  • Sponsorship Eligible: No
  • Compensation: Remuneration for this position is based on the ARP OR Fee-for-Service (FFS) schedule. Interested applicants are invited to submit a letter of interest outlining relevant experience, a curriculum vitae (CV), and the names and contact information for three (3) professional references. For more information regarding coverage responsibilities and available shift options, please contact Covenant Health Medical Affairs at MedicalAffairsCOV@covenanthealth.ca.
  • Community Info:

    Covenant Health is one of Canada's largest Catholic healthcare providers and a key partner in Alberta's integrated health system. We deliver a broad range of healthcare services through hospitals and healthcare centres in both urban and rural communities. The Covenant Family-Covenant Health, Covenant Care, and Covenant Living-provides acute care, continuing care, and independent living services across 27 sites in 16 communities throughout Alberta.

  • Posting Date: Jun 25, 2026
  • Target Start Date: Jul 1, 2026