Escalation Associate Jobs in Minnesota (NOW HIRING)

Regions Hospital is hiring an Associate Security Officer. The Security Associate provides a welcoming, customer focused presence at facility entrances and public areas. This role is responsible for weapon screening, access control, lobby management, and supporting routine security operations. Security Associates proactively identify disruptions, provide directions and assistance, and collaborate with Security Officers during emergencies. This position emphasizes professionalism, strong communication, and consistent demonstration of HealthPartners values of excellence, integrity, compassion, and partnership.

Minimum Qualifications:

• High School Diploma or equivalent AND
• Minimum of one (1) year of experience in customer service, patient care, guest services, mental health care, or any role requiring de-escalation, OR
• One (1) year of post-secondary education

Licensure / Registration / Certification:

• Valid, unrestricted driver's license (if required by site)

Knowledge, Skills, and Abilities:

• Strong customer service and interpersonal communication skills
• Ability to remain calm and professional during stressful situations
• Ability to use de-escalation strategies to mitigate disruptive behavior
• Ability to learn and operate security technology including video surveillance and weapon detection systems
• Ability to observe, document, and communicate safety concerns

Preferred Qualifications:

• Experience in a healthcare or public safety environment
• Experience with access control or security screening systems
• Training in de-escalation or crisis intervention

Essential Duties:

1. (80%) – Entry Point & Facility Security:

• Assess and secure internal and external entry points.
• Monitor video surveillance, weapon detection systems, and other security technologies.
• Control access points and verify ID badges.
• Manage lobby and vehicle traffic to ensure an efficient, welcoming experience.
• Maintain a professional presence in public areas.
• Proactively mitigate disruptions using customer service and de-escalation strategies.
• Conduct proactive exterior patrols and report suspicious or safety related findings.

2. (10%) – Reporting & Incident Response:

• Observe and report suspicious behavior, safety concerns, or policy violations.
• Complete accurate and timely incident reports.
• Assist Security Officers during emergencies.
• Provide general directions and assistance to visitors.
• Collaborate with Guest Services and Patient Care to support large family groups.

3. (10%) – Lobby Support & Customer Service:

• Maintain clean, organized, hazard-free lobby areas.
• Build positive relationships with hospital departments.
• Perform other duties as assigned.

Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

Organizational Expectations:

Values:

All colleagues are expected to live our values:

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations:

• Complies with safety instructions, observes safe work practices, provides input on safety issues, and promotes a safe work environment.
• Maintains regular and timely attendance.
• Protects confidentiality.
• Demonstrate participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.