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Escalation Associate Jobs in Minnesota (NOW HIRING)

PacSun

Sales Associate - Woodbury Lakes - 901

Woodbury, MN · On-site

$14.25 - $19.50/hr

... escalated issues * Completes all assigned tasks in a timely and efficient manner * Executes all ... Generous associate discount of 30-50% off merchandise online and in-stores * Immediate 100% vested ...

Minnesota Jobs

Warehouse Associate

Minneapolis, MN · On-site

$21 - $24/hr

Warehouse Associate Our site in Bloomington, MN is seeking a Warehouse Worker to join our team. As ... Manages escalations from internal and external customers for missing or expedited items.

PacSun

Sales Associate - Arbor Lakes

Maple Grove, MN · On-site

$15.75 - $18/hr

... escalated issues * Completes all assigned tasks in a timely and efficient manner * Executes all ... Generous associate discount of 30-50% off merchandise online and in-stores * Immediate 100% vested ...

PacSun

Sales Associate - Rosedale - 0224

Roseville, MN · On-site

$15.25 - $17.50/hr

... escalated issues * Completes all assigned tasks in a timely and efficient manner * Executes all ... Generous associate discount of 30-50% off merchandise online and in-stores * Immediate 100% vested ...

PacSun

Sales Associate - Arbor Lakes

Maple Grove, MN · On-site

$15.75 - $18/hr

... escalated issues * Completes all assigned tasks in a timely and efficient manner * Executes all ... Generous associate discount of 30-50% off merchandise online and in-stores * Immediate 100% vested ...

Nextten Stauer, LLC

IT Help Desk Associate

Burnsville, MN · On-site

$50K - $60K/yr

... and escalated when necessary. Responsibilities In the role of IT Help Desk Associate , we will ... count on you to: * Apply technology to address business needs and constraints * Assist staff to ...

New

Entegris

Warehouse Associate

Bloomington, MN

$24/hr

Warehouse Associate THE ROLE: Our site in Bloomington, MN is seeking a Warehouse Worker to join our ... Manages escalations from internal and external customers for missing or expedited items.

Actalent

Production Associate

Prior Lake, MN

$20 - $21/hr

Production Associate Long-Term Opportunity | Shift: Mon - Fri from 6am - 2:30pm | Offers Benefits ... Identify and address deviations from quality expectations through formal escalation procedures.

New

Entegris

Warehouse Associate

Minneapolis, MN · On-site

$21 - $24/hr

Job Duties Job Title: Warehouse Associate THE ROLE:Our site in Bloomington, MN is seeking a ... Manages escalations from internal and external customers for missing or expedited items.

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Escalation Associate information

What is an escalation associate?

An escalation associate is a customer service professional responsible for handling complex or unresolved issues that frontline agents cannot resolve. They analyze problems, coordinate with other departments, and ensure customer concerns are addressed effectively, often requiring strong communication skills and knowledge of company policies and tools.

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Escalation Associate jobs near you

Sales Associate - Woodbury Lakes - 901

PacSun

Woodbury, MN • On-site

$14.25 - $19.50/hr

Part-time

Retirement

Re-posted 5 days ago

PacSun rating

5.9

Company rating: 5.9 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

57th of 104 rated fashion retailers

Job description

Join the Pacsun CommunityPacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.
Learn more here: LinkedIn- Our Community
About the Job:
The Sales Associate is responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers. The Sales Associate is also responsible for executing initiatives and tasks as assigned by the leadership team. Overall, the Sales Associate is expected to work as a positive member of the store team and consistently provide an exceptional customer experience.
A day in the life, what you'll be doing:
CUSTOMER CENTRIC
  • Delivers an engaging, positive and authentic customer experience with all customers
  • Focuses on full-price selling while maintaining awareness of product value and promotions
  • Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues
  • Completes all assigned tasks in a timely and efficient manner
  • Executes all visual directives and maintains visual standards set by the company and as directed by the management team
  • Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience
  • Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program
  • Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline
  • Shares feedback from customers with the leadership team to improve the overall customer experience

RESULT DRIVEN
  • Actively participates in all company and store contests and events
  • Stays current on all financial goals and priorities
  • Support the leadership team in achieving all sales and operational goals

  • Supports and executes all digital sales strategies including ship from store and BOPIS within the store

AUTHENTICITY
  • Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
  • Contributes to positive working environment by consistently exhibiting core value behaviors
  • Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines
  • Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
  • Strives to improve individual performance while working as a productive member of the team

What it takes to Join:
  • Passion for product, brands, fashion and trends
  • High School Diploma or equivalent preferred
  • Effective written, verbal and presentation skills
  • Strong communications skills
  • Excellent time management skills
  • Proficient in math and possesses strong computer skills

Pac Perks:
$1,000 referral incentive program
  • Generous associate discount of 30-50% off merchandise online and in-stores
  • Immediate 100% vested 401K contributions and employer match
  • Calm Premium access for all employees
  • Employee perks throughout the year

Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
  • The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
  • The associate must frequently sit/stand for long periods of time and climb ladders as needed.
  • While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.
  • Ability to maneuver around sales floor, stockroom and office areas.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
  • Ability to work in open environment with fluctuating temperatures and standard lighting.
  • Hotel, Airplane, and Car Travel may be required SM and above roles only.

Position Type/Expected Hours of Work:
This is a part-time position. Ability to work a range between 20-40 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What PacSun employees say

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Benefits

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Workplace

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About Pacsun

Sourced by ZipRecruiter

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more, we offer a unique range of product that all youth can express themselves through. We have worked with celebrities such Emma Chamberlain, Storm Reid, Jules LeBlanc, and A$AP Rocky to curate exclusive product. Pacsun ranks #3 as a favorite apparel brand amongst teens - #1 amongst women and #4 amongst men. We have a reach of 1.6M followers on TikTok, 2.5M followers on Instagram and over 380K followers on Twitter.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Anaheim, CA, US

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