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Escalation Associate Jobs in Iowa (NOW HIRING)

PacSun

Sales Associate

West Des Moines, IA · On-site

$12.75 - $17.50/hr

... escalated issues * Completes all assigned tasks in a timely and efficient manner * Executes all ... Generous associate discount of 30-50% off merchandise online and in-stores * Immediate 100% vested ...

Clickstop

Finance Associate

Urbana, IA · On-site

... review or escalation is needed. * Prioritize work based on deadlines, financial impact, and ... Finance Associate Responsibilities: * Process vendor invoices, reconcile vendor statements, cash ...

Clickstop

Finance Associate

Urbana, IA · On-site

... review or escalation is needed. * Prioritize work based on deadlines, financial impact, and ... Finance Associate Responsibilities: * Process vendor invoices, reconcile vendor statements, cash ...

Clickstop

Finance Associate

Urbana, IA

... review or escalation is needed. * Prioritize work based on deadlines, financial impact, and ... Finance Associate Responsibilities: * Process vendor invoices, reconcile vendor statements, cash ...

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Escalation Associate information

What is an escalation associate?

An escalation associate is a customer service professional responsible for handling complex or unresolved issues that frontline agents cannot resolve. They analyze problems, coordinate with other departments, and ensure customer concerns are addressed effectively, often requiring strong communication skills and knowledge of company policies and tools.

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For Escalation Associate jobs in Iowa, the most frequently searched job titles are:

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Escalation Associate jobs near you

Human Resources Associate

Newton, IA • On-site

Progress Industries
See more jobs at Progress Industriesexternal

$45K/yr

Full-time

Posted 7 days ago

Job description

About Progress Industries
Progress Industries provides services and support designed to help individuals live, work, and participate within their communities. Our Human Resources team plays an important role in supporting the employees and leaders who provide those services.
Human Resources Associate
Monday through Friday
If you are an experienced HR professional who enjoys working in a team environment, managing a variety of Human Resources responsibilities, and supporting employees and management, we encourage you to apply.
Progress Industries is seeking an experienced and organized Human Resources Associate to join our Human Resources team.
This position is ideal for an HR professional who has hands-on experience in multiple areas of Human Resources and is comfortable managing competing priorities, confidential employee matters, and time-sensitive responsibilities.
The Human Resources Associate will work closely with and under the direction of the Director of Human Resources while providing support to employees, supervisors, and managers throughout the organization.
What You'll Do
Responsibilities include:
  • Assist with employee relations and workplace concerns.
  • Review disciplinary and performance documentation for completeness, consistency, and appropriate supporting information.
  • Assist with preparation of disciplinary documentation under the direction of the Director of Human Resources.
  • Assist in workplace investigations under the direction of the Director of Human Resources, including gathering documentation, and preparing investigation notes and summaries.
  • Identify inconsistencies, missing information, or concerns that require additional review or escalation.
  • Administer and track FMLA, short-term disability, general leaves of absence, and other assigned leave programs.
  • Communicate with employees regarding leave documentation, deadlines, eligibility requirements, and return-to-work requirements.
  • Assist employees with routine benefit questions and benefit enrollment matters.
  • Track and follow up on performance evaluations for non-unit employees.
  • Prepare HR correspondence, employee documentation, leave documentation, and other Human Resources materials.
  • Maintain accurate and confidential employee and HR records.
  • Research HR-related questions, policies, and employment matters as assigned.
  • Serve as a backup interviewer when additional recruiting support is needed.
  • Assist with Human Resources projects and other departmental responsibilities as assigned.

What We're Looking ForRequired Qualifications
  • High school diploma or equivalent.
  • Minimum of two years of Human Resources experience.
  • Experience working with confidential employee information and HR documentation.
  • Experience in multiple areas of Human Resources, such as employee relations, leave administration, disciplinary processes, investigations, benefits, recruiting, or HR administration.
  • Strong organizational and time-management skills.
  • Ability to independently prioritize multiple responsibilities and meet deadlines.
  • Strong written and verbal communication skills.
  • Strong attention to detail and documentation skills.
  • Ability to maintain confidentiality and use sound judgment when handling sensitive employee matters.
  • Ability to recognize when an issue requires escalation to the Director of Human Resources.
  • Ability to work independently while also functioning effectively as part of an HR team.

Preferred Qualifications
  • Associate's or bachelor's degree in Human Resources, Business Administration, Management, or a related field.
  • Three or more years of Human Resources experience.
  • Experience with FMLA and leave administration.
  • Experience assisting with employee relations and workplace investigations.
  • Experience reviewing or preparing disciplinary and performance documentation.
  • Experience in healthcare, human services, nonprofit, or another regulated work environment.
  • Experience working in an organization with both union and non-unit employees.

What Makes Someone Successful in This Role?
The successful candidate will be someone who can manage several responsibilities at the same time while maintaining accuracy and following through on assignments.
We are looking for someone who:
  • Is organized and dependable.
  • Has strong time-management skills.
  • Takes ownership of assigned responsibilities and follows them through completion.
  • Can identify missing or inconsistent information.
  • Communicates professionally with employees and management.
  • Handles confidential and sensitive matters appropriately.
  • Knows when to research an issue and when to seek additional direction.
  • Can remain objective when reviewing employee concerns or participating in investigations.
  • Is comfortable receiving direction and feedback while continuing to grow professionally.

Position Details
Position: Human Resources Associate
Department: Human Resources
Reports To: Director of Human Resources
Employment Type: Full-Time
Location: Newton, Iowa
Progress Industries is an Equal Opportunity Employer.

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