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Escalation Associate Jobs in Iowa (NOW HIRING)

Core & Main's 5,700 associates are committed to helping their communities thrive with safe and ... Respond to escalated issues from customers. Major Tasks, Responsibilities and Key Accountabilities

Core & Main's 5,700 associates are committed to helping their communities thrive with safe and ... Respond to escalated issues from customers. Major Tasks, Responsibilities and Key Accountabilities

Sales Associate

West Des Moines, IA · On-site

$12.75 - $17.50/hr

... escalated issues * Completes all assigned tasks in a timely and efficient manner * Executes all ... Generous associate discount of 30-50% off merchandise online and in-stores * Immediate 100% vested ...

... review or escalation is needed. * Prioritize work based on deadlines, financial impact, and ... Finance Associate Responsibilities: * Process vendor invoices, reconcile vendor statements, cash ...

... review or escalation is needed. * Prioritize work based on deadlines, financial impact, and ... Finance Associate Responsibilities: * Process vendor invoices, reconcile vendor statements, cash ...

... review or escalation is needed. * Prioritize work based on deadlines, financial impact, and ... Finance Associate Responsibilities: * Process vendor invoices, reconcile vendor statements, cash ...

Identify situations that need to be brought to the attention of the FA(s) or escalated to the ... associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where ...

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Senior Investment Operations Associate

Senior Investment Operations Associate

McGill Junge Wealth Management

Clive, IA • On-site

Full-time

Posted 23 days ago


Job description

Salary:

Senior Investment Operations Associate


McGill Junge Wealth Management, a rapidly growing comprehensive wealth management team located in Central Iowa, is looking to hire a Senior Investment Operations Associate to its wealth management team. This individual will play a key role in ensuring accurate trade execution, portfolio maintenance, investment audits, alternatives administration, and efficient investment workflows that support excellent client outcomes.


Role Profile:
The Senior Investment Operations Associate role is responsible for the coordinating day to day operational priorities, maintaining execution quality standards, enforcing workflow discipline, and escalating issues appropriately to Investment Leadership. This role serves as the primary operational point of coordination within Investment Operations and plays a key role in ensuring execution accuracy, efficiency, and consistency across all investment processes.

This role owns core execution responsibilities across trading, portfolio management, account administration, alternatives processing, and investment workflows, with an emphasis on precision, compliance, efficiency, and scalability.


Operational Coordination & Prioritization
Coordinate daily and weekly operational workload across investment operations activities
Prioritize tasks based on investment timelines, client needs, and risk considerations
Communicate capacity constraints, sequencing considerations, and dependencies to Investment Strategy and Investment Leadership
Ensure high priority and time sensitive tasks are executed accurately and on schedule


Trading Execution & Compliance
Own accurate and timely execution of all trades across client portfolios
Execute trades in alignment with firm standards, model recommendations, client objectives, and regulatory requirements
Ensure adherence to compliance controls, trading restrictions, and internal policies
Review portfolio activity for accuracy and completeness and identify potential execution risks or exceptions for escalation


Issue Identification & Escalation
Identify execution errors, exceptions, or process breakdowns and take appropriate corrective action
Escalate material issues, risks, or capacity constraints to Investment Strategy or Investment Leadership in a timely manner
Document recurring issues and partner with leadership to prevent future occurrences
Exercise sound judgment in determining when issues require leadership awareness versus operational resolution


Daily Portfolio Management & Cash Positioning
Own daily portfolio management activities, including cash positioning and liquidity management
Monitor accounts to ensure sufficient cash for planned trades, distributions, and fees
Perform routine portfolio adjustments and operational maintenance to support strategy alignment and client service quality
Perform cashiering functions and process cash withdrawals
Partner with Investment Strategy and Advisors to maintain accurate portfolio implementation


Alternatives Administration & Compliance
Own the processing, administration, and tracking of alternative investment paperwork and documentation
Ensure alternatives investments are processed accurately and in compliance with firm policies and regulatory requirements
Coordinate with Advisors, custodians, and clients to ensure a seamless alternatives investment experience
Maintain accurate records and documentation for all alternative investment activity


Account Administration
Reviews and monitors progress on paperwork for investment/advisory accounts alongside planning team associates/advisors
Monitor, process, and follow up on asset transfers and initial and subsequent funding of advisory accounts
Process proposal amendments, monitor alerts, and complete annual reviews in Envestnet


Workflow Design, Optimization & Process Documentation
Own and enforce the consistent execution of investment operations workflows including creation, documentation, and continuous refinement of investment operations processes
Promote workflow discipline and consistency across all investment operations activities
Identify opportunities to improve efficiency, consistency, clarity, compliance, and scalability across investment processes
Maintain current and accessible process documentation to support training, continuity, and operational excellence
Partner with Investment Leadership to implement process improvements and best practices


Technology & System Management
Ensure investment technology platforms and are accurate, optimized, and effectively integrated
Monitor data integrity and system outputs to support trading, reporting, and portfolio management accuracy
Identify, escalate, and assist in resolving system issues, inefficiencies, or enhancement opportunities
Drive testing and implementation of platform updates or new tools as needed


Presentation & Advisor Support
Prepare investment related data, reports, and documentation for advisory review meetings as needed
Support Advisors and Investment Strategy with portfolio, performance, and operational reporting as needed


Qualifications:
3-5+ yrs experience in Financial Services or Investment Operations
Bachelors degree with major in finance, economics, accounting, financial planning or related field required
FINRA Series 6 or 7 and series 63 license (required or obtainable within 6 months on the job).
Iowa Life and Health Insurance License (preferred or obtainable within 6 months on the job).
Progress toward professional designation a plus but not required:
CFA, CAIA, CFP, CPWA, CPA, JD, MBA, or CIMA
Completion of Northwestern Mutual Signature advisory training.
Experience with Envestnet and custodial investment platforms strongly preferred
Proven experience executing and reviewing trades, cash movements, portfolio maintenance, and account administration with a high degree of accuracy
Demonstrated ability to take ownership, exercise sound judgment, and provide operational leadership without formal authority
Strong judgment in identifying execution issues, determining appropriate resolution paths, and escalating material risks or exceptions


Key Characteristics:
High integrity and strong attention to detail
Processoriented with disciplined execution mindset
Excellent written and verbal communication skills
Strong organizational and prioritization skills
Ability to manage multiple responsibilities in a fastpaced environment
Commitment to accuracy, compliance, and continuous improvement
Ability to work independently and collaboratively
Maintains confidentiality and professionalism at all times