May require an associate's degree or its equivalent and 1-3 years of experience in the related ... Escalation Support Specialist Mandatory Skills * Understanding of and experience with Mainframe ...
May require an associate's degree or its equivalent and 1-3 years of experience in the related ... Escalation Support Specialist Mandatory Skills * Understanding of and experience with Mainframe ...
Customer Care Escalations Associate (Property Tax)
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
Customer Care Escalations Associate (Property Tax)
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
Customer Care Escalations Associate (Property Tax)
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
Customer Care Escalations Associate (Property Tax)
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
Client Account Associate
Houston, TX · On-site
$45K - $61K/yr
As a Client Account Associate , you will ensure that all clients receive exceptional service ... Identify when escalated measures and/or negotiations are necessary * Collect tax documents from ...
Client Account Associate
Houston, TX · On-site
$45K - $61K/yr
As a Client Account Associate , you will ensure that all clients receive exceptional service ... Identify when escalated measures and/or negotiations are necessary * Collect tax documents from ...
Client Services Associate
El Paso, TX · On-site
The Client Services Associate will support 1 - 3 Financial Advisors by handling client/advisor ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
Quick apply
Client Services Associate
El Paso, TX · On-site
The Client Services Associate will support 1 - 3 Financial Advisors by handling client/advisor ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
Client Services Associate
El Paso, TX · On-site
The Client Services Associate will support 1 - 3 Financial Advisors by handling client/advisor ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
Client Services Associate
El Paso, TX · On-site
The Client Services Associate will support 1 - 3 Financial Advisors by handling client/advisor ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
Customer Care Associate (100% Remote)
Spring, TX · On-site
$21 - $25/hr
Customer Care Associate Position Summary The Customer Care Associate supports Revenue Support by ... Revenue Support issues are escalated with clear facts, supporting details, andappropriate urgency.
Quick apply
Customer Care Associate (100% Remote)
Spring, TX · On-site
$21 - $25/hr
Customer Care Associate Position Summary The Customer Care Associate supports Revenue Support by ... Revenue Support issues are escalated with clear facts, supporting details, andappropriate urgency.
Warehouse Associate
Temple, TX · On-site
$14.75 - $17.75/hr
Job Summary The Warehouse Associate will handle receiving, stocking, purchase orders, shipping ... Respond to escalated issues to find a solution or decide if escalation to the next supervisory ...
Warehouse Associate
Temple, TX · On-site
$14.75 - $17.75/hr
Job Summary The Warehouse Associate will handle receiving, stocking, purchase orders, shipping ... Respond to escalated issues to find a solution or decide if escalation to the next supervisory ...
Warehouse Associate
$14.75 - $17.75/hr
Job Summary The Warehouse Associate will handle receiving, stocking, purchase orders, shipping ... Respond to escalated issues to find a solution or decide if escalation to the next supervisory ...
Warehouse Associate
$14.75 - $17.75/hr
Job Summary The Warehouse Associate will handle receiving, stocking, purchase orders, shipping ... Respond to escalated issues to find a solution or decide if escalation to the next supervisory ...
The Payroll Associate, Final Pay and Compliance provides transactional and operational support for ... controls, and escalation paths. Working with HR Shared Services, HR Partners, and other ...
New
The Payroll Associate, Final Pay and Compliance provides transactional and operational support for ... controls, and escalation paths. Working with HR Shared Services, HR Partners, and other ...
New
Client Services Associate
El Paso, TX · On-site
This associate will focus on delivering exceptional client/advisor experience so advisors can focus ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
Client Services Associate
El Paso, TX · On-site
This associate will focus on delivering exceptional client/advisor experience so advisors can focus ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
Client Services Associate
El Paso, TX · On-site
This associate will focus on delivering exceptional client/advisor experience so advisors can focus ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
Client Services Associate
El Paso, TX · On-site
This associate will focus on delivering exceptional client/advisor experience so advisors can focus ... Additionally, this role may act as an escalation and knowledge resource. CSA's are cross-trained ...
... with entry-level Operations Associates who are passionate about our mission to change the ... escalation paths. The role requires discretion in how policies and standards are applied to fact ...
Quick apply
... with entry-level Operations Associates who are passionate about our mission to change the ... escalation paths. The role requires discretion in how policies and standards are applied to fact ...
Mustang associates receive comprehensive training on a wide range of methodologies including patrol techniques, de-escalation practices, first aid, critical incident response and crisis intervention.
Mustang associates receive comprehensive training on a wide range of methodologies including patrol techniques, de-escalation practices, first aid, critical incident response and crisis intervention.
Mustang associates receive comprehensive training on a wide range of methodologies including patrol techniques, de-escalation practices, first aid, critical incident response and crisis intervention.
Quick apply
Mustang associates receive comprehensive training on a wide range of methodologies including patrol techniques, de-escalation practices, first aid, critical incident response and crisis intervention.
Global Transaction Payment Senior Service Associate
Houston, TX · On-site
$70K/yr
The Senior Service Associate will be responsible for handling customer inquiries and providing ... Take full ownership of client inquiries, cases, and escalations, ensuring timely resolution in ...
Global Transaction Payment Senior Service Associate
Houston, TX · On-site
$70K/yr
The Senior Service Associate will be responsible for handling customer inquiries and providing ... Take full ownership of client inquiries, cases, and escalations, ensuring timely resolution in ...
Global Transaction Payment Senior Service Associate
Houston, TX · On-site
$100K/yr
The Senior Service Associate will be responsible for handling customer inquiries and providing ... Take full ownership of client inquiries, cases, and escalations, ensuring timely resolution in ...
Global Transaction Payment Senior Service Associate
Houston, TX · On-site
$100K/yr
The Senior Service Associate will be responsible for handling customer inquiries and providing ... Take full ownership of client inquiries, cases, and escalations, ensuring timely resolution in ...
Client Engagement Associate
Decatur, TX · On-site
Client Success Associate Join Our Team as a Client Success Associate! At Energy Worldnet (EWN), we ... Serve as a primary point of contact for assigned or key clients, including ownership of escalated ...
Client Engagement Associate
Decatur, TX · On-site
Client Success Associate Join Our Team as a Client Success Associate! At Energy Worldnet (EWN), we ... Serve as a primary point of contact for assigned or key clients, including ownership of escalated ...
Processes the concessions portion of team's returns and serves as second tier support for escalated ... Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is ...
Processes the concessions portion of team's returns and serves as second tier support for escalated ... Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is ...
Processes the concessions portion of team's returns and serves as second tier support for escalated ... Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is ...
Processes the concessions portion of team's returns and serves as second tier support for escalated ... Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is ...
Escalation Associate information
What is an escalation associate?
An escalation associate is a customer service professional responsible for handling complex or unresolved issues that frontline agents cannot resolve. They analyze problems, coordinate with other teams, and ensure customer concerns are addressed effectively, often requiring strong communication skills and knowledge of company policies and tools.
What are the most commonly searched types of Escalation jobs in Texas? The most popular types of Escalation jobs in Texas are:
What are popular job titles related to Escalation Associate jobs in Texas? For Escalation Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Escalation Associate jobs in Texas look for? The top searched job categories for Escalation Associate jobs in Texas are:
What cities in Texas are hiring for Escalation Associate jobs? Cities in Texas with the most Escalation Associate job openings:
Job description
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Job Description
Escalation Support Specialist
On behalf of our client, Procom Services is searching for a Escalation Support Specialist for a contract opportunity in Dallas, TX.
Escalation Support Specialist Job Details
- Primary focus will be troubleshooting and maintaining telecommunications equipment.
- Experience with Carrier/Service Provider Telecommunication Edge equipment is a must.
- Talented individual with a working knowledge of VoIP, SIP, Cisco VoIP, Windows and Linux is needed.
- May require an associate's degree or its equivalent and 1-3 years of experience in the related field.
- Â Has knowledge of commonly-used concepts, practices, and procedures within a related field.
- Ability to work independently or under supervision. Primary job functions typically require exercising independent judgment.
- The qualified applicant will be an integral part of our engineering and operations staff and will work together in a small team to administer, support, and maintain Windows/ LINUX /Cisco VoIP/LAN/WAN systems which support business customers.
- Proven experience-troubleshooting hardware and networking related problems as they arise.
- They will be required to be flexible, detail oriented and organized with the ability to multitask and work independently and also in a group.
- The qualified applicant must have the initiative to determine what types of tools or processes can be put in place in order to improve the products and services.Â
Escalation Support Specialist Mandatory Skills
- Understanding of and experience with Mainframe, Windows, UNIX, LINUX and multiple network protocols.Â
- Experienced IP & SNA network troubleshooting
- Willingness to handle urgent after hour support issues if they arise
- Solid web-Internet-related skills, Understanding of DNS and TCP/IP
- Familiarity with component and network monitoring systems and tools
- Mid level networking ability
- Strong analytical and problem solving skills
- Demonstrated ability to work in a fast-moving dynamic team-oriented environment
- Documentation creation, maintenance, updating Cisco Call Manager
- Server Systems: Mainframe, Linux and Widows Server and networking systems
- Desktop Environment: Windows XP, Microsoft Office, Visio
- Networking Systems: T1 through OC12, PPP, Cisco routers and Switches, Linksys POE switches, CAT5e cabling and terminations, layer 2 QOS.
- AS/BS/BE, relevant experience and certifications considered, CCNA, CCNP, ICND1.1 & 1.2 v2 Technical courses.Â
- ITIL v3 Foundations Certification preferred
Escalation Support Specialist Start Date
ASAP
Escalation Support Specialist Assignment Length
12 months
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.Â