May require an associate's degree or its equivalent and 1-3 years of experience in the related ... Escalation Support Specialist Mandatory Skills * Understanding of and experience with Mainframe ...
May require an associate's degree or its equivalent and 1-3 years of experience in the related ... Escalation Support Specialist Mandatory Skills * Understanding of and experience with Mainframe ...
Customer Care Escalations Associate (Property Tax)
Austin, TX · On-site
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
Customer Care Escalations Associate (Property Tax)
Austin, TX · On-site
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
Customer Care Escalations Associate (Property Tax)
Dallas, TX · On-site
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
Customer Care Escalations Associate (Property Tax)
Dallas, TX · On-site
$14.25 - $19.75/hr
Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client ... associates
SUMMARY The Member Experience Escalation Advocate/Team Lead is a key member of the Member ... Associate's degree * Three or more years in a contact center environment including at least two ...
SUMMARY The Member Experience Escalation Advocate/Team Lead is a key member of the Member ... Associate's degree * Three or more years in a contact center environment including at least two ...
SUMMARY The Member Experience Escalation Advocate/Team Lead is a key member of the Member ... Associate's degree * Three or more years in a contact center environment including at least two ...
SUMMARY The Member Experience Escalation Advocate/Team Lead is a key member of the Member ... Associate's degree * Three or more years in a contact center environment including at least two ...
*CURRENT SAWS EMPLOYEES ONLY* Escalation Specialist
San Antonio, TX · On-site
$21.90 - $35.92/hr
Acts as escalation point for Contact Center when customers have questions/concerns that cannot be addressed by Customer Service Associates. Works with appropriate Contact Center, Corporate ...
*CURRENT SAWS EMPLOYEES ONLY* Escalation Specialist
San Antonio, TX · On-site
$21.90 - $35.92/hr
Acts as escalation point for Contact Center when customers have questions/concerns that cannot be addressed by Customer Service Associates. Works with appropriate Contact Center, Corporate ...
*CURRENT SAWS EMPLOYEES ONLY* Escalation Specialist
San Antonio, TX · On-site
$21.90 - $35.93/hr
Acts as escalation point for Contact Center when customers have questions/concerns that cannot be addressed by Customer Service Associates. * Works with appropriate Contact Center, Corporate ...
*CURRENT SAWS EMPLOYEES ONLY* Escalation Specialist
San Antonio, TX · On-site
$21.90 - $35.93/hr
Acts as escalation point for Contact Center when customers have questions/concerns that cannot be addressed by Customer Service Associates. * Works with appropriate Contact Center, Corporate ...
PREFERRED QUALIFICATIONS Associate's Degree in Political Science, Public Administration, Business ... Escalation management experience, including on record communications in any medium. Proficiency in ...
PREFERRED QUALIFICATIONS Associate's Degree in Political Science, Public Administration, Business ... Escalation management experience, including on record communications in any medium. Proficiency in ...
*CURRENT SAWS EMPLOYEES ONLY* SENIOR ESCALATION SPECIALIST
San Antonio, TX · On-site
$23.40 - $40.15/hr
Associate's Degree in Political Science, Public Administration, Business Management or related field from an institution accredited by a recognized accredited agency. * Escalation management ...
*CURRENT SAWS EMPLOYEES ONLY* SENIOR ESCALATION SPECIALIST
San Antonio, TX · On-site
$23.40 - $40.15/hr
Associate's Degree in Political Science, Public Administration, Business Management or related field from an institution accredited by a recognized accredited agency. * Escalation management ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
Houston, TX · On-site
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
Houston, TX · On-site
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
Dallas, TX · On-site
$101 - $180/hr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
Dallas, TX · On-site
$101 - $180/hr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
Dallas, TX · On-site
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Associate Director, Global Financial Crimes Sanctions Compliance Enterprise Threat Mitigation
Dallas, TX · On-site
$100K - $180K/yr
The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will ... Serve as a senior point of escalation for transaction screening alertsinvolving clients, vendors ...
Warehouse Associate
Temple, TX · On-site
$14.75 - $17.75/hr
Warehouse Associate Here at Baylor Scott & White Health we promote the well-being of all ... Respond to escalated issues to find a solution or decide if escalation to the next supervisory ...
Warehouse Associate
Temple, TX · On-site
$14.75 - $17.75/hr
Warehouse Associate Here at Baylor Scott & White Health we promote the well-being of all ... Respond to escalated issues to find a solution or decide if escalation to the next supervisory ...
(USA) General Manager I, Transportation Management
Desoto, TX · On-site
$116K - $174K/yr
Resolve escalated associate, driver, customer, and supplier concerns through effective problem solving and collaboration. * Build strong partnerships with internal stakeholders and external service ...
(USA) General Manager I, Transportation Management
Desoto, TX · On-site
$116K - $174K/yr
Resolve escalated associate, driver, customer, and supplier concerns through effective problem solving and collaboration. * Build strong partnerships with internal stakeholders and external service ...
Associate, National Provider Contracting
Dallas, TX · Remote
$87K - $114K/yr
... escalation. Working with Network leadership and cross-functional partners, this role translates ... The Associate helps ensure contracts are operationally sound, compliant, and positioned to deliver ...
Quick apply
Associate, National Provider Contracting
Dallas, TX · Remote
$87K - $114K/yr
... escalation. Working with Network leadership and cross-functional partners, this role translates ... The Associate helps ensure contracts are operationally sound, compliant, and positioned to deliver ...
Associate, National Provider Contracting
Dallas, TX · On-site
$87K - $114K/yr
... escalation. Working with Network leadership and cross-functional partners, this role translates ... The Associate helps ensure contracts are operationally sound, compliant, and positioned to deliver ...
Associate, National Provider Contracting
Dallas, TX · On-site
$87K - $114K/yr
... escalation. Working with Network leadership and cross-functional partners, this role translates ... The Associate helps ensure contracts are operationally sound, compliant, and positioned to deliver ...
Associate, National Provider Contracting
Dallas, TX · Remote
$87K - $114K/yr
... escalation. Working with Network leadership and cross-functional partners, this role translates ... The Associate helps ensure contracts are operationally sound, compliant, and positioned to deliver ...
Associate, National Provider Contracting
Dallas, TX · Remote
$87K - $114K/yr
... escalation. Working with Network leadership and cross-functional partners, this role translates ... The Associate helps ensure contracts are operationally sound, compliant, and positioned to deliver ...
Handle escalated issues from clients, financial advisors, and/or co-workers promptly ... Support associate development through training, mentoring, coaching conversations, and performance ...
Handle escalated issues from clients, financial advisors, and/or co-workers promptly ... Support associate development through training, mentoring, coaching conversations, and performance ...
Escalation Associate information
What is an escalation associate?
An escalation associate is a customer service professional responsible for handling complex or unresolved issues that frontline agents cannot resolve. They analyze problems, coordinate with other departments, and ensure customer concerns are addressed effectively, often requiring strong communication skills and knowledge of company policies and tools.
What are the most commonly searched types of Escalation jobs in Texas?
The most popular types of Escalation jobs in Texas are:
What are popular job titles related to Escalation Associate jobs in Texas?
For Escalation Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Escalation Associate jobs in Texas look for?
The top searched job categories for Escalation Associate jobs in Texas are:
What cities in Texas are hiring for Escalation Associate jobs?
Cities in Texas with the most Escalation Associate job openings:
Job description
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Job Description
Escalation Support Specialist
On behalf of our client, Procom Services is searching for a Escalation Support Specialist for a contract opportunity in Dallas, TX.
Escalation Support Specialist Job Details
- Primary focus will be troubleshooting and maintaining telecommunications equipment.
- Experience with Carrier/Service Provider Telecommunication Edge equipment is a must.
- Talented individual with a working knowledge of VoIP, SIP, Cisco VoIP, Windows and Linux is needed.
- May require an associate's degree or its equivalent and 1-3 years of experience in the related field.
- Â Has knowledge of commonly-used concepts, practices, and procedures within a related field.
- Ability to work independently or under supervision. Primary job functions typically require exercising independent judgment.
- The qualified applicant will be an integral part of our engineering and operations staff and will work together in a small team to administer, support, and maintain Windows/ LINUX /Cisco VoIP/LAN/WAN systems which support business customers.
- Proven experience-troubleshooting hardware and networking related problems as they arise.
- They will be required to be flexible, detail oriented and organized with the ability to multitask and work independently and also in a group.
- The qualified applicant must have the initiative to determine what types of tools or processes can be put in place in order to improve the products and services.Â
Escalation Support Specialist Mandatory Skills
- Understanding of and experience with Mainframe, Windows, UNIX, LINUX and multiple network protocols.Â
- Experienced IP & SNA network troubleshooting
- Willingness to handle urgent after hour support issues if they arise
- Solid web-Internet-related skills, Understanding of DNS and TCP/IP
- Familiarity with component and network monitoring systems and tools
- Mid level networking ability
- Strong analytical and problem solving skills
- Demonstrated ability to work in a fast-moving dynamic team-oriented environment
- Documentation creation, maintenance, updating Cisco Call Manager
- Server Systems: Mainframe, Linux and Widows Server and networking systems
- Desktop Environment: Windows XP, Microsoft Office, Visio
- Networking Systems: T1 through OC12, PPP, Cisco routers and Switches, Linksys POE switches, CAT5e cabling and terminations, layer 2 QOS.
- AS/BS/BE, relevant experience and certifications considered, CCNA, CCNP, ICND1.1 & 1.2 v2 Technical courses.Â
- ITIL v3 Foundations Certification preferred
Escalation Support Specialist Start Date
ASAP
Escalation Support Specialist Assignment Length
12 months
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.Â