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Escalation Associate Jobs in Texas (NOW HIRING)

Energy Worldnet

Client Success Associate

Decatur, TX · On-site

$45K - $65K/yr

Serve as a primary point of contact for assigned or key clients, including ownership of escalated ... Mentor and support other Associates by sharing platform knowledge, customer service best practices ...

MooMoo

Trading Associate

Dallas, TX · On-site

$15 - $16.50/hr

Trading Associate Moomoo Financial Inc is a comprehensive brokerage platform that empowers ... escalated complex cases when necessary * Act as the voice of the customer by identifying and ...

Solera

Associate General Counsel, Fleet

Westlake, TX · Remote

Associate General Counsel - Westlake, TX - Remote candidates may considered with periodic travel ... Serve as the primary escalation point for contract disputes and customer collections, partnering ...

Solera

Associate General Counsel, Fleet

Westlake, TX · On-site

Associate General Counsel - Westlake, TX - Remote candidates may considered with periodic travel ... Serve as the primary escalation point for contract disputes and customer collections, partnering ...

Continuity Marketing Inc

Retail Sales Associate

Houston, TX · On-site

$14.25 - $16.50/hr

We are looking for associates who are capable of learning about what we sell and are able to ... Facilitate customer inquiries, answer questions to encourage product sales, and see that escalated ...

Amazon

Lead Associate

Fort Worth, TX · On-site

$17.50 - $21/hr

... escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches - Maintain a key to the site ...

Amazon

Lead Associate

Fort Worth, TX · On-site

$17.50 - $21/hr

... escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches - Maintain a key to the site ...

Amazon

Lead Associate

Dallas, TX · On-site

$18 - $21.75/hr

... escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches - Maintain a key to the site ...

Amazon

Lead Associate

Dallas, TX

$18 - $21.75/hr

... escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches - Maintain a key to the site ...

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Escalation Associate information

What is an escalation associate?

An escalation associate is a customer service professional responsible for handling complex or unresolved issues that frontline agents cannot resolve. They analyze problems, coordinate with other teams, and ensure customer concerns are addressed effectively, often requiring strong communication skills and knowledge of company policies and tools.
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Escalation Associate jobs near you

Client Success Associate

Energy Worldnet

Decatur, TX • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Join Our Team as a Client Success Associate!
About Us
At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.
Location & Work Arrangement
This is a hybrid position based in the Dallas-Fort Worth (DFW) area and requires regular in-office attendance.
Candidates must reside in or be willing to relocate to the DFW area before their start date. Relocation assistance is not provided.
Through September 30, 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas, 2 to 4 days per week as required to support training, collaboration, coaching, decision-making, and business outcomes.
Effective October 1, 2026, EWN's headquarters will relocate to Westlake, Texas. Beginning on that date, employees will work onsite Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is an essential function of this role.
About the Role
We are seeking a motivated and customer-focused Client Success Associate to support client satisfaction, platform adoption, relationship building, and revenue growth through a structured, progressive development program. This role is ideal for individuals who enjoy problem-solving, customer engagement, and growing their skills within a collaborative, fast-paced environment.
If you're passionate about customer service, learning new systems, and building a foundation for long-term career growth, we'd love to hear from you!
Please Note: We do not sponsor employment visas for this position (including H-1B or other employment-based visas).
What You'll Do
As a Client Success Associate at EWN, you will:
  • Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately
  • Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions
  • Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best-practice recommendations to drive adoption and value realization
  • Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction
  • Collaborate with cross-functional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency
  • Prepare and deliver client-facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes
  • Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and cross-sell opportunities
  • Lead or support special projects and cross-functional initiatives, contributing insights and recommendations that support operational and strategic goals
  • Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issue-resolution techniques, as appropriate
  • Perform other related job functions as assigned

What You'll Bring
Required Skills & Experience
  • High School Diploma or equivalent
  • 1+ year of customer-facing experience (with increasing responsibility as proficiency grows)
  • Excellent verbal and written communication skills
  • 2+ years of general computer usage, including web-based applications and Microsoft Office or related tools
  • Strong customer service and relationship-management skills, including the ability to manage escalations and deliver customized solutions
  • Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking

Preferred Skills & Experience
  • Bachelor's degree or equivalent work experience
  • Experience in customer service, account management, or sales environments (including KPIs, quotas, or structured pre-/post-client activities)
  • Experience using a CRM system (Salesforce or equivalent), particularly as responsibilities expand to advanced support or business development work
  • Experience working in a SaaS business model
  • Experience in the oil, gas, or energy industry

Why Join Us?
At EWN, we offer:
  • Growth & Development: A structured role designed to support progressive skill development, increased responsibility, and exposure to strategic initiatives.
  • Collaborative Culture: Work closely with cross-functional teams in a supportive environment focused on learning, knowledge-sharing, and continuous improvement.
  • Travel Opportunities: Up to 25% travel, as needed, to support client relationships and project work.

Benefits
(Dependent on eligibility and plan selection)
  • Medical, Dental, and Vision plans - EWN covers upfront costs for employees and eligible dependent children
  • Voluntary benefits (life insurance, short-term disability, etc.)
  • Retirement plan with company match (up to 4%)
  • Flexible Spending Accounts (Health & Dependent Care)
  • Health Reimbursement Account (HRA)
  • Employer-paid Life and AD&D Insurance
  • Paid Parental Leave

Work Details
  • Location: Hybrid office, and home office
  • Schedule: Monday-Friday, various shifts between 7:00 AM and 5:30 PM CT
  • Environment: Office, home office, and occasional field work

Ready to Grow Your Career With Us?
Join a team where your work directly supports client success, platform adoption, and business growth. At EWN, you'll gain hands-on experience while building a strong foundation for long-term career development.
Apply today to become an Associate at Energy Worldnet, LLC.
EEO Statement
Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclaimer
Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.
Application Deadline
Applications are accepted on a rolling basis.

Apply