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Epic Support Jobs (NOW HIRING)

MCHC

Epic Support Analyst (ESA)

Milwaukee, WI · On-site

$55K - $65K/yr

Epic Support Analyst Position Summary The Epic Support Analyst is responsible for supporting, maintaining, optimizing, and enhancing the organization's Epic Electronic Health Record (EHR) system ...

MCHC

Epic Support Analyst (ESA)

Milwaukee, WI · On-site

Epic Support Analyst Position Summary The Epic Support Analyst is responsible for supporting, maintaining, optimizing, and enhancing the organization's Epic Electronic Health Record (EHR) system ...

Premier Health

EPIC SUPPORT SPECIALIST-PPN

Dayton, OH · On-site

EPIC Support FT/ DAYS/ 80 hours per pay Summary The EPIC Support Site Specialist is part of the Clinical & Quality Services department reporting directly to the EPIC Support Manager. This role ...

Premier Health

EPIC SUPPORT SPECIALIST-PPN

Dayton, OH · On-site

EPIC Support FT/ DAYS/ 80 hours per pay Summary The EPIC Support Site Specialist is part of the Clinical & Quality Services department reporting directly to the EPIC Support Manager. This role ...

Premier Health

EPIC SUPPORT SPECIALIST-PPN

Dayton, OH · On-site

EPIC Support FT/ DAYS/ 80 hours per pay Summary The EPIC Support Site Specialist is part of the Clinical & Quality Services department reporting directly to the EPIC Support Manager. This role ...

Inland Behavioral and Health Services

Be Seen First

Epic Support Analyst (ESA)

San Bernardino, CA · On-site

$33.96 - $36.96/hr

The ESA provides hands-on Epic application support through close collaboration with stakeholders across multiple clinical and operational departments. A key responsibility of this role is supporting ...

New

HHC

Solutions Analyst - EPIC Support

Indianapolis, IN

This position supports the Solutions analysts III and IV's effort to deliver custom solutions which ... Current Epic and NVT certifications or equivalent certifications * Demonstrates understanding of ...

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Epic Support information

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How much do epic support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for epic support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Epic Support vs Epic Analyst?

AspectEpic SupportEpic Analyst
Required CredentialsEpic Certifications, IT or healthcare backgroundEpic Certifications, healthcare or IT background
Work EnvironmentTechnical support, troubleshooting, user assistanceSystem analysis, workflow optimization, project implementation
Employer & Industry UsageHospitals, healthcare organizations using Epic systemsHospitals, healthcare organizations, consulting firms

Epic Support roles focus on providing technical assistance and troubleshooting for Epic software users, ensuring smooth operation. Epic Analysts typically analyze workflows, implement system configurations, and optimize Epic modules. While both roles require Epic certifications and healthcare IT knowledge, Epic Support emphasizes user support, whereas Epic Analysts concentrate on system analysis and improvements.

Can I work remotely for Epic?

Epic Support roles can often be performed remotely, depending on the company's policies and the specific position. Candidates should review the job listing for remote work options and be prepared to use tools like remote desktop software and communication platforms. Availability of remote work may vary by role and location requirements.

How difficult is it to get hired at Epic?

Getting hired as an Epic Support specialist typically requires relevant technical skills, experience with healthcare IT systems, and often certifications such as Epic certifications. The hiring process can be competitive, involving multiple interview stages and assessments of technical knowledge and problem-solving abilities.

How much does an Epic support specialist make?

An Epic Support Specialist typically earns between $60,000 and $85,000 annually, depending on experience, location, and certifications. The role often requires knowledge of Epic software systems and customer support skills, with some positions offering additional benefits or bonuses.

What are some common challenges faced by Epic Support professionals when assisting healthcare staff with electronic health record (EHR) issues?

Epic Support professionals often encounter challenges such as troubleshooting complex EHR workflows, addressing urgent issues during high-pressure clinical situations, and communicating technical information to non-technical users. They must balance resolving immediate user concerns with longer-term system optimization. Strong problem-solving skills and patience are essential, as is the ability to work collaboratively with clinical staff, IT teams, and sometimes Epic analysts or trainers.

How can I make 2000 a week working from home?

Epic Support roles typically pay hourly or per ticket, and earning $2000 weekly requires working full-time hours at a competitive rate, often around $20-$30 per hour. Increasing income may involve taking on additional shifts, improving skills to qualify for higher-paying support positions, or working for multiple clients or companies simultaneously, especially if the role allows remote work and flexible scheduling.

What is Epic Support?

Epic Support refers to the team or professionals who provide technical assistance and troubleshooting for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. These specialists help users resolve issues, answer questions about the software, and ensure optimal performance of the system. Epic Support professionals may work internally at hospitals or for consulting firms and are essential for maintaining smooth clinical and administrative operations. They often have specialized training or certification in Epic modules and collaborate with IT, clinicians, and administrative staff.

What are the key skills and qualifications needed to thrive as an Epic Support specialist, and why are they important?

To thrive as an Epic Support specialist, you need a solid understanding of healthcare workflows, technical troubleshooting abilities, and preferably experience with the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with Epic modules, ticketing systems, and remote desktop support tools is typically required. Strong communication, problem-solving skills, and patience are essential for effectively assisting end-users and collaborating with IT teams. These skills ensure efficient resolution of technical issues, minimize disruptions to clinical operations, and support the smooth functioning of healthcare technology.
More about Epic Support jobs
What cities are hiring for Epic Support jobs? Cities with the most Epic Support job openings:
What are the most commonly searched types of Epic Support jobs? The most popular types of Epic Support jobs are:
What states have the most Epic Support jobs? States with the most job openings for Epic Support jobs include:
What job categories do people searching Epic Support jobs look for? The top searched job categories for Epic Support jobs are:
Epic Support jobs near you
Infographic showing various Epic Support job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 74% Full Time, 10% Part Time, 12% Contract, and 1% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Epic Support Analyst (ESA)

MCHC

Milwaukee, WI • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 20 days ago

Job description

Epic Support Analyst
Position Summary
The Epic Support Analyst is responsible for supporting, maintaining, optimizing, and enhancing the organization's Epic Electronic Health Record (EHR) system through OCHIN. This position serves as the primary liaison between Muslim Community & Health Center (MCHC) and OCHIN for Epic-related support, system enhancements, issue resolution, and implementation activities. The Epic Support Analyst works closely with clinical, administrative, and leadership teams to ensure the EHR system effectively supports patient care, operational efficiency, regulatory compliance, and organizational objectives.
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources, and assists with reporting and data analysis. This role is responsible for identifying opportunities to improve workflows, promoting effective use of Epic functionality, supporting data integrity, and ensuring users are equipped to utilize the system efficiently and accurately.
Essential Duties and Responsibilities
EHR System Support & Optimization
  • Serve as the primary liaison between MCHC and OCHIN for Epic EHR support, system enhancements, issue resolution, vendor communications, Statements of Work (SOWs), and related invoicing and payment coordination.
  • Provide technical and workflow support to clinical and administrative staff to optimize EHR utilization and operational efficiency.
  • Troubleshoot system issues and coordinate resolution with OCHIN and internal stakeholders.
  • Analyze existing workflows and recommend process improvements to increase efficiency, accuracy, and user satisfaction.
  • Collaborate with internal departments and external partners to implement system improvements and resolve application issues.
  • Promote adoption of Epic best practices and standard workflows across the organization.

System Administration & Maintenance
  • Manage user access, security roles, provider records, and system configuration to ensure appropriate access and compliance with organizational policies.
  • Maintain key EHR system components, including templates, SmartPhrases, preference lists, provider directories, scheduling settings, printing configurations, and other application settings.
  • Support data integrity through ongoing maintenance of patient records and system information.
  • Perform routine audits and maintenance activities to ensure system accuracy and functionality.
  • Maintain documentation related to system configurations, workflows, procedures, and support activities.

Implementation, Testing & Training
  • Coordinate testing, validation, and deployment of Epic/OCHIN system updates, enhancements, and new functionality.
  • Participate in project planning, implementation, and optimization efforts for new applications, workflows, and system enhancements.
  • Develop and maintain user guides, training materials, and system documentation.
  • Conduct training sessions for new and existing staff regarding Epic functionality, workflows, and best practices.
  • Provide individualized support and coaching to end users as needed.

Reporting & Operational Support
  • Generate, analyze, and distribute operational, clinical, quality, and financial reports to support leadership and departmental decision-making.
  • Assist departments with reporting requests, data extraction, and workflow analysis.
  • Support EHR-related components of revenue cycle management, referral management, patient access, and clinical operations.
  • Support EHR workflows and reporting requirements related to HRSA, UDS reporting, quality measures, value-based care initiatives, and other regulatory requirements.
  • Monitor work queues, support tickets, and system workflows to identify trends, opportunities for improvement, and timely issue resolution.
  • Assist with audits, compliance reviews, and data validation activities as needed.

Qualifications
Education
  • Bachelors degree in Health Information Management, Healthcare Administration, Information Technology, or a related field required.

Experience
  • Minimum of two (2) years of experience supporting healthcare information systems, electronic health records, healthcare operations, or a related field required.
  • Experience with Epic and/or OCHIN Epic strongly preferred.
  • Experience working in a healthcare setting, Federally Qualified Health Center (FQHC), community health center, or ambulatory care environment preferred.
  • Experience providing end-user support, workflow analysis, reporting, and training preferred.

Knowledge, Skills, and Abilities
  • Knowledge of electronic health record systems and healthcare workflows.
  • Understanding of clinical, operational, and revenue cycle processes within a healthcare environment.
  • Strong analytical and problem-solving skills with the ability to identify and implement process improvements.
  • Ability to manage multiple priorities, projects, and deadlines.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to effectively train and support users with varying levels of technical proficiency.
  • Proficiency with Microsoft Office applications, particularly Excel.
  • Knowledge of HIPAA regulations, patient privacy requirements, and healthcare compliance standards.
  • Strong attention to detail and commitment to data accuracy and integrity.

Physical Requirements
  • Prolonged periods of sitting and working at a computer.
  • Ability to communicate effectively in person, by telephone, and electronically.
  • Ability to travel between organizational locations as needed.

Work Environment
  • Primarily office-based within a healthcare environment.
  • Frequent interaction with clinical, administrative, and leadership staff.

E-Verify Notice:
MCHC participates in E-Verify to verify the employment eligibility of all new hires in accordance with U.S. law. By applying for this position, you acknowledge and agree that you will be required to complete an I-9 form and provide supporting documentation to confirm your identity and work authorization.
EEO Statement
MCHC is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Drug-free workplace policy
MCHC is a drug-free workplace.
Why Join Our Team?
At MCHC, we don't just offer a job, we offer a community. Our workplace is built on a family-oriented culture where teamwork, support, and a positive environment are at the heart of everything we do. We believe that when our employees feel valued and connected, they can provide the best care to our patients.
Here's what makes working with us special:
A Warm, Supportive Atmosphere - You're not just an employee; you're part of a team that genuinely cares about each other.
Fun Work Events & Celebrations - We love bringing people together! From team lunches to holiday parties and appreciation events, we make sure there are plenty of opportunities to enjoy good food, laughter, and downtime with your coworkers.
Growth & Development - We invest in our employees by providing ongoing training, career advancement opportunities, and support to help you reach your goals.
Comprehensive Benefits - We offer healthcare benefits (including medical, dental, and vision for full-time employees), holiday pay, as well as other applicable benefits to ensure you're taken care of both at work and in life.

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