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Epic Support Jobs in Michigan (NOW HIRING)

Tropolis Group, LLC

Epic Operations Specialist

Northville, MI · On-site

$48K - $65K/yr

Position Summary Tropolis is seeking an Epic Operations Specialist to support the agency's ongoing onboarding, conversion, and day-two operations across its sub-agencies. As Tropolis continues to ...

Tropolis Holdings, LLC

Epic Operations Specialist

Northville, MI · On-site

$48K - $65K/yr

Position Summary Tropolis is seeking an Epic Operations Specialist to support the agency's ongoing onboarding, conversion, and day-two operations across its sub-agencies. As Tropolis continues to ...

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Deloitte

Epic Beaker Consultant

Midland, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Deloitte

Epic Beaker Consultant

Detroit, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Deloitte

Epic Beaker Consultant

Grand Rapids, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Deloitte

Epic Beaker Consultant

Lansing, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Deloitte

Epic Beaker Senior Consultant

Detroit, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Deloitte

Epic Beaker Senior Consultant

Lansing, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Deloitte

Epic Beaker Senior Consultant

Grand Rapids, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Deloitte

Epic Beaker Senior Consultant

Midland, MI · Hybrid

Epic support role for the Beaker application, to include on-call support on a weekly rotating basis. * Complete Epic support to include incident support, service requests, optimizations, projects, SU ...

Spectrum Health

Epic Beaker Analyst

Southfield, MI

Support the build and maintenance of laboratory test catalogs, instrument interfaces, and workflows within Epic Beaker. * Assist in documenting system changes, including build specifications ...

Corewell Health

Epic Beaker Analyst

Southfield, MI · On-site

Support the build and maintenance of laboratory test catalogs, instrument interfaces, and workflows within Epic Beaker. * Assist in documenting system changes, including build specifications ...

A-Line Staffing Solutions

EPIC Analyst

Troy, MI · On-site

Ideal candidates for this role should have strong hands-on Epic Tapestry configuration experience ... This is a configuration-focused role, not operational/support work; work will not be limited to ...

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Epic Support information

See Michigan salary details

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How much do epic support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for epic support in Michigan is $14.19, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.29 per hour, depending on experience, location, and employer.

What is the difference between Epic Support vs Epic Analyst?

AspectEpic SupportEpic Analyst
Required CredentialsEpic Certifications, IT or healthcare backgroundEpic Certifications, healthcare or IT background
Work EnvironmentTechnical support, troubleshooting, user assistanceSystem analysis, workflow optimization, project implementation
Employer & Industry UsageHospitals, healthcare organizations using Epic systemsHospitals, healthcare organizations, consulting firms

Epic Support roles focus on providing technical assistance and troubleshooting for Epic software users, ensuring smooth operation. Epic Analysts typically analyze workflows, implement system configurations, and optimize Epic modules. While both roles require Epic certifications and healthcare IT knowledge, Epic Support emphasizes user support, whereas Epic Analysts concentrate on system analysis and improvements.

Can I work remotely for Epic?

Epic Support roles can often be performed remotely, depending on the company's policies and the specific position. Candidates should review the job listing for remote work options and be prepared to use tools like remote desktop software and communication platforms. Availability of remote work may vary by role and location requirements.

How difficult is it to get hired at Epic?

Getting hired as an Epic Support specialist typically requires relevant technical skills, experience with healthcare IT systems, and often certifications such as Epic certifications. The hiring process can be competitive, involving multiple interview stages and assessments of technical knowledge and problem-solving abilities.

How much does an Epic support specialist make?

An Epic Support Specialist typically earns between $60,000 and $85,000 annually, depending on experience, location, and certifications. The role often requires knowledge of Epic software systems and customer support skills, with some positions offering additional benefits or bonuses.

What are some common challenges faced by Epic Support professionals when assisting healthcare staff with electronic health record (EHR) issues?

Epic Support professionals often encounter challenges such as troubleshooting complex EHR workflows, addressing urgent issues during high-pressure clinical situations, and communicating technical information to non-technical users. They must balance resolving immediate user concerns with longer-term system optimization. Strong problem-solving skills and patience are essential, as is the ability to work collaboratively with clinical staff, IT teams, and sometimes Epic analysts or trainers.

How can I make 2000 a week working from home?

Epic Support roles typically pay hourly or per ticket, and earning $2000 weekly requires working full-time hours at a competitive rate, often around $20-$30 per hour. Increasing income may involve taking on additional shifts, improving skills to qualify for higher-paying support positions, or working for multiple clients or companies simultaneously, especially if the role allows remote work and flexible scheduling.

What is Epic Support?

Epic Support refers to the team or professionals who provide technical assistance and troubleshooting for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. These specialists help users resolve issues, answer questions about the software, and ensure optimal performance of the system. Epic Support professionals may work internally at hospitals or for consulting firms and are essential for maintaining smooth clinical and administrative operations. They often have specialized training or certification in Epic modules and collaborate with IT, clinicians, and administrative staff.

What are the key skills and qualifications needed to thrive as an Epic Support specialist, and why are they important?

To thrive as an Epic Support specialist, you need a solid understanding of healthcare workflows, technical troubleshooting abilities, and preferably experience with the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with Epic modules, ticketing systems, and remote desktop support tools is typically required. Strong communication, problem-solving skills, and patience are essential for effectively assisting end-users and collaborating with IT teams. These skills ensure efficient resolution of technical issues, minimize disruptions to clinical operations, and support the smooth functioning of healthcare technology.
What are the most commonly searched types of Epic Support jobs in Michigan? The most popular types of Epic Support jobs in Michigan are:
What are popular job titles related to Epic Support jobs in Michigan? For Epic Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Epic Support jobs in Michigan look for? The top searched job categories for Epic Support jobs in Michigan are:
Epic Support jobs near you
Infographic showing various Epic Support job openings in Michigan as of June 2026, with employment types broken down into 8% Full Time, and 92% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,522 per year, or $14.2 per hour.

Epic Operations Specialist

Tropolis Group, LLC

Northville, MI • On-site

$48K - $65K/yr

Full-time

Posted 13 days ago

Job description

Position Summary
Tropolis is seeking an Epic Operations Specialist to support the agency's ongoing onboarding, conversion, and day-two operations across its sub-agencies. As Tropolis continues to acquire and integrate brokerages in waves, the Director of Epic Integration needs a dedicated partner to absorb the operational, training, and support workload that currently competes with strategic integration planning.
This role sits at the intersection of Applied Epic administration, agency workflow, and end-user enablement. The Specialist will be the practical, in-the-trenches resource that newly onboarded teams call when something does not work the Tropolis way, and the steady hand that keeps existing teams productive while the Director focuses on the next wave of integration.
The right candidate is comfortable operating with the agency lens, not just the software lens - they understand that knowing which status drives which report is as important as knowing which button to click.
Key Responsibilities
Onboarding & Conversion Support
  • Status tracking - Maintain accurate task and milestone status in Monday.com throughout onboarding and conversion, ensuring updates are timely and complete.
  • Epic data hygiene - Keep Applied Epic current during onboarding and conversions, including activities, roles, workflows, and data updates.
  • Post-conversion cleanup - Execute data cleanup tasks that are too complex or context-dependent for the VA team but remain process-driven and repeatable.
  • Cross-team coordination - Serve as the point of ownership for onboarding tasks that do not yet have a clear home on another team.

Go-Live & Training Support
  • Live go-live coverage - Host extended (full-day, where needed) live support sessions during go-lives and attend on-site when teams require in-person help; provide immediate, instantaneous response during cutover windows.
  • Tropolis-specific training - Deliver live training that goes beyond generic Epic functionality and reflects how Tropolis actually operates: our workflows, naming conventions, attachment standards, renewal stages, and SOPs.
  • Vendor handoff - Bridge the gap between third-party trainers (e.g., Brenner) who teach Epic processes and the Tropolis processes new teams actually need to follow on day one.

Day-Two Epic Support
  • Support intake - Field and triage the Epic Support email inbox and chat bot questions; resolve at first touch where possible and escalate cleanly when not.
  • Dashboard & reporting support - Partner with the dashboard owner on Epic-side context (which statuses, activities, and field values drive which reports), so technical dashboard work is not blocked waiting on agency-process knowledge.
  • AI workflow rollout - Help implement AI-driven changes in Epic with CoverFlow and other partners, including configuration, testing, and end-user enablement.

Documentation & Continuous Improvement
  • SOP support - Contribute to procedure documentation under the direction of the Director of Epic Integration; capture institutional knowledge from go-lives and support tickets so the next wave benefits from the last.
  • Issue patterns - Surface recurring user issues, training gaps, and data-quality patterns to inform process improvements and future training content.

Required Qualifications
  • 3-5 years of experience in an insurance agency operations, agency systems, or P&C/Benefits administration role.
  • Hands-on, working knowledge of Applied Epic (or equivalent agency management system, e.g., TAM, HawkSoft, AMS360) - including activities, attachments, lines of business, renewal workflows, and reporting.
  • Demonstrated comfort training and supporting end users, including in live, high-pressure settings such as conversions or cutovers.
  • Strong organizational habits and the ability to keep multiple parallel onboardings tracked and current in tools like Monday.com.
  • Clear, professional written communication suitable for support tickets, training materials, and cross-functional coordination.

Preferred Qualifications
  • Experience supporting a multi-agency or holding-company environment with multiple sub-agencies operating on a shared platform.
  • Familiarity with CoverFlow, HubSpot, or other systems commonly integrated with Applied Epic.
  • Exposure to AI-enabled tooling in an agency operations context.
  • Background in M&A integration, conversions from legacy AMS platforms, or post-acquisition data cleanup.

What Success Looks Like
In the first 90 days, the Specialist is the de facto first point of contact for the Epic support inbox and chat bot, has shadowed at least one go-live, and has taken ownership of Monday.com status maintenance across active onboardings.
Within six months, newly onboarded teams report that go-live support felt sufficient and timely, dashboard owners are no longer blocked on agency-process questions, and the Director of Epic Integration has visibly recovered capacity for forward-looking integration planning and SOP work.

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