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Epic Support Jobs in New York (NOW HIRING)

KWZ Solutions

Epic OpTime Application Analyst

Yonkers, NY · On-site

$91K - $136K/yr

About the Role Our client is seeking an experienced Epic OpTime Application Analyst to support the design, implementation, optimization, and ongoing maintenance of Epic OpTime and Anesthesia ...

Pwc

Managed Services, Epic Director

New York, NY · On-site

$155K - $410K/yr

Responsibilities - Oversee and guide large-scale support and optimization projects for healthcare ... Epic managed services initiatives - Foster substantial executive-level relationships with clients ...

Pwc

Managed Services, Epic Certified Manager

New York, NY · On-site

$99K - $232K/yr

In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ... Responsibilities - Manage large-scale support and optimization projects for healthcare providers ...

Deloitte

Epic Denials Management Operator

Jericho, NY · Remote

$18.75 - $25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Deloitte

Epic Denials Management Operator

Stamford, CT · Remote

$19.25 - $25.50/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Deloitte

Epic Denials Management Operator

Jersey City, NJ · Remote

$18.75 - $25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Deloitte

Epic Denials Management Operator

Morristown, NJ · Remote

$18.50 - $24.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Deloitte

Epic Denials Management Operator

New York, NY · Remote

$19.75 - $26.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

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How much do epic support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for epic support in New York is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.18 per hour, depending on experience, location, and employer.

What is Epic Support?

Epic Support refers to the team or professionals who provide technical assistance and troubleshooting for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. These specialists help users resolve issues, answer questions about the software, and ensure optimal performance of the system. Epic Support professionals may work internally at hospitals or for consulting firms and are essential for maintaining smooth clinical and administrative operations. They often have specialized training or certification in Epic modules and collaborate with IT, clinicians, and administrative staff.

What are the key skills and qualifications needed to thrive as an Epic Support specialist?

To thrive as an Epic Support specialist, you need a solid understanding of healthcare workflows, technical troubleshooting abilities, and preferably experience with the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with Epic modules, ticketing systems, and remote desktop support tools is typically required. Strong communication, problem-solving skills, and patience are essential for effectively assisting end-users and collaborating with IT teams. These skills ensure efficient resolution of technical issues, minimize disruptions to clinical operations, and support the smooth functioning of healthcare technology.

What are some common challenges faced by Epic Support professionals when assisting healthcare staff with electronic health record (EHR) issues?

Epic Support professionals often encounter challenges such as troubleshooting complex EHR workflows, addressing urgent issues during high-pressure clinical situations, and communicating technical information to non-technical users. They must balance resolving immediate user concerns with longer-term system optimization. Strong problem-solving skills and patience are essential, as is the ability to work collaboratively with clinical staff, IT teams, and sometimes Epic analysts or trainers.

What is the difference between Epic Support vs Epic Analyst?

AspectEpic SupportEpic Analyst
Required CredentialsEpic Certifications, IT or healthcare backgroundEpic Certifications, healthcare or IT background
Work EnvironmentTechnical support, troubleshooting, user assistanceSystem analysis, workflow optimization, project implementation
Employer & Industry UsageHospitals, healthcare organizations using Epic systemsHospitals, healthcare organizations, consulting firms

Epic Support roles focus on providing technical assistance and troubleshooting for Epic software users, ensuring smooth operation. Epic Analysts typically analyze workflows, implement system configurations, and optimize Epic modules. While both roles require Epic certifications and healthcare IT knowledge, Epic Support emphasizes user support, whereas Epic Analysts concentrate on system analysis and improvements.

Can I work remotely for Epic Support?

Epic Support roles can often be performed remotely, depending on the company's policies and the specific position. Candidates should review the job listing for remote work options and be prepared to use tools like remote desktop software and communication platforms. Some roles may require on-site presence for training or certain tasks.

What are the most commonly searched types of Epic Support jobs in New York?

The most popular types of Epic Support jobs in New York are:

What are popular job titles related to Epic Support jobs in New York?

For Epic Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Epic Support jobs in New York look for?

The top searched job categories for Epic Support jobs in New York are:

What cities in New York are hiring for Epic Support jobs?

Cities in New York with the most Epic Support job openings:

Epic Support jobs near you
Infographic showing various Epic Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,056 per year, or $17.8 per hour.

Epic Credentialed Trainer-Project Delivery Senior Analyst

Jericho, NY • On-site

Deloitte
Finance and Insurance • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services

Good employer

Recommended by students

Paid breaks

Learn more about Deloitteexternal

Full-time

Re-posted 3 days ago

Job description

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Credentialed professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. Our Epic Credentialed Trainer will be a primary member of the Epic support team. This role is a hybrid role. PDM Epic Credential Trainer Practitioners are assigned to a home-based client location and will commute to deliver in-person instructor-led courses at onsite customer locations within the health system as assigned but will also deliver remote instructor lead courses, minimizing extensive travel. This unique opportunity provides you with a full career path within the firm.



Work you'll do/Responsibilities:

  • Deliver effective Epic training to new hires and end users, both in-person and remotely. Engage with site operations and the Epic Training team to provide feedback and improve curriculum.
  • Work on some unique projects in our sector, you'll have the opportunity to improve the way health systems provide patient care through the support of delivering effective and functional Epic training to new hires and other end users in assigned Epic application working to maximize learning and retention for all end users based on their areas of specialization and job role. Your time will be spent not only delivering Epic training but also engaging with site operations and the Epic Training team to provide feedback on curriculum area opportunities.
  • Works closely with the Epic Training Team (Instructional Designers) for their applications to learn principles of adult learning, effective classroom teaching, and how to navigate the workflows of the respective applications.
  • Complete a rigorous credentialing program to meet Epic's requirements. Post-credentialing, deliver lessons as written and provide excellent customer service across all organizational levels. Once credentialed, Trainers are expected to deliver the lessons as written meeting the needs of the end users of the customer.
  • Demonstrate excellent customer service skills and the ability to work with all levels of the organization.
  • Educates and coaches end users in utilizing Epic EHR, which may include for assigned projects training delivery for go-live and elbow support.
  • Perform additional training support tasks such as ticket assignment, documenting LMS completion, and resolving Epic system issues. Participate in team meetings and coordinate with training teams for continuity of support..
  • Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner as assigned.
  • Actively participate in team meetings to discuss team and project related activities, work tasks, and issues.
  • Provide verbal and written inputs to the Training Manager and project leadership, as required.
  • Coordinate with the offshore and onshore Training coordination team for continuity of training support.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.



Qualifications
Required

  • Bachelor's degree, preferably in Healthcare, Education, or Adult Learning or Education Computer Science, or equivalent experience
  • 2+ years of previous Epic credentialed training experience to include facilitating virtual and onsite classroom learning in a healthcare setting. Demonstrated experience in a stand-up adult classroom training and one-on-one training.
  • Epic Credential Trainer Practitioners are assigned to a home-based client location and must commute to deliver in-person instructor-led courses at onsite customer locations within the health system as assigned but will also deliver remote instructor-led courses
  • Must have current and strong experience and as an Epic Credentialed Trainer credentialed in two or more applications: EpicCare Ambulatory, Epic Willow, Epic Beaker, Epic Radiant, Epic Cupid, EpicCare Inpatient Clinical Documentation, Optime/Anesthesia, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Grand Central and Prelude and/or Cadence
  • Hybrid role. Must be able to commute to customer locations within the health systems network (New York) to deliver instructor-led in-person training courses timely, as scheduled. Must be able to also deliver remote instructor-led courses
  • Experience in training in an EHR enterprise implementation environment or in an EHR installation
  • Knowledge and experience working with Microsoft Office tools, application software to include Learning Management Systems
  • Limited immigration sponsorship may be available 


Preferred

  • 2+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
  • Experienced in ITIL service methodology, ServiceNow or other ticket systems.
  •  Experience working independently in remote work environments


The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,300 to $ 112,000.
Qualifications:
Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Credentialed professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. Our Epic Credentialed Trainer will be a primary member of the Epic support team. This role is a hybrid role. PDM Epic Credential Trainer Practitioners are assigned to a home-based client location and will commute to deliver in-person instructor-led courses at onsite customer locations within the health system as assigned but will also deliver remote instructor lead courses, minimizing extensive travel. This unique opportunity provides you with a full career path within the firm.



Work you'll do/Responsibilities:

  • Deliver effective Epic training to new hires and end users, both in-person and remotely. Engage with site operations and the Epic Training team to provide feedback and improve curriculum.
  • Work on some unique projects in our sector, you'll have the opportunity to improve the way health systems provide patient care through the support of delivering effective and functional Epic training to new hires and other end users in assigned Epic application working to maximize learning and retention for all end users based on their areas of specialization and job role. Your time will be spent not only delivering Epic training but also engaging with site operations and the Epic Training team to provide feedback on curriculum area opportunities.
  • Works closely with the Epic Training Team (Instructional Designers) for their applications to learn principles of adult learning, effective classroom teaching, and how to navigate the workflows of the respective applications.
  • Complete a rigorous credentialing program to meet Epic's requirements. Post-credentialing, deliver lessons as written and provide excellent customer service across all organizational levels. Once credentialed, Trainers are expected to deliver the lessons as written meeting the needs of the end users of the customer.
  • Demonstrate excellent customer service skills and the ability to work with all levels of the organization.
  • Educates and coaches end users in utilizing Epic EHR, which may include for assigned projects training delivery for go-live and elbow support.
  • Perform additional training support tasks such as ticket assignment, documenting LMS completion, and resolving Epic system issues. Participate in team meetings and coordinate with training teams for continuity of support..
  • Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner as assigned.
  • Actively participate in team meetings to discuss team and project related activities, work tasks, and issues.
  • Provide verbal and written inputs to the Training Manager and project leadership, as required.
  • Coordinate with the offshore and onshore Training coordination team for continuity of training support.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.



Qualifications
Required

  • Bachelor's degree, preferably in Healthcare, Education, or Adult Learning or Education Computer Science, or equivalent experience
  • 2+ years of previous Epic credentialed training experience to include facilitating virtual and onsite classroom learning in a healthcare setting. Demonstrated experience in a stand-up adult classroom training and one-on-one training.
  • Epic Credential Trainer Practitioners are assigned to a home-based client location and must commute to deliver in-person instructor-led courses at onsite customer locations within the health system as assigned but will also deliver remote instructor-led courses
  • Must have current and strong experience and as an Epic Credentialed Trainer credentialed in two or more applications: EpicCare Ambulatory, Epic Willow, Epic Beaker, Epic Radiant, Epic Cupid, EpicCare Inpatient Clinical Documentation, Optime/Anesthesia, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Grand Central and Prelude and/or Cadence
  • Hybrid role. Must be able to commute to customer locations within the health systems network (New York) to deliver instructor-led in-person training courses timely, as scheduled. Must be able to also deliver remote instructor-led courses
  • Experience in training in an EHR enterprise implementation environment or in an EHR installation
  • Knowledge and experience working with Microsoft Office tools, application software to include Learning Management Systems
  • Limited immigration sponsorship may be available 


Preferred

  • 2+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
  • Experienced in ITIL service methodology, ServiceNow or other ticket systems.
  •  Experience working independently in remote work environments


The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,300 to $ 112,000.
Education:High School Diploma/GEDEmployment Type:

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