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Epic Support Jobs (NOW HIRING)

KWZ Solutions

Epic OpTime Application Analyst

Yonkers, NY · On-site

$90K - $130K/yr

About the Role Our client is seeking an experienced Epic OpTime Application Analyst to support the design, implementation, optimization, and ongoing maintenance of Epic OpTime and Anesthesia ...

Memorial Hermann

Senior Epic Application Analyst

Experience in supporting complex problems * Experience in assisting other Analysts * Intermediate to advanced knowledge of Epic application support, development tools and methodologies * Good ...

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Epic Support information

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How much do epic support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for epic support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is Epic Support?

Epic Support refers to the team or professionals who provide technical assistance and troubleshooting for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. These specialists help users resolve issues, answer questions about the software, and ensure optimal performance of the system. Epic Support professionals may work internally at hospitals or for consulting firms and are essential for maintaining smooth clinical and administrative operations. They often have specialized training or certification in Epic modules and collaborate with IT, clinicians, and administrative staff.

What are the key skills and qualifications needed to thrive as an Epic Support specialist?

To thrive as an Epic Support specialist, you need a solid understanding of healthcare workflows, technical troubleshooting abilities, and preferably experience with the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with Epic modules, ticketing systems, and remote desktop support tools is typically required. Strong communication, problem-solving skills, and patience are essential for effectively assisting end-users and collaborating with IT teams. These skills ensure efficient resolution of technical issues, minimize disruptions to clinical operations, and support the smooth functioning of healthcare technology.

What are some common challenges faced by Epic Support professionals when assisting healthcare staff with electronic health record (EHR) issues?

Epic Support professionals often encounter challenges such as troubleshooting complex EHR workflows, addressing urgent issues during high-pressure clinical situations, and communicating technical information to non-technical users. They must balance resolving immediate user concerns with longer-term system optimization. Strong problem-solving skills and patience are essential, as is the ability to work collaboratively with clinical staff, IT teams, and sometimes Epic analysts or trainers.

What is the difference between Epic Support vs Epic Analyst?

AspectEpic SupportEpic Analyst
Required CredentialsEpic Certifications, IT or healthcare backgroundEpic Certifications, healthcare or IT background
Work EnvironmentTechnical support, troubleshooting, user assistanceSystem analysis, workflow optimization, project implementation
Employer & Industry UsageHospitals, healthcare organizations using Epic systemsHospitals, healthcare organizations, consulting firms

Epic Support roles focus on providing technical assistance and troubleshooting for Epic software users, ensuring smooth operation. Epic Analysts typically analyze workflows, implement system configurations, and optimize Epic modules. While both roles require Epic certifications and healthcare IT knowledge, Epic Support emphasizes user support, whereas Epic Analysts concentrate on system analysis and improvements.

Can I work remotely for Epic Support?

Epic Support roles can often be performed remotely, depending on the company's policies and the specific position. Candidates should review the job listing for remote work options and be prepared to use tools like remote desktop software and communication platforms. Some roles may require on-site presence for training or certain tasks.
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Epic Support jobs near you
Infographic showing various Epic Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Epic Clinical Trainer I - Enterprise Informatics

Mosaic Life Care

Saint Joseph, MO • On-site

Full-time

Medical, Vision, Life

Re-posted 11 days ago

Mosaic Life Care rating

6.6

Company rating: 6.6 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

569th of 891 rated healthcare providers

Job description

This person works full-time to meet end-user needs and is a part of the Epic Training Team. This individual will work for post-live stabilization and optimization periods, will work ad hoc with departments in need of extra Epic support. This individual works in conjunction with leadership on rounding in departments to determine additional training needed and EMR efficiency needs. This individual will serve as a liaison to the end user and application teams to assure correct training is being completed. This position will serve as one of the foundational training positions with the potential to become a certified or principal trainer as Mosaic develops a more comprehensive training program.

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

Skills and Abilities

Essential Technical/Motor Skills

  • Proficient with Microsoft Products
  • Understanding of Epic/Mosaic Workflows

Interpersonal Skills

  • Strong communication and interpersonal skills required.

Essential Physical Requirements


    Essential Mental Abilities


      Essential Sensory Requirements


        Exposure to Hazards


          Other Skills and Abilities

          • Demonstrated skill in human relations and written, verbal, and electronic communication.
          • Proven skill in oral presentation and facilitation.
          • Experience in organizing and prioritizing to meet project deadlines required.
          • Training and Education to End users who need additional support after completing EUTS training.
          • Ability to create thorough and complete documentation for project, intake, training, and other documentation as necessary.
          • Work with department leaders for training in dashboard and reporting creation.
          • Work with department leaders to create additional curricula as needed, based on identified gaps between foundation system training provided by epic and actual practice at Mosaic (Similar to Day in Life Sessions).
          • Implement a 30/60/90-day checklist with new hires for all departments.
          • Process TSAs for New Hire.
          • Co-own New Hire Orientation and New Provider Orientation.
          • Training room support.
          • Manage Jira Ticketing System.
          • Other duties as assigned.

          Education
          • H.S. Diploma - Required. - Required
          • Bachelor's Degree - Healthcare, Human Resources, Business Administration, Education, or similar or a related field. - Preferred

          Work Experience
          • 2 Years - Experience organizing and prioritizing to meet project deadlines. - Required
          • 2 Years - Experience with adult learning and development, corporate training or organizational development programs. - Preferred
          • 2 Years - Experience in human relations and in written, verbal and electronic communication. - Preferred
          • 2 Years - Experience with oral presentation, facilitating and conducting training. - Preferred
          • Experience in Epic is preferred but not required. - Preferred

          Licenses and Certifications
          • Upon Hire

          Travel Requirements
          • Must be able to travel between various system facilities and off-site locations as needed. - Required

          What Mosaic Life Care employees say

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          Benefits

          Hours and flexibility

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