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Epic Support Jobs (NOW HIRING)

NYULMC

Epic Practice Support Assistant

New York, NY · On-site

$39K - $48K/yr

The FGP Epic Practice Support Assistant serves as a representative of our corporate office and should embody empathy, rapport, courtesy, and professionalism with patients and colleagues. Along with ...

Carilion Clinic

EPIC APPLICATION ANALYST III-Ambulatory

$89K - $142K/yr

May also support integrated third-party applications. Serves as a liaison between TSG groups, clients, and vendors. The Application Analyst III, Epic * Conducts intermediate to advanced analysis of ...

Carilion Clinic

EPIC APPLICATION ANALYST III-Ambulatory

$89K - $142K/yr

May also support integrated third-party applications. Serves as a liaison between TSG groups, clients, and vendors. The Application Analyst III, Epic * Conducts intermediate to advanced analysis of ...

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Epic Support information

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How much do epic support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for epic support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is Epic Support?

Epic Support refers to the team or professionals who provide technical assistance and troubleshooting for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. These specialists help users resolve issues, answer questions about the software, and ensure optimal performance of the system. Epic Support professionals may work internally at hospitals or for consulting firms and are essential for maintaining smooth clinical and administrative operations. They often have specialized training or certification in Epic modules and collaborate with IT, clinicians, and administrative staff.

What are the key skills and qualifications needed to thrive as an Epic Support specialist?

To thrive as an Epic Support specialist, you need a solid understanding of healthcare workflows, technical troubleshooting abilities, and preferably experience with the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with Epic modules, ticketing systems, and remote desktop support tools is typically required. Strong communication, problem-solving skills, and patience are essential for effectively assisting end-users and collaborating with IT teams. These skills ensure efficient resolution of technical issues, minimize disruptions to clinical operations, and support the smooth functioning of healthcare technology.

What are some common challenges faced by Epic Support professionals when assisting healthcare staff with electronic health record (EHR) issues?

Epic Support professionals often encounter challenges such as troubleshooting complex EHR workflows, addressing urgent issues during high-pressure clinical situations, and communicating technical information to non-technical users. They must balance resolving immediate user concerns with longer-term system optimization. Strong problem-solving skills and patience are essential, as is the ability to work collaboratively with clinical staff, IT teams, and sometimes Epic analysts or trainers.

What is the difference between Epic Support vs Epic Analyst?

AspectEpic SupportEpic Analyst
Required CredentialsEpic Certifications, IT or healthcare backgroundEpic Certifications, healthcare or IT background
Work EnvironmentTechnical support, troubleshooting, user assistanceSystem analysis, workflow optimization, project implementation
Employer & Industry UsageHospitals, healthcare organizations using Epic systemsHospitals, healthcare organizations, consulting firms

Epic Support roles focus on providing technical assistance and troubleshooting for Epic software users, ensuring smooth operation. Epic Analysts typically analyze workflows, implement system configurations, and optimize Epic modules. While both roles require Epic certifications and healthcare IT knowledge, Epic Support emphasizes user support, whereas Epic Analysts concentrate on system analysis and improvements.

Can I work remotely for Epic Support?

Epic Support roles can often be performed remotely, depending on the company's policies and the specific position. Candidates should review the job listing for remote work options and be prepared to use tools like remote desktop software and communication platforms. Some roles may require on-site presence for training or certain tasks.
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Epic Support jobs near you
Infographic showing various Epic Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

HIT - Epic Bridges / Cloverleaf

Eden Prairie, MN • On-site

SmartIPlace
IT Services • 51 - 200 employees
Learn more about SmartIPlaceexternal

Contractor

Re-posted 24 days ago

Job description

Hi,

I hope you are doing well.

Please find the job details below:

Job Title:  HIT - Epic Bridges / Cloverleaf
Location:  Eden Prairie, MN

Requirement:
EHR Integrations – Health IT Business Analyst
Position Summary
We are seeking a senior Health IT Business Analyst / Integration Analyst to support end-toend interoperability and interface delivery in a live healthcare environment.
This role requires expert level hands-on Epic Bridges interface development and production support (primarily for RCM and X12 interfaces), expert-level Cloverleaf (HL7 engine) experience, and the ability to independently troubleshoot interface failures in a 24x7 setting.
The ideal candidate can translate clinical/business requirements into HL7 mappings and partner with technical and non-technical stakeholders to deliver stable, compliant (HIPAA) integrations with minimal ramp-up time.
Key Responsibilities
• Develop, enhance, and support HL7 v2.x interfaces in Epic Bridges with Cloverleaf as the primary integration engine.
• Design, build, and support Epic Bridges interfaces and related interoperability workflows, including vendor interfaces connected to Epic.
• Perform message analysis, mapping, and troubleshooting for common HL7 message types (ADT, MDM, ORM, ORU, SIU, DFT, X12 etc.) and resolve interface failures independently.
• Translate clinical/business requirements into HL7 mappings and integration specifications; create and maintain interface specs, mapping documents, diagrams and support guides.
• Perform Epic-side build/configuration changes in Bridges required to enable or modify interfaces.
• Support Epic upgrade cycles, including Nova Notes review, regression testing, and end-to-end validation.
• Monitor interface queues and transaction logs for errors/latency; coordinate remediation and communicate status and impact to non-technical stakeholders.
• Ensure data exchange complies with HIPAA and organizational security standards; support secure connectivity patterns as required.
Required Qualifications
• Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
• Required: 5+ years hands-on Epic Bridges interface development and production support in a healthcare environment (Bridges certification required; hands-on build/support).
• Required: 5+ years hands-on HL7 v2.x development and production support using Cloverleaf in a healthcare environment.
• Required: Expert-level Bridges and Cloverleaf experience with ability to independently deliver new interfaces from initial requirements gathering, building, testing, and production deployment.
• Expert-level knowledge and proven experience in building ADT, SIU, ORM, ORU, MDM, DFT, 837/835, 270/271, 276/277, and 278 interfaces.
• Ability to independently troubleshoot and resolve Cloverleaf interface failures without direct supervision.
• Experience performing Epic-side build changes to enable or modify interfaces.
• Experience supporting vendor interfaces connected to Epic and supporting Epic upgrade cycles (Nova Notes review and regression testing).
• Prior work supporting live hospital or large multi-facility health system integrations in a live Epic environment.
• Extensive knowledge of how Epic Bridges and Cloverleaf interact during message flow and error scenarios.
• Epic Bridges certification (required); Epic Data Courier certification (preferred/strong plus).
• Strong verbal and written communication skills, including the ability to explain issues clearly to non-technical stakeholders.
• Experience working in HIPAA-regulated healthcare IT environments.
• Experience supporting 24x7 production and on-call environments.
• Available to start immediately (minimal or no ramp-up time).
Preferred Qualifications
• Epic Data Courier certification.
• FHIR and/or API-based integration experience.
• Secure transport and file transfer (VPN/TLS, SFTP) configuration and support.
• Experience with HIEs, external registries, and cloud integration patterns.
• Additional scripting/programming experience (e.g., Python, Java, .NET, JavaScript).
Must Have (Non-Negotiable) Skills
• Epic Bridges interface development and production support (5+ years) in a live Epic healthcare environment (certification required).
• Expert-level Cloverleaf knowledge (5+ years) for HL7 v2.x development and production support.
• HL7 v2.x message analysis/troubleshooting for ADT, SIU, ORM, ORU, MDM DFT, 837/835, 270/271, 276/277, and 278 interfaces (and related workflows) including independent resolution of interface failures.
• Hands-on understanding of Epic Bridges ? Cloverleaf message flow and error scenarios in a 24x7 production/on-call environment.
Important (Strongly Preferred) Skills
• Translate clinical/business requirements into HL7 mappings; produce clear interface specifications and mapping documentation.
• Perform Epic-side build/configuration changes to enable or modify interfaces; support vendor interfaces connected to Epic.
• Support Epic upgrade cycles (Nova Notes review, regression testing) and end-to-end validation.
• Strong communication skills and experience operating in HIPAA-regulated environments with non-technical stakeholders.
Good to Have (Optional) Skills
• Epic Data Courier certification.
• FHIR and/or API-based integration experience.
• Secure transport and file transfer support (VPN/TLS, SFTP).

 
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About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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