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Cadence Credentialed Trainer Jobs (NOW HIRING)

Duke Health

Epic Credentialed Trainer

Durham, NC · On-site

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

Duke University

Epic Credentialed Trainer

Durham, NC

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

Duke Health

Epic Credentialed Trainer

Durham, NC

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

Duke University

Epic Credentialed Trainer

Durham, NC · On-site

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

Cadence Education

Montessori Director

Atlanta, GA

$75K - $95K/yr

Cadence Education is one of the premier early childhood educators in the United States, operating ... Required * AMS credential (Early Childhood or Infant & Toddler) -active and in good standing.

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Cadence Credentialed Trainer information

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How much do cadence credentialed trainer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for cadence credentialed trainer in the United States is $31.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $35.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cadence Credentialed Trainer, and why are they important?

To thrive as a Cadence Credentialed Trainer, you need in-depth knowledge of Epic Cadence scheduling modules, training experience, and typically an Epic Cadence credential or certification. Familiarity with Epic systems, eLearning platforms, and curriculum development tools is commonly expected. Outstanding communication, presentation, and adaptability skills help trainers engage diverse learners and adjust to evolving workflows. These competencies ensure effective end-user training, smooth system adoption, and optimal use of healthcare scheduling technology.

What is the difference between Cadence Credentialed Trainer vs Cadence Certified Instructor?

AspectCadence Credentialed TrainerCadence Certified Instructor
Required CredentialsOfficial Cadence Credentialed Trainer certificationCadence Certification and instructor training
Work EnvironmentTraining sessions, workshops, corporate settingsEducational institutions, corporate training
Employer & Industry UsageUsed by companies implementing Cadence solutionsUsed by educational and training organizations
Search & Comparison IntentUnderstanding roles in training Cadence productsLearning about certification pathways for instructors

The main difference is that a Cadence Credentialed Trainer has received official certification to deliver Cadence training programs, often within corporate settings. A Cadence Certified Instructor may hold certification but focuses more on teaching and educational roles. Both roles involve training, but Credentialed Trainers are recognized for their official certification status and often work directly with companies implementing Cadence solutions.

What are some common challenges Cadence Credentialed Trainers face when implementing new electronic health record (EHR) workflows with clinical staff?

Cadence Credentialed Trainers often encounter challenges such as varying levels of EHR proficiency among clinical staff, resistance to workflow changes, and time constraints within busy healthcare environments. Trainers need to adapt their teaching methods to accommodate different learning styles and ensure that all users are comfortable with new scheduling and workflow features. Effective communication, patience, and hands-on support are crucial in overcoming these challenges and ensuring successful EHR adoption.

What is a Cadence Credentialed Trainer?

A Cadence Credentialed Trainer is a professional who is certified to deliver training on the Cadence system, which is an electronic health record (EHR) software module developed by Epic Systems for scheduling and patient access workflows. These trainers are responsible for teaching end users—such as schedulers, front desk staff, and managers—how to use the software effectively. They typically develop curriculum, lead classroom sessions, provide hands-on support, and ensure users are proficient in Cadence's features. To become credentialed, trainers must complete rigorous training and pass assessments administered by Epic. Their goal is to enhance user competency and support successful EHR implementations.
More about Cadence Credentialed Trainer jobs
What job categories do people searching Cadence Credentialed Trainer jobs look for? The top searched job categories for Cadence Credentialed Trainer jobs are:
Cadence Credentialed Trainer jobs near you
Infographic showing various Cadence Credentialed Trainer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $64,984 per year, or $31.2 per hour.
Epic Credentialed Trainer

Epic Credentialed Trainer

Duke Health

Durham, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

304th of 890 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
PRMO Learning Center Departmental Job Description Epic Credential Training Specialist - Cadence, Grand Central and Prelude
Training Representative, Job Code 5140; Job Level D2
A Little About Us
The mission of the Patient Revenue Management Organization (PRMO) is to deliver quality service by enhancing the patient experience, providing financial security, and preserving Duke Health's reputation and mission of advancing health together. PRMO is a fully integrated, centralized revenue cycle organization supporting Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Lake Norman, Duke Health Integrated Practice, and Duke Primary Care.
The PRMO Learning Center supports this mission by delivering high-quality, role-based education aligned to operational workflows, system functionality, and Epic best practices.
Position Summary
The Training Specialist - Epic Front-End Revenue Cycle serves as a credentialed, application-specific Epic trainer, responsible for the design, development, delivery, and maintenance of Epic training programs supporting front-end revenue cycle workflows, including Scheduling, Registration, and Patient Access.
This role works in direct partnership with Cadence, Prelude, and Grand Central Principal Trainers (Epic Training Specialists) and operates within Epic's formal training structure. The Training Specialist delivers Epic-standard, Duke-specific curriculum and is required to complete and maintain formal Epic credentialing in accordance with Duke Health and Epic training governance.
The position supports new hire onboarding, system upgrades, optimizations, and ongoing education, ensuring training content reflects current workflows, policies, and Epic functionality.This role supports Epic training delivery and curriculum maintenance under the guidance of Principal Trainer(s) and does not hold system ownership or build authority.
Work Location:
This role is classified as remote; however, residency within the Raleigh-Durham area or surrounding region is a condition of employment for all PRMO Learning Center team members. Team members must be able to report in person routinely on a rotational basis and periodically as a full team, in response to departmental and organizational business needs within the Duke University Health System.
Condition of Employment:
  • Residency within the Raleigh-Durham area or surrounding region is a condition of employment.

You Will
  • Facilitate live, virtual and in-person Epic application training for front-end revenue cycle workflows (Cadence, Prelude, Grand Central), in rotation with Principal Trainer(s), in support of new hire onboarding, system upgrades, and operational initiatives.
  • Ensure training content reinforces Duke Health standards related to registration accuracy, patient identification, and compliance.
  • Deliver Epic-standard, Duke-specific curriculum using approved training materials, environments, and instructional methods aligned with Epic training governance.
  • Develop, maintain, and update application-specific training content, including lesson plans, facilitator guides, participant guides, and job aids, in response to workflow changes, optimizations, and Epic upgrades.
  • Partner with Principal Trainers, operational leaders, and subject matter experts to ensure training content accurately reflects current Epic build, workflows, and revenue cycle policies.
  • Support Epic upgrade readiness activities, including review of release notes, validation of training content, and preparation of end-user education.
  • Ensure accuracy and integrity of learner records within Duke's Learning Management System.
  • Support training distribution through approved channels, including LMS courses, SharePoint sites, communications, and role-based learning paths.

You'll Love This Role If You Are
  • Energized by technical, application-based training and enjoy translating complex Epic workflows into clear, role-based education.
  • Comfortable working within a credentialed Epic training model that emphasizes standards, governance, and accuracy.
  • An effective communicator who enjoys working with both operational and technical partners.
  • Detail-oriented and motivated by maintaining high-quality, compliant training materials.
  • Confident facilitating Epic training in a virtual classroom environment, while also contributing behind the scenes to curriculum development and maintenance.
  • Flexible and able to respond to changing priorities tied to Epic upgrades, onboarding cycles, and operational needs.

You'll Thrive in This Role If You Are
  • A self-starter who can manage multiple Epic training priorities simultaneously while meeting established timelines.
  • Comfortable balancing facilitation responsibilities with curriculum development, testing, and environment preparation.
  • Adaptable and responsive in a dynamic system environment, particularly during bi-annual Epic upgrades.
  • Collaborative and effective at working across training, operational, and technical teams.

You'll Need to Have Proven Success With These Skills & Abilities
  • Demonstrated proficiency in instructional design and adult learning principles applied to technical, system-based training.
  • Demonstrated knowledge, understanding, and application of Epic training standards, workflows, and credentialed training models.
  • Experience developing and delivering application-specific Epic training in a healthcare or revenue cycle environment.
  • Working knowledge of Learning Management Systems and virtual learning technologies (e.g., Duke LMS, Zoom, Microsoft Teams, SharePoint Online).
  • Strong analytical, critical thinking, and problem-solving skills, with the ability to translate complex Epic workflows into effective learning solutions.
  • Strong organizational and consultation skills, with the ability to prioritize multiple, competing demands.
  • Excellent verbal and written communication skills, including the ability to develop comprehensive, application-specific training materials using established templates.

Key Responsibilities
Training Delivery
  • Deliver Epic-standard, instructor-led training (virtual and in-person) for front-end revenue cycle applications, including Cadence, Prelude, and Grand Central.
  • Facilitate role-based training aligned to scheduling, registration, and patient access workflows for new hires, operational teams, and system changes.
  • Prepare training environments, materials, activities, and virtual classrooms in alignment with departmental standards and Epic best practices.
  • Document attendance and learning completion within Duke's Learning Management System.

Curriculum Development & Maintenance
  • Develop and maintain application-specific training curriculum, including lesson plans, facilitator guides, participant guides, and job aids.
  • Ensure training materials align with:
    • Epic foundational training standards
    • Duke Health-specific workflows, policies, and revenue cycle practices
    • Front-end operational requirements and compliance expectations
  • Update training content in response to Epic upgrades, workflow changes, and optimization initiatives.
  • Participate in Epic training environment builds and data refreshes in coordination with Principal Trainers.

Collaboration & Governance
  • Work closely with Cadence, Prelude, and Grand Central Principal Trainers to ensure curriculum consistency, credential alignment, and training quality.
  • Partner with operational leaders, SMEs, and project teams to assess learning needs and support initiatives.
  • Support bi-annual Epic upgrades by reviewing release notes, updating training content, and supporting end-user readiness.
  • Adhere to departmental quality assurance, versioning, and document management standards.

Learning Records & Reporting
  • Ensure accuracy and integrity of learner records within Duke's LMS.
  • Support reporting and analysis related to training participation, readiness, and effectiveness.

Core Epic Workflow Focus Areas
Training content and delivery may include, but is not limited to:
  • Cadence (Scheduling): visit types, templates, provider/resource scheduling, bump/move workflows, waitlists, referrals, MyChart scheduling
  • Prelude (Registration): identity verification, insurance capture, eligibility, benefits, guarantor selection, patient liability estimation
  • Grand Central: arrival workflows, front desk processes, patient movement and access workflows
  • Front-End Revenue Cycle Standards: patient identification, compliance, privacy/security (HIPAA), Duke Health registration accuracy requirements

Required Qualifications
Education
Work requires analytical, communications and organizational skills acquired through completion of a bachelor's degree program.
Experience
Work requires one (1) year or more of experience involving instructional, training, or Epic application support activities, with demonstrated exposure to healthcare or revenue cycle workflows.
Certifications
Completion and maintenance of Epic application credentialing (Cadence, Prelude, and/or Grand Central) as required by Duke Health.
Knowledge, Skills, and Abilities
  • Strong knowledge of adult learning principles and instructional design methodologies.
  • Ability to deliver engaging, effective instructor-led training in virtual and in-person settings.
  • Working knowledge of Learning Management Systems and virtual learning technologies (Zoom, Microsoft Teams, SharePoint Online).
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities and meet deadlines in a dynamic environment.
  • Collaborative mindset with the ability to work across operational, technical, and training teams.

Distinguishing Characteristics
  • Role operates as a credentialed Epic trainer, not a generalist learning role.
  • Training is application-specific, governed by Epic standards, and overseen by Principal Trainers.
  • Direct alignment to front-end revenue cycle workflows and patient access operations.
  • Note:role does not perform Epic application build, configuration, or system design activities.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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