What You'll Do Epic Games is looking for a Principal Game Designer to tackle high-level engagement ... as supporting teams of all crafts to optimize their engagement * Collaborate with product ...
What You'll Do Epic Games is looking for a Principal Game Designer to tackle high-level engagement ... as supporting teams of all crafts to optimize their engagement * Collaborate with product ...
Game Designer, Activities
Cary, NC · On-site
$143K/yr
What You'll Do Epic Games is looking for a Gameplay Designer to help create compelling gameplay ... support the engagement, gameplay, and creative vision of the project * Document and create clear ...
Game Designer, Activities
Cary, NC · On-site
$143K/yr
What You'll Do Epic Games is looking for a Gameplay Designer to help create compelling gameplay ... support the engagement, gameplay, and creative vision of the project * Document and create clear ...
Lead Gameplay Programmer
Cary, NC · On-site
... and support a healthy codebase * Write code directly when needed What we're looking for ... Passion for games is a plus EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all things ...
Lead Gameplay Programmer
Cary, NC · On-site
... and support a healthy codebase * Write code directly when needed What we're looking for ... Passion for games is a plus EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all things ...
Character Animation Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a Character Animation Director to join our Special ... Mentor and support other animators, fostering a culture of curiosity, experimentation, and craft ...
Character Animation Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a Character Animation Director to join our Special ... Mentor and support other animators, fostering a culture of curiosity, experimentation, and craft ...
Environment Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Environment Outsource Lead to help build ... As an Outsource Lead, you will support and supervise prop and architecture content provided by our ...
Environment Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Environment Outsource Lead to help build ... As an Outsource Lead, you will support and supervise prop and architecture content provided by our ...
Social Media Intern
Cary, NC · On-site
$14 - $17.75/hr
... Epic Games Publishing and Marketing teams seek to surprise players with new experiences every time they drop in to play. SOCIAL MEDIA INTERN What You'll Do As a Social Media Intern, you'll support ...
Social Media Intern
Cary, NC · On-site
$14 - $17.75/hr
... Epic Games Publishing and Marketing teams seek to surprise players with new experiences every time they drop in to play. SOCIAL MEDIA INTERN What You'll Do As a Social Media Intern, you'll support ...
Senior Backend Engineer (.NET)
Cary, NC · On-site
This platform is key to delivering our internal game projects and supports numerous organizations outside of Epic. In this role, you will * Collaborate with mixed discipline teams across Epic and ...
Senior Backend Engineer (.NET)
Cary, NC · On-site
This platform is key to delivering our internal game projects and supports numerous organizations outside of Epic. In this role, you will * Collaborate with mixed discipline teams across Epic and ...
Data Science Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a hands-on Data Science Lead to join the Gameplay ... Familiarity with supporting operational processes including: Code version control (Github or ...
Data Science Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a hands-on Data Science Lead to join the Gameplay ... Familiarity with supporting operational processes including: Code version control (Github or ...
Senior Hard Surface Artist
Cary, NC · On-site
What You'll Do Epic Games is looking for a Senior Hard Surface Artist to join our team working on ... Develop simple to moderately complex organic meshes as needed to support gameplay and world ...
Senior Hard Surface Artist
Cary, NC · On-site
What You'll Do Epic Games is looking for a Senior Hard Surface Artist to join our team working on ... Develop simple to moderately complex organic meshes as needed to support gameplay and world ...
Lead Technical UI Designer
Cary, NC · On-site
... customer and user-focused experiences that are fresh and innovative, while problem solving by ... What You'll Do Epic Games is looking for talented, experienced Lead Technical UI Designer to work ...
Lead Technical UI Designer
Cary, NC · On-site
... customer and user-focused experiences that are fresh and innovative, while problem solving by ... What You'll Do Epic Games is looking for talented, experienced Lead Technical UI Designer to work ...
Provide exceptional customer service to equity participants and cross-functional partners. Field ad ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Provide exceptional customer service to equity participants and cross-functional partners. Field ad ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Character Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Character Outsource Lead to help support several initiatives as part of our collaboration with Disney. In this role, you will work closely ...
Character Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Character Outsource Lead to help support several initiatives as part of our collaboration with Disney. In this role, you will work closely ...
Senior AI Engineer
Cary, NC · On-site
$113K - $149K/yr
... all supported platforms What we're looking for * Professional game development experience ... Interest in online games is a plus EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all ...
Senior AI Engineer
Cary, NC · On-site
$113K - $149K/yr
... all supported platforms What we're looking for * Professional game development experience ... Interest in online games is a plus EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all ...
Senior UI Programmer
Cary, NC · On-site
You will be responsible for core UI features and supporting collaborative development between ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Senior UI Programmer
Cary, NC · On-site
You will be responsible for core UI features and supporting collaborative development between ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Senior Counsel (Regulatory)
Cary, NC · On-site
$129K - $175K/yr
We're constantly innovating to raise the bar of engine and game development. LEGAL What We Do Epic ... Support advocacy and engagement with regulators and trade associations * Respond to global ...
Senior Counsel (Regulatory)
Cary, NC · On-site
$129K - $175K/yr
We're constantly innovating to raise the bar of engine and game development. LEGAL What We Do Epic ... Support advocacy and engagement with regulators and trade associations * Respond to global ...
Concept Outsource Lead
Cary, NC · On-site
$14.75 - $20.50/hr
We are searching for an experienced artist to support and supervise creative content provided by ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Concept Outsource Lead
Cary, NC · On-site
$14.75 - $20.50/hr
We are searching for an experienced artist to support and supervise creative content provided by ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Lead Environment Concept Artist
Cary, NC · On-site
$117K - $135K/yr
What You'll Do Epic Games is searching for an experienced Lead Environment Concept Artist to support and supervise environment concept content created by external partners as part of our ...
Lead Environment Concept Artist
Cary, NC · On-site
$117K - $135K/yr
What You'll Do Epic Games is searching for an experienced Lead Environment Concept Artist to support and supervise environment concept content created by external partners as part of our ...
Senior Environment Concept Artist
Cary, NC · On-site
$117K - $140K/yr
What You'll Do Epic Games is searching for an experienced Senior Environment Concept Artist to support and supervise environment concept content created by external partners as part of our ...
Senior Environment Concept Artist
Cary, NC · On-site
$117K - $140K/yr
What You'll Do Epic Games is searching for an experienced Senior Environment Concept Artist to support and supervise environment concept content created by external partners as part of our ...
Site Merchandiser
Cary, NC · On-site
$15.75 - $18.50/hr
Support special projects, shop takeovers, and new initiatives while ensuring a high-quality ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Site Merchandiser
Cary, NC · On-site
$15.75 - $18.50/hr
Support special projects, shop takeovers, and new initiatives while ensuring a high-quality ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Senior Concept Artist
Cary, NC · On-site
$117K - $140K/yr
Support live service content cadence; you'll be comfortable working at speed without sacrificing ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Senior Concept Artist
Cary, NC · On-site
$117K - $140K/yr
Support live service content cadence; you'll be comfortable working at speed without sacrificing ... ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For ...
Epic Games Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do epic games customer support jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Epic Games Customer Support position, and why are they important?
Excelling as an Epic Games Customer Support representative requires strong troubleshooting abilities, knowledge of gaming platforms, and experience with customer service best practices. Familiarity with customer relationship management (CRM) software, ticketing systems, and online communication tools is often necessary. Outstanding communication, patience, and a customer-focused mindset help employees resolve player issues effectively and build rapport. These skills and qualities are critical for ensuring high customer satisfaction and maintaining the reputation of Epic Games in a dynamic gaming environment.
Can you work at Epic Games from home?
Epic Games Customer Support roles can often be performed remotely, depending on the position and company policies. Candidates typically need a reliable internet connection, relevant technical skills, and may be required to work during specific hours or shifts. It is advisable to review the specific job listing for remote work options and requirements.
How much does Epic Games support make?
Epic Games Customer Support salaries vary depending on experience and location, but entry-level support roles typically start around $40,000 to $50,000 annually. More experienced support specialists or those in senior positions can earn upwards of $60,000 to $80,000 per year, often with benefits and opportunities for advancement.
How much do you get paid for working at Epic Games?
Epic Games customer support roles typically pay between $15 and $25 per hour, depending on experience and location. Salaries can vary based on the specific position, with full-time roles offering additional benefits and opportunities for advancement.
What are typical daily tasks for someone working in Epic Games Customer Support?
As an Epic Games Customer Support representative, your daily tasks will include responding to player inquiries through chat, email, or phone, troubleshooting technical issues, and escalating complex cases to specialist teams as needed. You may also help with account management, process refunds, and collect player feedback to help improve products and services. Collaboration with other support agents and departments is common, ensuring that problems are resolved efficiently and processes are aligned. The role often requires staying up to date with game updates, company policies, and emerging common issues, making adaptability and a willingness to learn vital for success.
What is an Epic Games Customer Support job?
An Epic Games Customer Support job involves assisting players with account issues, troubleshooting technical problems, and providing guidance on purchases and in-game features. Support agents communicate with customers via chat, email, or phone to ensure a smooth gaming experience. They also help with resolving disputes, reporting bugs, and ensuring compliance with Epic Games' policies. Strong problem-solving skills and knowledge of Epic Games' products are essential for success in this role.
How hard is it to get hired at Epic Games?
Getting hired as an Epic Games Customer Support representative typically requires relevant customer service experience, good communication skills, and familiarity with gaming or software products. The application process involves multiple interviews and assessments to evaluate technical knowledge and problem-solving abilities.
More about Epic Games Customer Support jobs
What cities are hiring for Epic Games Customer Support jobs? Cities with the most Epic Games Customer Support job openings:
What are the most commonly searched types of Epic Games Customer Support jobs? The most popular types of Epic Games Customer Support jobs are:
What states have the most Epic Games Customer Support jobs? States with the most job openings for Epic Games Customer Support jobs include:
What job categories do people searching Epic Games Customer Support jobs look for? The top searched job categories for Epic Games Customer Support jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 29 days ago
Job description
WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
DESIGN
What We Do
Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.
What You'll Do
Epic Games is looking for a Principal Game Designer to tackle high-level engagement challenges across the Fortnite ecosystem. This includes innovating existing systems like Quests and Passes and creating entirely new structures to guide the player experience across the growing platform. Designers at Epic drive vision across cross-disciplinary development teams to engage players with goals that enrich their knowledge and tie in to broader forms of progression.
In this role, you will
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
DESIGN
What We Do
Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.
What You'll Do
Epic Games is looking for a Principal Game Designer to tackle high-level engagement challenges across the Fortnite ecosystem. This includes innovating existing systems like Quests and Passes and creating entirely new structures to guide the player experience across the growing platform. Designers at Epic drive vision across cross-disciplinary development teams to engage players with goals that enrich their knowledge and tie in to broader forms of progression.
In this role, you will
- Craft meaningful goals for players that build their exposure, experience, and mastery of new and existing game mechanics, all while immersing them in the world of Fortnite
- Spearhead innovation in design for the engagement space, including systems, progression, and rewards, fulfilling key engagement metrics and supporting broad systematic framework needs
- Communicate and represent a vision for the player's experience to multiple teams across the company, as well as supporting teams of all crafts to optimize their engagement
- Collaborate with product management and marketing teams to ensure player satisfaction and overall game health while driving growth across the ecosystem and supporting key activations
- Drive collaborative and iterative live design to prototype quickly, make changes live soon after, learn from them, and iterate
- 10+ years of experience shipping multiple titles as a game designer, working on engagement content or goal-based progression systems in live-service multiplayer environments
- Demonstrated talent for empathizing with players and a deep understanding of player motivations, forms of play, and the effects of goal setting on play
- Strong interest in BR and the Fortnite Ecosystem with an understanding of what makes them work
- Able to react quickly to changing project needs and drive decisions, then own that vision
- You're player-focused, passionate, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
About Epic Games
Sourced by ZipRecruiter
Industry
Pc games
Company size
1,001 - 5,000 Employees
Headquarters location
Cary, NC, US
Year founded
1991