Whether it be supporting Fortnite, the Epic Games Store, or external partners, we are committed to ... internal and external customer needs. In this role, you will * Focus on the technical ...
Whether it be supporting Fortnite, the Epic Games Store, or external partners, we are committed to ... internal and external customer needs. In this role, you will * Focus on the technical ...
AI Programmer
Cary, NC · On-site
$119K - $132K/yr
What You'll Do Epic Games is looking for an experienced AI Programmer to join the Fortnite Battle ... Ensure high-quality user experiences across all platforms we support * Optimize and fix bugs in ...
AI Programmer
Cary, NC · On-site
$119K - $132K/yr
What You'll Do Epic Games is looking for an experienced AI Programmer to join the Fortnite Battle ... Ensure high-quality user experiences across all platforms we support * Optimize and fix bugs in ...
Lead Gameplay Designer
Cary, NC · On-site
What You'll Do Epic Games is looking for a Gameplay Designer to help create compelling gameplay ... support the engagement, gameplay, and creative vision of the project * Document and create clear ...
Lead Gameplay Designer
Cary, NC · On-site
What You'll Do Epic Games is looking for a Gameplay Designer to help create compelling gameplay ... support the engagement, gameplay, and creative vision of the project * Document and create clear ...
Senior Full Stack Engineer
Bellevue, WA · On-site
$162K - $237K/yr
Connect front end user flows with backend services in efficient and reusable patterns to support multiple clients and customers across the Epic ecosystem including games, apps, and services What we ...
Senior Full Stack Engineer
Bellevue, WA · On-site
$162K - $237K/yr
Connect front end user flows with backend services in efficient and reusable patterns to support multiple clients and customers across the Epic ecosystem including games, apps, and services What we ...
Counsel (Litigation)
Cary, NC · On-site
What You'll Do As Litigation Counsel at Epic Games, you will provide legal support globally to a dynamic, fast-paced video game and software development company. This includes managing all aspects of ...
Counsel (Litigation)
Cary, NC · On-site
What You'll Do As Litigation Counsel at Epic Games, you will provide legal support globally to a dynamic, fast-paced video game and software development company. This includes managing all aspects of ...
Gameplay Engineering Lead
Cary, NC · On-site
$95K - $125K/yr
You will be responsible for driving core transformative changes and supporting collaborative ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Gameplay Engineering Lead
Cary, NC · On-site
$95K - $125K/yr
You will be responsible for driving core transformative changes and supporting collaborative ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Data Scientist
Cary, NC · On-site
What You'll Do Epic Games is looking for a Senior Data Scientist to support the meta-progression systems area. You'll apply mixed methods to own the end-to-end life cycle of creating data assets ...
Senior Data Scientist
Cary, NC · On-site
What You'll Do Epic Games is looking for a Senior Data Scientist to support the meta-progression systems area. You'll apply mixed methods to own the end-to-end life cycle of creating data assets ...
Senior Systems Designer, Progression
Cary, NC · On-site
$94K - $101K/yr
What You'll Do Epic Games is looking for a Senior Systems Designer, Progression to tackle high ... as supporting teams of all crafts to optimize their engagement * Collaborate with product ...
Senior Systems Designer, Progression
Cary, NC · On-site
$94K - $101K/yr
What You'll Do Epic Games is looking for a Senior Systems Designer, Progression to tackle high ... as supporting teams of all crafts to optimize their engagement * Collaborate with product ...
Senior QA Analyst
Cary, NC · On-site
... customers. What You'll Do Epic Games is looking for a full-time Senior QA Analyst on Fortnite Reload. The person in this role will work alongside the dev team to provide QA support for incoming game ...
Senior QA Analyst
Cary, NC · On-site
... customers. What You'll Do Epic Games is looking for a full-time Senior QA Analyst on Fortnite Reload. The person in this role will work alongside the dev team to provide QA support for incoming game ...
Engine Programmer
Cary, NC · On-site
Build and maintain Fortnite's support across PC storefronts, operating systems, and architectures, including Epic Games Store and Microsoft Store builds and Windows on ARM * Collaborate with a ...
Engine Programmer
Cary, NC · On-site
Build and maintain Fortnite's support across PC storefronts, operating systems, and architectures, including Epic Games Store and Microsoft Store builds and Windows on ARM * Collaborate with a ...
Character Animation Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a Character Animation Director to join our Special ... Mentor and support other animators, fostering a culture of curiosity, experimentation, and craft ...
Character Animation Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a Character Animation Director to join our Special ... Mentor and support other animators, fostering a culture of curiosity, experimentation, and craft ...
Epic Games in Cary, North Carolina, is looking for a Senior Director of Product Management for the ... especially in game development, and have a passion for supporting the creator community.
Epic Games in Cary, North Carolina, is looking for a Senior Director of Product Management for the ... especially in game development, and have a passion for supporting the creator community.
Hard Surface Outsource Lead
Cary, NC · On-site
$14.75 - $19.50/hr
What You'll Do Epic Games is searching for an experienced Hard Surface Outsourcing Lead to support ... Must be highly organized, self-driven, customer focused, and a great team player * Must be a clear ...
Hard Surface Outsource Lead
Cary, NC · On-site
$14.75 - $19.50/hr
What You'll Do Epic Games is searching for an experienced Hard Surface Outsourcing Lead to support ... Must be highly organized, self-driven, customer focused, and a great team player * Must be a clear ...
Principal Technical VFX Artist
Cary, NC · On-site
$117K - $140K/yr
Drive VFX systems and quality, design reusable, scalable solutions that support rapid iteration and ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Principal Technical VFX Artist
Cary, NC · On-site
$117K - $140K/yr
Drive VFX systems and quality, design reusable, scalable solutions that support rapid iteration and ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Re-architect Unreal Engine to support the long-term vision of delivering content on demand at a ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Re-architect Unreal Engine to support the long-term vision of delivering content on demand at a ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Counsel (Regulatory)
Cary, NC · On-site
$129K - $175K/yr
We're constantly innovating to raise the bar of engine and game development. LEGAL What We Do Epic ... Support advocacy and engagement with regulators and trade associations * Respond to global ...
Senior Counsel (Regulatory)
Cary, NC · On-site
$129K - $175K/yr
We're constantly innovating to raise the bar of engine and game development. LEGAL What We Do Epic ... Support advocacy and engagement with regulators and trade associations * Respond to global ...
... game development. COMMUNICATIONS What We Do The Epic Communications team advances the company ... support for our products and safety approaches * Partner with Epic's Trust and Safety team on ...
... game development. COMMUNICATIONS What We Do The Epic Communications team advances the company ... support for our products and safety approaches * Partner with Epic's Trust and Safety team on ...
Modeling Outsource Lead
Cary, NC · On-site
What You'll Do Psyonix is searching for a Modeling Outsource Lead to support and supervise creative ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Modeling Outsource Lead
Cary, NC · On-site
What You'll Do Psyonix is searching for a Modeling Outsource Lead to support and supervise creative ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Technical Artist
Cary, NC · On-site
$117K - $140K/yr
... support the more technical aspects of creating art. In this role, you will * Create complex ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Technical Artist
Cary, NC · On-site
$117K - $140K/yr
... support the more technical aspects of creating art. In this role, you will * Create complex ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Director, Education & Training
Cary, NC · On-site
Accelerate adoption in target markets via institutional partnerships and curriculum support ... A passion for game development and Epic's primary industries * Experience leading high-performing ...
Director, Education & Training
Cary, NC · On-site
Accelerate adoption in target markets via institutional partnerships and curriculum support ... A passion for game development and Epic's primary industries * Experience leading high-performing ...
Epic Games Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do epic games customer support jobs pay per hour?
As of Aug 31, 2026, the average hourly pay for epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
What is an Epic Games Customer Support?
An Epic Games Customer Support job involves assisting players with account issues, troubleshooting technical problems, and providing guidance on purchases and in-game features. Support agents communicate with customers via chat, email, or phone to ensure a smooth gaming experience. They also help with resolving disputes, reporting bugs, and ensuring compliance with Epic Games' policies. Strong problem-solving skills and knowledge of Epic Games' products are essential for success in this role.
What does an Epic Games Customer Support do?
As an Epic Games Customer Support representative, your daily tasks will include responding to player inquiries through chat, email, or phone, troubleshooting technical issues, and escalating complex cases to specialist teams as needed. You may also help with account management, process refunds, and collect player feedback to help improve products and services. Collaboration with other support agents and departments is common, ensuring that problems are resolved efficiently and processes are aligned. The role often requires staying up to date with game updates, company policies, and emerging common issues, making adaptability and a willingness to learn vital for success.
What are the key skills and qualifications needed to thrive in Epic Games Customer Support?
Excelling as an Epic Games Customer Support representative requires strong troubleshooting abilities, knowledge of gaming platforms, and experience with customer service best practices. Familiarity with customer relationship management (CRM) software, ticketing systems, and online communication tools is often necessary. Outstanding communication, patience, and a customer-focused mindset help employees resolve player issues effectively and build rapport. These skills and qualities are critical for ensuring high customer satisfaction and maintaining the reputation of Epic Games in a dynamic gaming environment.
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The most popular types of Epic Games Customer Support jobs are:
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Senior Desktop Applications Engineer
Cary, NC • On-site
Epic Games •
PC Games • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Job description
WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
ENGINEERING - EPIC GAMES SERVICES
What We Do
Driving the plug-in power behind Unreal Engine 5. We bridge connections for licensees and our own internal game teams to online services. This allows games like Fortnite to utilize a combination of platform online services as well as Epic's own online services to build cross-platform online features. Login, parties, voice chat, matchmaking, purchasing, cloud storage, and analytics are just a few examples of online features that our Online Game Services team helps games utilize.
What You'll Do
The Applications Team builds desktop and web applications, as well as supporting online services to power content discovery and digital delivery. Our team of engineering experts is always innovating to improve the tools and technology that empower internal and external developers to deliver their digital content to users across multiple platforms. Whether it be supporting Fortnite, the Epic Games Store, or external partners, we are committed to improving the scalability, efficiency, portability, and stability of our tech offerings. As a member of our Applications team, you can expect to coordinate with a cross-site group of highly skilled individuals. You will have opportunities to architect new features and evolve existing products used daily by millions of gamers, developers, and enterprise professionals. You will partner closely with backend services teams to ensure that the underlying systems we build meet internal and external customer needs.
In this role, you will
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
ENGINEERING - EPIC GAMES SERVICES
What We Do
Driving the plug-in power behind Unreal Engine 5. We bridge connections for licensees and our own internal game teams to online services. This allows games like Fortnite to utilize a combination of platform online services as well as Epic's own online services to build cross-platform online features. Login, parties, voice chat, matchmaking, purchasing, cloud storage, and analytics are just a few examples of online features that our Online Game Services team helps games utilize.
What You'll Do
The Applications Team builds desktop and web applications, as well as supporting online services to power content discovery and digital delivery. Our team of engineering experts is always innovating to improve the tools and technology that empower internal and external developers to deliver their digital content to users across multiple platforms. Whether it be supporting Fortnite, the Epic Games Store, or external partners, we are committed to improving the scalability, efficiency, portability, and stability of our tech offerings. As a member of our Applications team, you can expect to coordinate with a cross-site group of highly skilled individuals. You will have opportunities to architect new features and evolve existing products used daily by millions of gamers, developers, and enterprise professionals. You will partner closely with backend services teams to ensure that the underlying systems we build meet internal and external customer needs.
In this role, you will
- Focus on the technical implementation and evolution of the Epic Games Launcher desktop application
- Be hands-on and use your technical expertise to drive solutions for a range of challenges
- Collaborate with other teams (including Product, Design, QA, and Backend Service Teams)
- Design, architect, implement, and ship well-documented new features
- Improve, and evolve existing tools and features
- Maintain and hunt for bugs in existing code bases
- Take part in foundational work as we embark on a new chapter for our desktop clients
- Experience building perfect experience-focused desktop applications, as well as strong professional experience building production software in Rust
- Owned and shipped large initiatives that require coordination across multiple teams
- Ability to architect system interfaces and tools
- Track record of development on tight schedules with complex technical requirements
- Passion for building great user experiences and products that serve diverse use cases
- Someone who is user-focused, solution-oriented, passionate, and innovative. These traits equal success at Epic and are at the core of just about everything we do
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
About Epic Games
Sourced by ZipRecruiter
Industry
Pc games
Company size
1,001 - 5,000 Employees
Headquarters location
Cary, NC, US
Year founded
1991