Senior Game Designer
Cary, NC · On-site
What You'll Do Epic Games is seeking an experienced Senior Game Designer to join our Music team ... Design and tune systems that support music gameplay, progression, discovery, and player expression ...
Senior Game Designer
Cary, NC · On-site
What You'll Do Epic Games is seeking an experienced Senior Game Designer to join our Music team ... Design and tune systems that support music gameplay, progression, discovery, and player expression ...
Gameplay Programmer
Cary, NC · On-site
$119K - $132K/yr
... platforms we support * Write robust, maintainable code What we're looking for * Experience ... Keen interest in games EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all things that ...
Gameplay Programmer
Cary, NC · On-site
$119K - $132K/yr
... platforms we support * Write robust, maintainable code What we're looking for * Experience ... Keen interest in games EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all things that ...
Gameplay Engineering Lead
Cary, NC · On-site
$100K - $132K/yr
Epic Games is a leading interactive entertainment company known for its award-winning games and ... They are seeking a Lead Gameplay Programmer to drive core gameplay features and support ...
Gameplay Engineering Lead
Cary, NC · On-site
$100K - $132K/yr
Epic Games is a leading interactive entertainment company known for its award-winning games and ... They are seeking a Lead Gameplay Programmer to drive core gameplay features and support ...
Senior Gameplay Designer
Cary, NC · On-site
$94K - $101K/yr
What You'll Do Epic Games is looking for a Gameplay Designer to help create compelling gameplay ... support the engagement, gameplay, and creative vision of the project * Document and create clear ...
Senior Gameplay Designer
Cary, NC · On-site
$94K - $101K/yr
What You'll Do Epic Games is looking for a Gameplay Designer to help create compelling gameplay ... support the engagement, gameplay, and creative vision of the project * Document and create clear ...
Lead Gameplay Programmer
Cary, NC · On-site
Work closely with other engineering disciplines to integrate systems in support of the player ... Keen interest in games EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all things that ...
Lead Gameplay Programmer
Cary, NC · On-site
Work closely with other engineering disciplines to integrate systems in support of the player ... Keen interest in games EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all things that ...
Environment Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Environment Outsource Lead to help build ... As an Outsource Lead, you will support and supervise prop and architecture content provided by our ...
Environment Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Environment Outsource Lead to help build ... As an Outsource Lead, you will support and supervise prop and architecture content provided by our ...
Character Animation Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a Character Animation Director to join our Special ... Mentor and support other animators, fostering a culture of curiosity, experimentation, and craft ...
Character Animation Lead
Cary, NC · On-site
What You'll Do Epic Games is looking for a Character Animation Director to join our Special ... Mentor and support other animators, fostering a culture of curiosity, experimentation, and craft ...
Lead Technical UI Designer
Cary, NC · On-site
... customer and user-focused experiences that are fresh and innovative, while problem solving by ... What You'll Do Epic Games is looking for talented, experienced Lead Technical UI Designer to work ...
Lead Technical UI Designer
Cary, NC · On-site
... customer and user-focused experiences that are fresh and innovative, while problem solving by ... What You'll Do Epic Games is looking for talented, experienced Lead Technical UI Designer to work ...
Gameplay Engineering Lead
Cary, NC · On-site
$95K - $125K/yr
You will be responsible for driving core gameplay features and supporting collaborative development ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Gameplay Engineering Lead
Cary, NC · On-site
$95K - $125K/yr
You will be responsible for driving core gameplay features and supporting collaborative development ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Data Scientist
Cary, NC · On-site
What You'll Do Epic Games is looking for a Senior Data Scientist to support the meta-progression systems area. You'll apply mixed methods to own the end-to-end life cycle of creating data assets ...
Senior Data Scientist
Cary, NC · On-site
What You'll Do Epic Games is looking for a Senior Data Scientist to support the meta-progression systems area. You'll apply mixed methods to own the end-to-end life cycle of creating data assets ...
Lead UI Engineer
Cary, NC · On-site
$57.25 - $73.25/hr
Epic Games is a leading interactive entertainment company that creates award-winning games and ... They are seeking a Lead UI Engineer who will be responsible for core UI features and supporting ...
Lead UI Engineer
Cary, NC · On-site
$57.25 - $73.25/hr
Epic Games is a leading interactive entertainment company that creates award-winning games and ... They are seeking a Lead UI Engineer who will be responsible for core UI features and supporting ...
Epic Games in Cary, North Carolina, is looking for a Senior Director of Product Management for the ... especially in game development, and have a passion for supporting the creator community.
Epic Games in Cary, North Carolina, is looking for a Senior Director of Product Management for the ... especially in game development, and have a passion for supporting the creator community.
Senior AI Engineer
Cary, NC · On-site
$96K - $132K/yr
... all supported platforms What we're looking for * Professional game development experience ... Interest in online games is a plus EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all ...
Senior AI Engineer
Cary, NC · On-site
$96K - $132K/yr
... all supported platforms What we're looking for * Professional game development experience ... Interest in online games is a plus EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all ...
Epic Games in Cary, North Carolina, is looking for a Senior Director of Product Management for the ... especially in game development, and have a passion for supporting the creator community.
Epic Games in Cary, North Carolina, is looking for a Senior Director of Product Management for the ... especially in game development, and have a passion for supporting the creator community.
Character Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Character Outsource Lead to help support several initiatives as part of our collaboration with Disney. In this role, you will work closely ...
Character Outsource Lead
Cary, NC · On-site
What You'll Do Epic Games is searching for an experienced Character Outsource Lead to help support several initiatives as part of our collaboration with Disney. In this role, you will work closely ...
Senior Platform Programmer
Cary, NC · On-site
Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it ... Propose and develop system changes needed to support reliability and work with game teams to ...
Senior Platform Programmer
Cary, NC · On-site
Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it ... Propose and develop system changes needed to support reliability and work with game teams to ...
Senior Counsel (Regulatory)
Cary, NC · On-site
$129K - $175K/yr
We're constantly innovating to raise the bar of engine and game development. LEGAL What We Do Epic ... Support advocacy and engagement with regulators and trade associations * Respond to global ...
Senior Counsel (Regulatory)
Cary, NC · On-site
$129K - $175K/yr
We're constantly innovating to raise the bar of engine and game development. LEGAL What We Do Epic ... Support advocacy and engagement with regulators and trade associations * Respond to global ...
Senior UI Programmer
Cary, NC · On-site
You will be responsible for core UI features and supporting collaborative development between ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior UI Programmer
Cary, NC · On-site
You will be responsible for core UI features and supporting collaborative development between ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Global Stock Plan Administrator
Cary, NC · On-site
$46 - $63.50/hr
Provide exceptional customer service to equity participants and cross-functional partners. Field ad ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Global Stock Plan Administrator
Cary, NC · On-site
$46 - $63.50/hr
Provide exceptional customer service to equity participants and cross-functional partners. Field ad ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...
Senior Environment Concept Artist
Cary, NC · On-site
$117K - $140K/yr
What You'll Do Epic Games is searching for an experienced Senior Environment Concept Artist to support and supervise environment concept content created by external partners as part of our ...
Senior Environment Concept Artist
Cary, NC · On-site
$117K - $140K/yr
What You'll Do Epic Games is searching for an experienced Senior Environment Concept Artist to support and supervise environment concept content created by external partners as part of our ...
Epic Games Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do epic games customer support jobs pay per hour?
As of Jul 12, 2026, the average hourly pay for epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Epic Games Customer Support position, and why are they important?
Excelling as an Epic Games Customer Support representative requires strong troubleshooting abilities, knowledge of gaming platforms, and experience with customer service best practices. Familiarity with customer relationship management (CRM) software, ticketing systems, and online communication tools is often necessary. Outstanding communication, patience, and a customer-focused mindset help employees resolve player issues effectively and build rapport. These skills and qualities are critical for ensuring high customer satisfaction and maintaining the reputation of Epic Games in a dynamic gaming environment.
Does Epic Games have a customer support?
Epic Games Customer Support provides assistance for issues related to their games and services, including account management, technical problems, and billing. Support is available through their online help center, live chat, and email, and representatives are trained to handle a variety of user concerns promptly.
How much does an Epic Games worker make?
The salary for an Epic Games customer support representative typically ranges from $40,000 to $60,000 annually, depending on experience and location. Support roles often require strong communication skills and familiarity with gaming platforms and tools.
What are typical daily tasks for someone working in Epic Games Customer Support?
As an Epic Games Customer Support representative, your daily tasks will include responding to player inquiries through chat, email, or phone, troubleshooting technical issues, and escalating complex cases to specialist teams as needed. You may also help with account management, process refunds, and collect player feedback to help improve products and services. Collaboration with other support agents and departments is common, ensuring that problems are resolved efficiently and processes are aligned. The role often requires staying up to date with game updates, company policies, and emerging common issues, making adaptability and a willingness to learn vital for success.
Can I work remotely for Epic?
Epic Games Customer Support roles can be remote, depending on the position and company policies. Candidates should review specific job listings for remote work options and requirements, which may include reliable internet access and remote communication skills.
What is an Epic Games Customer Support job?
An Epic Games Customer Support job involves assisting players with account issues, troubleshooting technical problems, and providing guidance on purchases and in-game features. Support agents communicate with customers via chat, email, or phone to ensure a smooth gaming experience. They also help with resolving disputes, reporting bugs, and ensuring compliance with Epic Games' policies. Strong problem-solving skills and knowledge of Epic Games' products are essential for success in this role.
How hard is it to get hired at Epic Games?
Getting hired as an Epic Games Customer Support representative typically requires relevant customer service experience, good communication skills, and familiarity with gaming or software products. The application process involves multiple interviews and assessments to evaluate technical knowledge and problem-solving abilities.
More about Epic Games Customer Support jobs
What cities are hiring for Epic Games Customer Support jobs? Cities with the most Epic Games Customer Support job openings:
What are the most commonly searched types of Epic Games Customer Support jobs? The most popular types of Epic Games Customer Support jobs are:
What states have the most Epic Games Customer Support jobs? States with the most job openings for Epic Games Customer Support jobs include:
What job categories do people searching Epic Games Customer Support jobs look for? The top searched job categories for Epic Games Customer Support jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Job description
WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
DESIGN
What We Do
Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.
What You'll Do
Epic Games is seeking an experienced Senior Game Designer to join our Music team, contributing across various aspects of music-based gameplay and interactive experiences. In this role, you will collaborate closely with multidisciplinary teams to shape and refine music systems, tune gameplay mechanics, craft engaging activities and social experiences, and ensure compelling and expressive player experiences.
In this role, you will
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
DESIGN
What We Do
Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.
What You'll Do
Epic Games is seeking an experienced Senior Game Designer to join our Music team, contributing across various aspects of music-based gameplay and interactive experiences. In this role, you will collaborate closely with multidisciplinary teams to shape and refine music systems, tune gameplay mechanics, craft engaging activities and social experiences, and ensure compelling and expressive player experiences.
In this role, you will
- Own the design and implementation of music-based gameplay features and systems, including using Jam Tracks, music interaction mechanics, and social music experiences, while fostering innovation
- Effectively communicate project vision to team members across all disciplines, collaborating closely with audio, engineering, art, UX, and product teams to ensure compelling player experiences and overall ecosystem health
- Set and maintain high-quality standards for music gameplay and social interaction design, actively participating in big-picture decisions to drive superior results
- Create clear, structured design documents and drive collaborative, iterative prototyping processes to rapidly explore and refine music systems, player interactions, and emergent gameplay opportunities
- Design and tune systems that support music gameplay, progression, discovery, and player expression, leveraging data and playtest feedback to react quickly to changing project needs and drive effective solutions
- Partner closely with audio and engineering teams to develop intuitive tools and mechanics that empower players to create, remix, and engage with music-driven experiences
- Minimum 5+ years of experience shipping multiple titles as a game designer, with expertise in systems design and multiplayer gameplay, ideally including music gameplay, rhythm mechanics, social experiences, and player expression features
- Passion for games and music experiences, with a broad understanding of player motivations and how music, creativity, and social interaction combine to create compelling gameplay
- Ability to react quickly to changing project needs and directions, along with strong problem-solving skills and a solution-oriented mindset
- Strong communication and collaboration skills, with experience working closely with audio, engineering, UX, art, and product teams to bring music-driven experiences from concept to release
- Experience with multiplayer cooperative games, systems design, analytics tools/languages/processes, and visual scripting is a plus
- Experience designing rhythm games, music gameplay systems, creator tools, or social sandbox experiences, along with familiarity with music production workflows or musical training
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
About Epic Games
Sourced by ZipRecruiter
Industry
Pc games
Company size
1,001 - 5,000 Employees
Headquarters location
Cary, NC, US
Year founded
1991