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Epic Games Customer Support Jobs in Michigan (NOW HIRING)

Aristocrat Leisure

Customer Service Manager

Lansing, MI · On-site

$100 - $125/hr

Direct and coordinate multi-channel customer support functions (phone, email, chat, social media ... Experience in gaming/betting industry and highly regulated markets (preferred). * Familiarity with ...

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Epic Games Customer Support information

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How much do epic games customer support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for epic games customer support in Michigan is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $10.48 and $23.03 per hour, depending on experience, location, and employer.

What is an Epic Games Customer Support?

An Epic Games Customer Support job involves assisting players with account issues, troubleshooting technical problems, and providing guidance on purchases and in-game features. Support agents communicate with customers via chat, email, or phone to ensure a smooth gaming experience. They also help with resolving disputes, reporting bugs, and ensuring compliance with Epic Games' policies. Strong problem-solving skills and knowledge of Epic Games' products are essential for success in this role.

What does an Epic Games Customer Support do?

As an Epic Games Customer Support representative, your daily tasks will include responding to player inquiries through chat, email, or phone, troubleshooting technical issues, and escalating complex cases to specialist teams as needed. You may also help with account management, process refunds, and collect player feedback to help improve products and services. Collaboration with other support agents and departments is common, ensuring that problems are resolved efficiently and processes are aligned. The role often requires staying up to date with game updates, company policies, and emerging common issues, making adaptability and a willingness to learn vital for success.

What are the key skills and qualifications needed to thrive in Epic Games Customer Support?

Excelling as an Epic Games Customer Support representative requires strong troubleshooting abilities, knowledge of gaming platforms, and experience with customer service best practices. Familiarity with customer relationship management (CRM) software, ticketing systems, and online communication tools is often necessary. Outstanding communication, patience, and a customer-focused mindset help employees resolve player issues effectively and build rapport. These skills and qualities are critical for ensuring high customer satisfaction and maintaining the reputation of Epic Games in a dynamic gaming environment.

What are the most commonly searched types of Epic Games Customer Support jobs in Michigan?

The most popular types of Epic Games Customer Support jobs in Michigan are:

What are popular job titles related to Epic Games Customer Support jobs in Michigan?

For Epic Games Customer Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Epic Games Customer Support jobs in Michigan look for?

The top searched job categories for Epic Games Customer Support jobs in Michigan are:

Epic Games Customer Support jobs near you
Infographic showing various Epic Games Customer Support job openings in Michigan as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,007 per year, or $20.2 per hour.

Epic Provisioning Analyst

OpTech LLC

Rochester Hills, MI • On-site

Full-time

Medical, Dental, Retirement

Posted 6 days ago

Job description

Rochester hills, Michigan
Other Area(s)
Contract
Title: Epic Provisioning Analyst
Location: Remote - Rochester hills, MI
Shift Hours • 8:00am-4:00pm
Schedule Notes • Prefers Candidate with: • Previous Epic experience • Good communication - able to well on teams
Job Summary
As a member of the Identity and Access Management (IAM) team, the Epic Provisioning Analyst serves as a key resource for managing Epic user accounts and access. Responsible for user provisioning, de-provisioning, security-related tasks, and access troubleshooting in accordance with Epic security policies and Identity and Access Management controls. Works closely with end users and business contacts to understand access requirements, ensure appropriate approvals and training are completed, and provide secure and timely access to Epic applications.
Key Responsibilities
  • Manage Epic user access, provisioning, de-provisioning, and access-related troubleshooting.
  • Create and maintain Epic accounts in accordance with established security policies and procedures.
  • Perform Epic provisioning and security-related activities.
  • Serve as a liaison between IAM, end users, and business contacts to understand access needs, requirements, and timelines.
  • Verify required Epic training and approvals are completed before granting user access.
  • Research, analyze, and resolve routine access and security issues with general direction from the supervisor.
  • Support security initiatives while maintaining compliance with Epic security policies and organizational procedures.
  • Stay current with changes to access management policies, procedures, and security requirements.
  • Collaborate with the IAM team to ensure access management processes remain secure, compliant, and aligned with established guidelines.
  • Identify opportunities to improve workflow efficiency, security, and access management processes.
  • Utilize Data Courier to support Epic-related activities.
  • Provide 24/7 on-call support as required.
  • Demonstrate strong customer service, teamwork, initiative, flexibility, and willingness to learn.
  • Maintain professionalism, respect diversity, and consistently demonstrate organizational customer service values.

Qualifications
Required
  • Associate degree or equivalent in a related field OR
  • Two (2) years of related work experience.
  • Minimum of 1 year of direct Epic work experience preferred.
  • Knowledge of user access management, provisioning, and de-provisioning processes.
  • Understanding of access and security procedures within an Epic environment.
  • Working knowledge of Data Courier.
  • Strong written and verbal communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to manage multiple tasks and priorities effectively.
  • Ability to work independently while contributing effectively to a team.
  • Strong problem-solving and analytical skills.
  • Ability to adapt to changing policies, procedures, and learning requirements.
  • Demonstrated teamwork, initiative, flexibility, and commitment to continuous learning.

Required Certification & Licensure
• Epic 'Security Coordinator Certification
Working Conditions
Position may be based in a hospital or ambulatory/mobile imaging setting. Exposure to radiation, high-voltage equipment, and infectious diseases is possible with appropriate safety precautions. Position may require assisting with patient transfers and moving equipment.
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!
By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.
OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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