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Home Based Epic Games Customer Support Jobs (NOW HIRING)

Epic Games

Senior Systems Designer, Progression

Cary, NC · On-site

$94K - $101K/yr

What You'll Do Epic Games is looking for a Senior Systems Designer, Progression to tackle high ... as supporting teams of all crafts to optimize their engagement * Collaborate with product ...

Epic Games

Senior QA Analyst

Cary, NC · On-site

... customers. What You'll Do Epic Games is looking for a full-time Senior QA Analyst on Fortnite Reload. The person in this role will work alongside the dev team to provide QA support for incoming game ...

Epic Games

Engine Programmer

Cary, NC · On-site

Build and maintain Fortnite's support across PC storefronts, operating systems, and architectures, including Epic Games Store and Microsoft Store builds and Windows on ARM * Collaborate with a ...

Epic Games

Principal Technical VFX Artist

Cary, NC · On-site

$117K - $140K/yr

Drive VFX systems and quality, design reusable, scalable solutions that support rapid iteration and ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Epic Games

Principal Environment Artist

Cary, NC · On-site

What You'll Do Epic Games is seeking a Principal Environment Artist to help define and elevate the ... support, and professional development * Evaluate emerging tools, technologies, and production ...

Epic Games

Product Management Director (Platform)

Cary, NC · On-site

$215K - $226K/yr

... support feature development, improve performance, and contribute to initiatives that deepen player ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Socket.dev

Senior Full Stack Engineer

Bellevue, WA · On-site

$162 - $238/hr

... support multiple clients and customers across the Epic ecosystem including games, apps, and ... Compensation varies based on a variety of factors, which include (but aren't limited to) things ...

New

Grover Gaming

Technical Customer Support

Raleigh, NC · On-site

Troubleshooting Windows & Linux-based devices. Must be working in tandem with team members, field ... At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

ACELERO, INC.

Home Based Visitor

Manhattan, NY · On-site

$50K - $57K/yr

.Home Based Visitor page is loaded## Home Based Visitorlocations: NY - New Yorktime type: Full ... Behavioral Support: Address challenging behaviors by identifying causes, implementing preventive ...

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All JobsHome Based Epic Games Customer Support Jobs

Home Based Epic Games Customer Support information

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$10

$23

$57

How much do home based epic games customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for home based epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by home based Epic Games Customer Support representatives, and how can they be managed?

Home-based Epic Games Customer Support representatives often encounter challenges such as managing high volumes of player inquiries, troubleshooting technical issues remotely, and maintaining effective communication without face-to-face interaction. To manage these challenges, it's important to stay organized with ticketing systems, actively participate in regular team meetings, and leverage available knowledge bases and support resources. Building strong time management skills and seeking feedback from peers and supervisors can also help maintain high-quality service and personal well-being in a remote environment.

What is the difference between Home Based Epic Games Customer Support vs Remote Video Game Support Specialist?

AspectHome Based Epic Games Customer SupportRemote Video Game Support Specialist
Required CredentialsHigh school diploma or equivalent; gaming knowledge beneficialHigh school diploma; gaming or technical knowledge preferred
Work EnvironmentHome-based, flexible hours, customer service settingHome-based, technical or customer support environment
Industry UsagePrimarily in gaming companies like Epic GamesVarious gaming companies and third-party support providers
Common Search/ComparisonYesYes

Both roles involve supporting gamers remotely from home, but Home Based Epic Games Customer Support specifically focuses on Epic Games products, while Remote Video Game Support Specialists may support multiple gaming brands. The credentials and work environment are similar, making them often compared by job seekers in the gaming support industry.

What is a home based Epic Games Customer Support?

Home Based Epic Games Customer Support jobs involve assisting players and users of Epic Games products, such as Fortnite or the Epic Games Store, from a remote location. These roles typically include answering customer inquiries, troubleshooting technical issues, resolving account problems, and providing information about games and services. Support representatives communicate with customers via email, chat, or phone, ensuring a positive gaming experience. Working from home provides flexibility, but also requires reliable internet, good communication skills, and a strong understanding of Epic Games’ products and policies.

What are the key skills and qualifications needed to thrive as a home based Epic Games Customer Support representative?

To excel as a Home Based Epic Games Customer Support representative, you need strong problem-solving skills, customer service experience, and familiarity with gaming platforms, often supported by a high school diploma or equivalent. Experience with customer support systems like Zendesk or Salesforce, as well as knowledge of Epic Games’ products, is highly valuable. Outstanding communication, patience, and the ability to work independently are key soft skills for building rapport and resolving gamer issues. These abilities ensure efficient, high-quality assistance that enhances player satisfaction and upholds the company's reputation.
More about Home Based Epic Games Customer Support jobs
What cities are hiring for Home Based Epic Games Customer Support jobs? Cities with the most Home Based Epic Games Customer Support job openings:
What are the most commonly searched types of Epic Games Customer Support jobs? The most popular types of Epic Games Customer Support jobs are:
What states have the most Home Based Epic Games Customer Support jobs? States with the most job openings for Home Based Epic Games Customer Support jobs include:
What job categories do people searching Home Based Epic Games Customer Support jobs look for? The top searched job categories for Home Based Epic Games Customer Support jobs are:
Home Based Epic Games Customer Support jobs near you
Infographic showing various Home Based Epic Games Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Senior Systems Designer, Progression

Epic Games

Cary, NC • On-site

$94K - $101K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
DESIGN
What We Do
Put your design skills to work at a cutting-edge company that challenges the norm. From character and level design to competitive gameplay and system design, help shape the future of interactive entertainment at Epic.
What You'll Do
Epic Games is looking for a Senior Systems Designer, Progression to tackle high-level engagement challenges across the Fortnite ecosystem. This includes innovating existing systems like Quests and Passes and creating entirely new structures to guide the player experience across the growing platform. Designers at Epic drive vision across cross-disciplinary development teams to engage players with goals that enrich their knowledge and tie in to broader forms of progression.
In this role, you will
  • Craft meaningful goals for players that build their exposure, experience, and mastery of new and existing game mechanics, all while immersing them in the world of Fortnite
  • Spearhead innovation in design for the engagement space, including systems, progression, and rewards, fulfilling key engagement metrics and supporting broad systematic framework needs
  • Communicate and represent a vision for the player's experience to multiple teams across the company, as well as supporting teams of all crafts to optimize their engagement
  • Collaborate with product management and marketing teams to ensure player satisfaction and overall game health while driving growth across the ecosystem and supporting key activations
  • Drive collaborative and iterative live design to prototype quickly, make changes live soon after, learn from them, and iterate
What we're looking for
  • 10+ years of experience shipping multiple titles as a game designer, working on engagement content or goal-based progression systems in live-service multiplayer environments
  • Demonstrated talent for empathizing with players and a deep understanding of player motivations, forms of play, and the effects of goal setting on play
  • Strong interest in BR and the Fortnite Ecosystem with an understanding of what makes them work
  • Able to react quickly to changing project needs and drive decisions, then own that vision
  • You're player-focused, passionate, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

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