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Home Based Epic Games Customer Support Jobs (NOW HIRING)

What You'll Do Epic Games is looking for a Gameplay Designer to help create compelling gameplay ... support the engagement, gameplay, and creative vision of the project * Document and create clear ...

Senior Systems Designer, Progression

Cary, NC · On-site

$94K - $101K/yr

What You'll Do Epic Games is looking for a Senior Systems Designer, Progression to tackle high ... as supporting teams of all crafts to optimize their engagement * Collaborate with product ...

What You'll Do Epic Games is looking for a Character Animation Director to join our Special ... Mentor and support other animators, fostering a culture of curiosity, experimentation, and craft ...

Own and support various tools and processes owned by the Rocket League Build Programming Team ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Principal Technical VFX Artist

Cary, NC · On-site

$117K - $140K/yr

Drive VFX systems and quality, design reusable, scalable solutions that support rapid iteration and ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Support users of our self-service data pipeline, helping them understand the data they are using ... Passion for the gaming industry EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all ...

$187 - $301/hr

What You'll Do Epic Games is looking for a Technical Game Director to lead a multi‑platform ... Create industry-leading mechanics and content systems that maximize cadence-based engagement and ...

... Epic Games a world-class leader in building the future of entertainment. What You'll Do Epic is ... support, and streamlined partner communication * Collaborate with Epic teams to identify, pitch ...

Senior Backend Engineer

Cary, NC · On-site

$162.16 - $237.84/hr

... support multiple clients and customers across the Epic ecosystem including games, apps, and ... Compensation varies based on a variety of factors, which include (but aren't limited to) things ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Company Description Epoch Games is a volunteer-based, all-online, global game development team. We ... The game is being developed using Epic Games' Unreal Engine 4 (UE4): For more information about the ...

$141 - $206/hr

... game development. COMMUNICATIONS What We Do The Epic Communications team advances the company ... support for our products and safety approaches * Partner with Epic's Trust and Safety team on ...

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

... their game. We're backed by top investors, trusted by leading clubs, and scaling fast - and we're ... US-based employees are eligible for unlimited PTO, as long as it does not exceed two consecutive ...

Home Based Visitor

New York, NY · On-site +1

$50K - $57K/yr

Behavioral Support: Address challenging behaviors by identifying causes, implementing preventive ... Possession of a Home-Based CDA credential OR an equivalent credential (e.g., an Associate's or ...

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Home Based Epic Games Customer Support information

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How much do home based epic games customer support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for home based epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a home based Epic Games Customer Support?

Home Based Epic Games Customer Support jobs involve assisting players and users of Epic Games products, such as Fortnite or the Epic Games Store, from a remote location. These roles typically include answering customer inquiries, troubleshooting technical issues, resolving account problems, and providing information about games and services. Support representatives communicate with customers via email, chat, or phone, ensuring a positive gaming experience. Working from home provides flexibility, but also requires reliable internet, good communication skills, and a strong understanding of Epic Games’ products and policies.

What are the key skills and qualifications needed to thrive as a home based Epic Games Customer Support representative?

To excel as a Home Based Epic Games Customer Support representative, you need strong problem-solving skills, customer service experience, and familiarity with gaming platforms, often supported by a high school diploma or equivalent. Experience with customer support systems like Zendesk or Salesforce, as well as knowledge of Epic Games’ products, is highly valuable. Outstanding communication, patience, and the ability to work independently are key soft skills for building rapport and resolving gamer issues. These abilities ensure efficient, high-quality assistance that enhances player satisfaction and upholds the company's reputation.

What are some common challenges faced by home based Epic Games Customer Support representatives, and how can they be managed?

Home-based Epic Games Customer Support representatives often encounter challenges such as managing high volumes of player inquiries, troubleshooting technical issues remotely, and maintaining effective communication without face-to-face interaction. To manage these challenges, it's important to stay organized with ticketing systems, actively participate in regular team meetings, and leverage available knowledge bases and support resources. Building strong time management skills and seeking feedback from peers and supervisors can also help maintain high-quality service and personal well-being in a remote environment.

What is the difference between Home Based Epic Games Customer Support vs Remote Video Game Support Specialist?

AspectHome Based Epic Games Customer SupportRemote Video Game Support Specialist
Required CredentialsHigh school diploma or equivalent; gaming knowledge beneficialHigh school diploma; gaming or technical knowledge preferred
Work EnvironmentHome-based, flexible hours, customer service settingHome-based, technical or customer support environment
Industry UsagePrimarily in gaming companies like Epic GamesVarious gaming companies and third-party support providers
Common Search/ComparisonYesYes

Both roles involve supporting gamers remotely from home, but Home Based Epic Games Customer Support specifically focuses on Epic Games products, while Remote Video Game Support Specialists may support multiple gaming brands. The credentials and work environment are similar, making them often compared by job seekers in the gaming support industry.

More about Home Based Epic Games Customer Support jobs

What cities are hiring for Home Based Epic Games Customer Support jobs?

Cities with the most Home Based Epic Games Customer Support job openings:

What are the most commonly searched types of Epic Games Customer Support jobs?

The most popular types of Epic Games Customer Support jobs are:

What states have the most Home Based Epic Games Customer Support jobs?

States with the most job openings for Home Based Epic Games Customer Support jobs include:

What job categories do people searching Home Based Epic Games Customer Support jobs look for?

The top searched job categories for Home Based Epic Games Customer Support jobs are:

Infographic showing various Home Based Epic Games Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

$116 - $155/hr

Other

Medical, Life

Posted 5 days ago


Key responsibilities

  • Support the day-to-day account management between Disney and Epic Games, ensuring alignment across shared objectives, timelines, and KPIs.

  • Help shape and evolve the commercial strategy for games and experiences, including business models, deal structures, monetization frameworks, and go-to-market planning.

  • Drive cross-functional coordination across product, legal, production, and marketing teams to facilitate contract drafting, deal negotiation, and ensure smooth execution of joint initiatives.


Job description

About the Role & Team

The Walt Disney Company is seeking a strategic, collaborative, and highly driven Manager of Games Partnerships to support key aspects of our groundbreaking partnership with Epic Games in the development of an expansive new Disney digital universe connected to Fortnite.

In this high-impact role, you will be an integral part of managing and growing Disney’s relationship with Epic Games, while supporting the vision for Disney’s new digital universe. You will partner closely with Epic Games, teams across the broader Disney Games & Digital Entertainment organization, and cross-functional stakeholders across product, legal, content and marketing to bring Disney brands to life in games for fans around the world.

This role is ideal for a communicative, relationship-driven, problem-solving professional who thrives at the intersection of games, IP, and partnerships, and can effectively contribute to multiple projects end-to-end in a fast-paced environment.

This position reports to the Director, Partnerships & Commercialization for Disney Games & Digital Entertainment.

This is a full-time role

What You Will Do
  • Support the day-to-day account management between Disney and Epic Games, ensuring alignment across the partnerships’ shared objectives, timelines, and KPIs, while overseeing the execution of priority projects and initiatives.

  • Help shape and evolve the commercial strategy for games and experiences, including business models, deal structures, monetization frameworks, and go-to-market planning.

  • Drive cross-functional coordination across Games & Digital Entertainment product, legal, production and marketing teams to anticipate business needs and facilitate contract drafting and deal negotiation, to ensure smooth execution of joint initiatives.

  • Oversee the implementation and application of processes across production, creative, marketing, and other internal Disney stakeholders to ensure collaboration and communication with Epic around business priorities.

  • Track and manage performance metrics across the Disney and Epic Games partnership, including revenue, strategic KPIs, and return on investment, and leverage learnings to propose recommendations to support core business needs and new initiatives.

  • Build strong partnerships across Epic Games, Disney Games & Digital Entertainment, and broader TWDC teams to support business development initiatives, unlock interdependencies and foster collaboration.

Required Qualifications
  • 5+ years of experience in business development or partnerships, with a strong track record in games, streaming, or entertainment industries.

  • Experience negotiating, structuring, and executing complex deals, including co-development, licensing, and commercial agreements in the gaming or entertainment space, preferred.

  • Excellent analytical and critical thinking skills, with the ability to translate qualitative and quantitative data into actionable goals.

  • Deep understanding of the games industry ecosystem, including live service operations, UGC, monetization models, and platform dynamics preferred.

  • Exceptional communication, presentation, and relationship-building skills, with ability to articulate complex strategic initiatives to partners and internal stakeholders in a thoughtful and persuasive manner.

  • Ability to thrive in a fast-paced, dynamic environment, while managing multiple high-priority initiatives with accelerated timelines through proactive problem solving and a goal-oriented strategic approach

  • Passion for Disney storytelling, innovation in digital entertainment, and building world-class interactive experiences.

Education
  • Bachelor’s degree or equivalent work experience, MBA preferred.

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#DXMedia

#Gamesjobs


The hiring range for this position in Glendale, CA is $115,500 to $154,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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