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Home Based Epic Games Customer Support Jobs (NOW HIRING)

Epic Games

Environment Outsource Lead

Cary, NC · On-site

What You'll Do Epic Games is searching for an experienced Environment Outsource Lead to help build ... As an Outsource Lead, you will support and supervise prop and architecture content provided by our ...

Epic Games

Animation Systems Programmer

Larkspur, CA · On-site

$167K - $245K/yr

What You'll Do Epic Games is looking for an experienced Animation Systems Programmer for our ... based, procedural, and/or IK animation systems * Experience with multi-threaded programming and ...

Epic Games

Senior Counsel (Regulatory)

Cary, NC · On-site

$129K - $175K/yr

We're constantly innovating to raise the bar of engine and game development. LEGAL What We Do Epic ... Support advocacy and engagement with regulators and trade associations * Respond to global ...

Epic Games

Senior Technical UI Designer

Cary, NC · On-site

... customer and user-focused experiences that are fresh and innovative, while problem solving by ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Epoch Games

Lead 3D Game Artist

Winston Salem, NC

Company Description Epoch Games is a volunteer-based, all-online, global game development team. We ... The game is being developed using Epic Games' Unreal Engine 4 (UE4): For more information about the ...

Pulse Games

Head of Customer Support

Atlanta, GA

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... Must be based in the United States We respect your privacy and will treat your data confidential as ...

Delegate CX

Home-Based Accounting Support Specialist It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number ...

HILLVIEW HEALTH CENTER

Home Based Services

$15 - $19/hr

Engage in regular activities (talking, games, etc.) * Record daily care notes * Make note of any ... support agencies. * Meet general health requirements set forth by the policies of this company ...

Socket.dev

$145 - $266.17/hr

... games we make, the technology we develop, and business decisions that drive Epic. What You'll Do ... Support users of our self-service data pipeline, helping them understand the data they are using ...

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Home Based Epic Games Customer Support information

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How much do home based epic games customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for home based epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by home based Epic Games Customer Support representatives, and how can they be managed?

Home-based Epic Games Customer Support representatives often encounter challenges such as managing high volumes of player inquiries, troubleshooting technical issues remotely, and maintaining effective communication without face-to-face interaction. To manage these challenges, it's important to stay organized with ticketing systems, actively participate in regular team meetings, and leverage available knowledge bases and support resources. Building strong time management skills and seeking feedback from peers and supervisors can also help maintain high-quality service and personal well-being in a remote environment.

What is the difference between Home Based Epic Games Customer Support vs Remote Video Game Support Specialist?

AspectHome Based Epic Games Customer SupportRemote Video Game Support Specialist
Required CredentialsHigh school diploma or equivalent; gaming knowledge beneficialHigh school diploma; gaming or technical knowledge preferred
Work EnvironmentHome-based, flexible hours, customer service settingHome-based, technical or customer support environment
Industry UsagePrimarily in gaming companies like Epic GamesVarious gaming companies and third-party support providers
Common Search/ComparisonYesYes

Both roles involve supporting gamers remotely from home, but Home Based Epic Games Customer Support specifically focuses on Epic Games products, while Remote Video Game Support Specialists may support multiple gaming brands. The credentials and work environment are similar, making them often compared by job seekers in the gaming support industry.

What is a home based Epic Games Customer Support?

Home Based Epic Games Customer Support jobs involve assisting players and users of Epic Games products, such as Fortnite or the Epic Games Store, from a remote location. These roles typically include answering customer inquiries, troubleshooting technical issues, resolving account problems, and providing information about games and services. Support representatives communicate with customers via email, chat, or phone, ensuring a positive gaming experience. Working from home provides flexibility, but also requires reliable internet, good communication skills, and a strong understanding of Epic Games’ products and policies.

What are the key skills and qualifications needed to thrive as a home based Epic Games Customer Support representative?

To excel as a Home Based Epic Games Customer Support representative, you need strong problem-solving skills, customer service experience, and familiarity with gaming platforms, often supported by a high school diploma or equivalent. Experience with customer support systems like Zendesk or Salesforce, as well as knowledge of Epic Games’ products, is highly valuable. Outstanding communication, patience, and the ability to work independently are key soft skills for building rapport and resolving gamer issues. These abilities ensure efficient, high-quality assistance that enhances player satisfaction and upholds the company's reputation.
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Cities with the most Home Based Epic Games Customer Support job openings:

What are the most commonly searched types of Epic Games Customer Support jobs?

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What states have the most Home Based Epic Games Customer Support jobs?

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Home Based Epic Games Customer Support jobs near you
Infographic showing various Home Based Epic Games Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Principal Software Engineer, Media Services

Epic Games

Cary, NC • On-site

$125K - $167K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
ENGINEERING - UNREAL ENGINE
What We Do
Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.
What You'll Do
As a Principal Software Programmer of the Media Services team, you'll provide technical leadership for the platform powering real-time voice communication across Fortnite and the Epic Games ecosystem at massive scale. You'll help set the technical direction for Epic's WebRTC-based products and implement features from design through final delivery.
In this role, you will
  • Work on the WebRTC integration across different Epic Games teams, design and hands-on implementation of new features
  • Architect, develop, and continuously improve our WebRTC client and server stack across platforms
  • Investigate and evaluate new technologies to drive innovation in real-time communication services
  • Drive timelines, resolve technical blockers, and deliver with a high degree of autonomy
What we're looking for
  • Highly proficient in C++, with a strong command of performance-critical systems
  • Deep understanding of WebRTC signalling concepts, protocols, and architecture
  • Proven experience in debugging and optimizing WebRTC stacks at scale
  • Experience designing and maintaining C APIs for broad platform distribution
  • Familiarity with build systems like GN and Ninja
  • Demonstrated ability to independently own and deliver complex, long-horizon engineering projects
  • Strong communication with a track record of cross-team alignment and technical decision-making
  • Leadership experience is a plus
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

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