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Epic Games Customer Support Jobs (NOW HIRING)

Epic Games

Lead Environment Concept Artist

Cary, NC · On-site

$117K - $135K/yr

What You'll Do Epic Games is searching for an experienced Lead Environment Concept Artist to support and supervise environment concept content created by external partners as part of our ...

Epic Games

Principal VFX Artist

Cary, NC · On-site

What You'll Do Epic is looking for a Principal FX Artist to join Rocket League, a live-service game ... Drive VFX systems and quality, design reusable, scalable solutions that support rapid iteration and ...

Epic Games

Director, Education & Training

Cary, NC · On-site

Accelerate adoption in target markets via institutional partnerships and curriculum support ... A passion for game development and Epic's primary industries * Experience leading high-performing ...

Epic Games

Lead UI Engineer

Cary, NC · On-site

$96K - $128K/yr

In this role, you will be responsible for core UI features and for supporting collaborative ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Epic Games

Senior Technical Artist

Cary, NC · On-site

$117K - $140K/yr

... solutions that support Fortnite's visual style across many platforms. In this role, you will ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Epic Games

Senior Concept Artist

Cary, NC · On-site

$117K - $140K/yr

Support live service content cadence; you'll be comfortable working at speed without sacrificing ... ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been ...

Epic Games

Partnerships Director - Talent

Cary, NC · On-site

... Epic Games a world-class leader in building the future of entertainment. What You'll Do Epic is ... support, and streamlined partner communication * Collaborate with Epic teams to identify, pitch ...

Mattel

Mobile Games Release Specialist

El Segundo, CA · On-site

$17.25 - $23/hr

... supporting launches across major mobile storefronts. * Experience managing submissions with Apple's App Store Connect and Google Play Console; Epic Games Store; Age Ratings Boards experience is a ...

Mattel

Mobile Games Release Specialist

El Segundo, CA

$17.25 - $23/hr

... supporting launches across major mobile storefronts. * Experience managing submissions with Apple's App Store Connect and Google Play Console; Epic Games Store; Age Ratings Boards experience is a ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

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Epic Games Customer Support information

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How much do epic games customer support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Epic Games Customer Support position, and why are they important?

Excelling as an Epic Games Customer Support representative requires strong troubleshooting abilities, knowledge of gaming platforms, and experience with customer service best practices. Familiarity with customer relationship management (CRM) software, ticketing systems, and online communication tools is often necessary. Outstanding communication, patience, and a customer-focused mindset help employees resolve player issues effectively and build rapport. These skills and qualities are critical for ensuring high customer satisfaction and maintaining the reputation of Epic Games in a dynamic gaming environment.

Does Epic Games have a customer support?

Epic Games Customer Support provides assistance for issues related to their games and services, including account management, technical problems, and billing. Support is available through their online help center, live chat, and email, and representatives are trained to handle a variety of user concerns promptly.

How much does an Epic Games worker make?

The salary for an Epic Games customer support representative typically ranges from $40,000 to $60,000 annually, depending on experience and location. Support roles often require strong communication skills and familiarity with gaming platforms and tools.

What are typical daily tasks for someone working in Epic Games Customer Support?

As an Epic Games Customer Support representative, your daily tasks will include responding to player inquiries through chat, email, or phone, troubleshooting technical issues, and escalating complex cases to specialist teams as needed. You may also help with account management, process refunds, and collect player feedback to help improve products and services. Collaboration with other support agents and departments is common, ensuring that problems are resolved efficiently and processes are aligned. The role often requires staying up to date with game updates, company policies, and emerging common issues, making adaptability and a willingness to learn vital for success.

Can I work remotely for Epic?

Epic Games Customer Support roles can be remote, depending on the position and company policies. Candidates should review specific job listings for remote work options and requirements, which may include reliable internet access and remote communication skills.

What is an Epic Games Customer Support job?

An Epic Games Customer Support job involves assisting players with account issues, troubleshooting technical problems, and providing guidance on purchases and in-game features. Support agents communicate with customers via chat, email, or phone to ensure a smooth gaming experience. They also help with resolving disputes, reporting bugs, and ensuring compliance with Epic Games' policies. Strong problem-solving skills and knowledge of Epic Games' products are essential for success in this role.

How hard is it to get hired at Epic Games?

Getting hired as an Epic Games Customer Support representative typically requires relevant customer service experience, good communication skills, and familiarity with gaming or software products. The application process involves multiple interviews and assessments to evaluate technical knowledge and problem-solving abilities.
More about Epic Games Customer Support jobs
What cities are hiring for Epic Games Customer Support jobs? Cities with the most Epic Games Customer Support job openings:
What are the most commonly searched types of Epic Games Customer Support jobs? The most popular types of Epic Games Customer Support jobs are:
What states have the most Epic Games Customer Support jobs? States with the most job openings for Epic Games Customer Support jobs include:
What job categories do people searching Epic Games Customer Support jobs look for? The top searched job categories for Epic Games Customer Support jobs are:
Epic Games Customer Support jobs near you
Infographic showing various Epic Games Customer Support job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Lead Environment Concept Artist

Lead Environment Concept Artist

Epic Games

Cary, NC • On-site

$117K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
ART
What We Do
Push your artistic talent to the limit on a team of world-class environment, character and concept artists who strive to innovate and inspire.
What You'll Do
Epic Games is searching for an experienced Lead Environment Concept Artist to support and supervise environment concept content created by external partners as part of our collaboration with Disney. Reporting to the project Art Director and working closely with the Outsource Manager and Environment Art Leads, you will help drive the visual quality, consistency, and world-building direction of environment concept art across the project.
This role requires a highly skilled environment concept artist with strong leadership instincts, exceptional communication skills, and experience working within AAA game production pipelines. You will collaborate with both internal and external teams to ensure concept work aligns with the project's artistic vision, gameplay needs, and production requirements while helping establish a clear quality bar for outsourced environment art.
In this role, you will
  • Partner closely with the Art Director, Environment Art Leads, Outsource Managers, and internal art teams to support external environment concept vendors
  • Communicate the project's visual direction and world-building goals to outsource partners while ensuring all submitted work meets Epic and Disney quality standards
  • Create and oversee high-quality environment concept designs that support the visual identity and storytelling needs of the project
  • Develop mood boards, paint-overs, visual target references, callouts, and production documentation to guide external teams
  • Help define environment pipelines, workflows, and quality benchmarks for outsourced concept art production
  • Review outsource submissions and provide clear, actionable artistic feedback to ensure consistency in style, tone, composition, and functionality
  • Collaborate closely with environment art, level design, lighting, VFX, and gameplay teams to ensure concepts support downstream production requirements
  • Identify risks, communication gaps, or quality concerns early and escalate appropriately to leadership when needed
  • Lead, mentor, and provide artistic direction for a small team of environment concept artists
What we're looking for
  • Exceptional portfolio demonstrating strong environment concept art skills, visual storytelling, composition, color theory, lighting, and world-building
  • Deep understanding of environmental design principles, including architecture, atmosphere, scale, shape language, and gameplay readability
  • Experience working as a Senior or Lead Environment Concept Artist on at least one shipped AAA title
  • Strong ability to communicate visual direction and collaborate effectively with both internal developers and external outsourcing partners
  • Experience creating production-ready concept packages, including callouts, orthographic designs, paint-overs, and reference sheets
  • Understanding of downstream game development workflows and how concept art supports environment art, lighting, level design, and VFX production
  • Excellent organizational, communication, and feedback skills with the ability to manage multiple priorities in a fast-paced production environment
  • Proven ability to maintain high artistic standards while balancing production realities and schedules
  • Experience working with stylized and/or highly immersive world-building aesthetics is a strong plus
  • Bonus: Fluency in an additional language such as Chinese, Spanish, German, Italian, or Russian
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

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