Epic Games Customer Support Jobs (NOW HIRING)

At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.

Driving the plug-in power behind Unreal Engine 5. We bridge connections for licensees and our own internal game teams to online services. This allows games like Fortnite to utilize a combination of platform online services as well as Epic's own online services to build cross-platform online features. Login, parties, voice chat, matchmaking, purchasing, cloud storage, and analytics are just a few examples of online features that our Online Game Services team helps games utilize.

Fullstack Engineers on the Identity team impact a diverse set of account initiatives from end to end. These include internal apps like Epic Games Store sign-in and account management to game client account experiences like Fortnite, Rocket League, and Fall Guys.

We are creating a universal platform and account experience that allows players and developers to benefit from not having to implement and manage account services themselves and empowers users to connect accounts across ecosystems and gaming platforms and have more fun with friends and family on any device.

Identity Fullstack Engineers build and support login, sign up, session management, safety and privacy controls, developer integrations, and family management features. Identity team members are a core team that play a critical role in current projects and future objectives as Epic strives to create user first open experience for the metaverse.

As an engineer at Epic, you'll leverage deep full-stack understanding to solve complex technical challenges with novel solutions. You will collaborate with an experienced team at the forefront of the games industry, in order to provide exceptional user experiences.

• Get things done: Epic empowers engineers to assess a challenge, craft a solution, and implement it
• Work with distributed systems to handle large scale challenges (we use Java, Scala), as well as work with public cloud infrastructure to facilitate a fast moving ecosystem (we use AWS)
• Own the entire lifecycle of services and web applications, including live operations and deployment
• Design, create, deploy, and operate user flows for sign-in, sign-up, and account management
• Work together with both upstream and downstream service owners, producers and other cloud, infrastructure and embedded DevOps engineers to ship solutions
• Craft solutions using modern SQL and nonrelational databases (we use Mongodb, Dynamo and Redis)
• Connect front end user flows with backend services in efficient and reusable patterns to support multiple clients and customers across the Epic ecosystem including games, apps, and services

• 4+ years experience crafting secure, scalable, and highly available web applications and services
• Experience programming back-end web services in Java or similar language
• Experience programming front-end applications with modern frameworks such as React, Vue, Angular, etc. (React is common at Epic Games)
• Experience with cloud technologies (we use AWS)
• Demonstrated understanding of relational and NoSQL databases

• Our intent is to cover all things that are medically necessary and improve the quality of life.
• We pay 100% of the premiums for both you and your dependents.
• Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match.
• We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.
• Throughout the year we celebrate our employees with events and company-wide paid breaks.
• We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren't limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic's generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

Washington Base Pay Range $162,161—$237,835 USD

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.