Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Senior Brand Manager, North America
Los Angeles, CA · On-site
$166 - $215/hr
... to support long-term in-house marketing capabilities.Platform & InsightsBuild and manage strategic relationships with PlayStation, Xbox, Steam, and Epic Games Store teams.Coordinate platform ...
New
Senior Brand Manager, North America
Los Angeles, CA · On-site
$166 - $215/hr
... to support long-term in-house marketing capabilities.Platform & InsightsBuild and manage strategic relationships with PlayStation, Xbox, Steam, and Epic Games Store teams.Coordinate platform ...
New
$151 - $236/hr
What You'll Do As Litigation Counsel at Epic Games, you will provide legal support globally to a dynamic, fast-paced video game and software development company. This includes managing all aspects of ...
New
$151 - $236/hr
What You'll Do As Litigation Counsel at Epic Games, you will provide legal support globally to a dynamic, fast-paced video game and software development company. This includes managing all aspects of ...
New
Aviation Customer Support Specialist
Bend, OR · On-site
WHO WE ARE Epic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single ... WHAT YOU'LL DO As a member of Epic Customer Support, the Customer Support Representative will act ...
Quick apply
Aviation Customer Support Specialist
Bend, OR · On-site
WHO WE ARE Epic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single ... WHAT YOU'LL DO As a member of Epic Customer Support, the Customer Support Representative will act ...
Technical Customer Support
Raleigh, NC · On-site
As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...
Technical Customer Support
Raleigh, NC · On-site
As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...
Customer Support Agent
Jersey City, NJ · On-site
$19.50 - $26/hr
Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...
Customer Support Agent
Jersey City, NJ · On-site
$19.50 - $26/hr
Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Manhattan, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Manhattan, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Epic Games Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do epic games customer support jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for epic games customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in Epic Games Customer Support?
Excelling as an Epic Games Customer Support representative requires strong troubleshooting abilities, knowledge of gaming platforms, and experience with customer service best practices. Familiarity with customer relationship management (CRM) software, ticketing systems, and online communication tools is often necessary. Outstanding communication, patience, and a customer-focused mindset help employees resolve player issues effectively and build rapport. These skills and qualities are critical for ensuring high customer satisfaction and maintaining the reputation of Epic Games in a dynamic gaming environment.
What does an Epic Games Customer Support do?
As an Epic Games Customer Support representative, your daily tasks will include responding to player inquiries through chat, email, or phone, troubleshooting technical issues, and escalating complex cases to specialist teams as needed. You may also help with account management, process refunds, and collect player feedback to help improve products and services. Collaboration with other support agents and departments is common, ensuring that problems are resolved efficiently and processes are aligned. The role often requires staying up to date with game updates, company policies, and emerging common issues, making adaptability and a willingness to learn vital for success.
What is an Epic Games Customer Support?
An Epic Games Customer Support job involves assisting players with account issues, troubleshooting technical problems, and providing guidance on purchases and in-game features. Support agents communicate with customers via chat, email, or phone to ensure a smooth gaming experience. They also help with resolving disputes, reporting bugs, and ensuring compliance with Epic Games' policies. Strong problem-solving skills and knowledge of Epic Games' products are essential for success in this role.
More about Epic Games Customer Support jobs
What cities are hiring for Epic Games Customer Support jobs? Cities with the most Epic Games Customer Support job openings:
What are the most commonly searched types of Epic Games Customer Support jobs? The most popular types of Epic Games Customer Support jobs are:
What states have the most Epic Games Customer Support jobs? States with the most job openings for Epic Games Customer Support jobs include:
What job categories do people searching Epic Games Customer Support jobs look for? The top searched job categories for Epic Games Customer Support jobs are:
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Re-posted 15 days ago
Job description
Head Of Customer Support
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head Of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States