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Entrylevel Help Desk Analyst Jobs in Michigan (NOW HIRING)

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company, and they are seeking a Service Desk Analyst to assist County users with software application support. The role involves troubleshooting ...

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

Help Desk Support

Southfield, MI · On-site

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

New

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Help Desk Representative

Detroit, MI · On-site

$16 - $20.50/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

New

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies toidentifyand resolve ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

  • Dental

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Service Desk - IT Healthcare (Days)

Troy, MI · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer service, clinical knowledge ...

Showing results 21-40

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Michigan?

For Entrylevel Help Desk Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Michigan look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Michigan are:

What cities in Michigan are hiring for Entrylevel Help Desk Analyst jobs?

Cities in Michigan with the most Entrylevel Help Desk Analyst job openings:

Service Desk Analyst

Infojini Inc

Pontiac, MI • On-site

$20.25 - $27.75/hr

Full-time

Re-posted yesterday


Job description

Job Summary:
Infojini Inc is an Information Technology and Services company, and they are seeking a Service Desk Analyst to assist County users with software application support. The role involves troubleshooting incidents, participating in software modifications, and acting as a liaison between customer departments and IT staff.
Responsibilities:
• Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
• Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors.
• Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
• Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
• Initiates Information Technology determined process re-engineering methods in operating departments.
• Utilizes current county-wide and/or department specific software to complete assignments. Must have good organization and analytical skills and be an excellent communicator both written and verbally.
Qualifications:
Required:
• Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
• Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors.
• Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
• Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
• Initiates Information Technology determined process re-engineering methods in operating departments.
• Utilizes current county-wide and/or department specific software to complete assignments.
• Must have good organization and analytical skills.
• Be an excellent communicator both written and verbally.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006