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Entrylevel Help Desk Analyst Jobs in Detroit, MI

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$20.25 - $27.75/hr

Basic Purpose Positions in the Help Desk Analyst classification are responsible for monitoring events and resolving incidents and problems with enterprise information systems, infrastructure ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Technical Skills: * Basic knowledge of Windows and macOS ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer service, Service desk Top Skills Details Help desk support,Help desk,Troubleshooting,Windows 10,Active ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer service, Service desk Top Skills Details Help desk support,Help desk,Troubleshooting,Windows 10,Active ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Technical Skills: * Basic knowledge of Windows and macOS ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

They are seeking a Service Desk Analyst for a 12+ month contract position, primarily working with Microsoft Office Suite and Adobe Acrobat. Qualifications : Required : • Experience with Microsoft ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company seeking a Service Desk Analyst. The role involves providing application support, troubleshooting incidents, and liaising between ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for ... analysis to determine short and long term solutions. Participates in the implementation ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company, and they are seeking a Service Desk Analyst to assist County users with software application support. The role involves troubleshooting ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Detroit, MI

Entrylevel Help Desk Analyst information

See Detroit, MI salary details

$14

$23

$35

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entrylevel help desk analyst in Detroit, MI is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.63 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Detroit, MI?

For Entrylevel Help Desk Analyst jobs in Detroit, MI, the most frequently searched job titles are:

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Cities near Detroit, MI with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst I

Wayne State University

Detroit, MI • On-site

$20.25 - $27.75/hr

Full-time

Posted 17 days ago

Wayne State University rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

289th of 618 rated colleges and universities

Job description

Basic Purpose 
 
Positions in the Help Desk Analyst classification are responsible for monitoring events and resolving incidents and problems with enterprise information systems, infrastructure, products, and services and end user device diagnostics and repair. This requires the incumbent to be fully knowledgeable with the tools and technologies used to provide optimal solutions in meeting customer needs. The focus of the work is to identify, and resolve or escalate technical issues in a timely and accurate manner. Incumbents provide direct support and communication to customers (faculty, students, staff, alumni, guests, and technical support personnel) to assure that requests for support are captured and resolved with appropriate follow-up customer communication and solution documentation developed.
 
 
Essential Functions
 
Monitor events, reported incidents, and service requests related to IT systems, infrastructure, and services. 
 
Serve as the liaison between customers and C&IT departments assuring requests for service and reported incidents are appropriately captured, resolved, and triaged, 
including follow-up notification to the customer. 
 
Provide resolution to issues as appropriate for support personnel and develop technical documentation and knowledge base information that enhances support or customer self-help resolution capabilities for recurring situations.  
 
Keep abreast of emerging technologies in computing systems and changes to the WSU enterprise systems, services, infrastructure, and processes.  
 
Recognize, identify, isolate, resolve, and document problems with information system products and services. 
 
Diagnose, troubleshoot, configure and repair customer desktop/tablet/mobile device issues. 
 
Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, sales and technology assistance for walk-in customers, develop and/or distribute reports, monitor activities, respond to alarms and events, mount and rotate tapes, operate devices such as printers and folder/sealer, etc.).   
 
Assist in the development and implementation of new approaches, methods, procedures and enhancements to improve Help Desk performance and achieve optimal customer service standards. 
 
Participate in Help Desk outreach activities. 
 
 
Comments (Level Descriptions)
 
The Help Desk Analyst job family has four levels: 
 
Help Desk Analyst I 
This is the proficiency level for incumbents with responsibility for providing routine tier-one support, triage and resolution via voice and data communications or walk-in services.  Incumbents may have the responsibility for providing simple and unique technical troubleshooting and repair assistance for end users of supported technologies, services, (i.e. networking, OS, browsers, applications, and offered services) and devices.   Incumbents will be required to document events, incidents, problems, requests, and resolutions.  Issues that are not resolvable by tier-one personnel must be effectively escalated for resolution including ticketing processes via the Information Technology Service Management (ITSM) system following the general guidelines of Information Technology Infrastructure Library (ITIL) and WSU procedures.  The incumbent will be responsible for performing routine operational duties and processes of the Help Desk as assigned. 
 
 
Help Desk Analyst II 
This is the career level for incumbents with responsibility for providing advanced tier-one support and resolution.  Incumbents may have the responsibility for providing advanced technical troubleshooting and repair assistance to end users as well as providing data to support Help Desk staff coaching opportunities, review knowledgebase articles to update the knowledgebase and to recommend discarding of obsolete information.  Incumbents will be required to document issues using an ITSM system and assist Help Desk Analyst I employees resolve technically advanced issues related to networking technologies, enterprise system application, client operating systems, internet browsers, event monitoring systems, and non-routine operational duties. 
 
 
Help Desk Analyst - Senior 
This is the specialist level position and is assigned to perform the more complex and sensitive duties in the classification.  Incumbents in this position may have the responsibility for:  creating Major Incident Notifications toresolve service interruptions and assign tickets to advanced-tier IT resources; alerting Help Desk management and staff resources to provide rapid responses to incidents, problems, requests and outages; identifying and resolving unique desktop, tablet, and mobile device issues;  communicating issue resolutions and major incidents to departmental staff to close out events; collaborating with Help Desk management to identify soft skills improvement opportunities for lower classified staff; sharing ideas and insights with Help Desk staff to increase skill levels and to reinforce team dynamics; identify knowledge gaps to contribute to Knowledge Base (KB), training, and online content; monitor tickets and customer service resolutions to ensure that Customer Satisfaction ratings do not fall below the C&IT standard of 95%.  Incumbents should be subject matter experts and primary support for an independent or multiple enterprise class systems and end user device issues. 
 
 
Help Desk Analyst - Lead 
This is the leadership level for incumbents who are responsible for coordinating Help Desk operations and providing  work direction to  two or more career level Help Desk Analysts.  Incumbents develop and evaluate Help Desk problem determination and resolution techniques; uphold university policy guidelines and recommend improvements to guidelines to ensure the highest quality of service and availability for supported systems; participate on projects and cross departmental teams to represent the best interest of customer service and the Help Desk; work closely with IT technical staff, management, and vendors to evaluate ticket resolution efficiency and effectiveness and plan for future expansions or enhancements in process, resolution documentation, and tier-one/advanced-tier relationships.  Alternatively, a Lead level incumbent may be the subject matter expert for tier-N support and resolution for an independent or multiple enterprise class systems and complex end user device issues.  

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