Entry Level Salesforce Help Desk Jobs in Raleigh, NC

Posting Details
Position Information
Position/Classification Title
Student Residence Hall Manager (R&B Included)
Working Title
Area Coordinator
Position Number
717213
FLSA
Exempt
Appointment Type
Tenure Track
No
FTE
1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range
The salary is competitive and will be determined based on the candidate's educational background, relevant experience, qualifications, and demonstrated expertise.
EEO-1 Category
Professionals
SOC Code
39-9041 - Residential Advisors
Position Overview
Be an Eagle - Where Purpose Takes Flight!
Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.
Employee Benefits
Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NC State - Health Benefits
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Primary Function of Organizational Unit
The primary purpose of Residential Life is to provide approximately 3,000 residential students with living accommodations which are clean, attractive, well maintained, safe and comfortable at a reasonable price. In addition, the unit provides a learning environment which supports the educational/academic goals of the University. The department employs approximately 77 full-time staff (Central Office, Residence Halls, Housekeeping, Security, Facilities Maintenance Technicians) and over 75 student staff (resident Assistants and Work-Study Desk Assistant). The Department is responsible for contracts for room, repairs and maintenance, student payroll/employment, building renovations, budget and purchasing, housekeeping, discipline and educational leadership programs. Residential Life works to create an inclusive on-campus housing environment that promotes learning, citizenship, involvement, and leadership. The Residential Life program is built on a student learning philosophy that values inclusiveness, discovery, benchmarking, community, communication, and celebration.
Primary Purpose of Position
The Area Coordinator (AC) is a full-time, master's level professional staff member. The AC assists in the development and administration of a residential program that houses approximately 3,000+ students. Compensation includes a competitive salary and state benefits package, as well as a furnished on-campus apartment, and access to professional development opportunities when available. The AC is primarily responsible for fostering student development and leadership in their assigned area.
The AC reports to the Associate Director and may represent the Department on various committees and task forces. The AC is expected to maintain a flexible schedule, including some evenings, weekends, and holidays. Contingent upon annual renewal of the position contract, the Area Coordinator is typically a 3-year, entry level position.
Required Knowledge, Skills, and Abilities
Abilities: Ability to pay close attention to detail; Ability to meet deadlines; Ability to prioritize tasks and projects; Ability to remain calm during difficult situations; Ability to maintain confidentiality; Ability to maintain good professionalism and ethical behavior; Ability to work both independently and as part of a team; Ability to take direction; Ability to navigate the campus and access various residential facilities
Skills: Exceptional written and verbal communication skills; Strong interpersonal and organizational skills; Strong public speaking skills; Demonstration of strong customer service skills
Technology Skills: Proficiency with Microsoft Word, Microsoft Excel, Qualtrics, PowerPoint, Google E-Mail and Google Docs, THD and Banner. Sound knowledge in student development theory and best practices in student affairs and higher education. Perform duties of the position with or without accommodation
Minimum Education/Experience
Minimum Qualifications:

• Bachelors degree or equivalent plus 2-4 years' of related experience

Preferred Qualifications:

• Master's Degree in Higher Education Administration, Student Affairs, Counseling, or a related field
• Minimum of 1 year post masters live-in residence life experience
• Experience supervising student staff
• Experience with recruitment and selection of student staff members
• Experience advising student organizations
• Experience serving in an on-call duty rotation
• Experience with crisis and emergency management
• Strong proficiency in Microsoft Office and RMS-Mercury/StarRez
• Strong verbal and written communication skills
• Strong problem solving, management, and supervisory skills

Licenses or Certification required by Statute or Regulation
None
Pre-Employment Requirement
Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer
Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University's internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.
Work Location
Fully On-site (dedicated office at Duty Station)
Primary Responsibilities and Duties
Function
Facility Management
Describe the specific tasks and responsibilities related to the function.
The Area Coordinator is responsible for ensuring the issues in their respective halls are reported and address by the proper team. Specific responsibilities include:

• Manage the day-to-day operations of a residential community consisting of approximately 900-1000 students
• Develop a safe, secure, comfortable environment conducive to academic excellence and student development and personal growth
• Conduct frequent building walkthroughs and make recommendations on facility issues
• Maintain open communication with hall support staff (Housekeeping, Facilities, etc.)
• Assist in emergency situations as needed

Function
Supervision
Describe the specific tasks and responsibilities related to the function.
The Area Coordinator is responsible for providing leadership, supervision, and development for the Resident Advisor, Desk Attendants, and Graduate Hall Coordinators in their respective area. Specific responsibilities include but are not limited to:

• Directly supervise, train, and evaluate Graduate Hall Coordinators, Head Resident Advisors, Resident Advisors, and Desk Attendants
• Coordinate weekly staff meetings and biweekly 1:1 meetings with student staff members
• Provide formal and informal feedback pertaining to performance
• Provide RA staff and student leaders with professional development opportunities
• Monitor and maintain in hall duty schedule

Function
Community Development
Describe the specific tasks and responsibilities related to the function.
The Area Coordinator is responsible for creating and inclusive, positive, safe, and healthy living environment that promotes an academic, personal, and professional growth. Specific responsibilities include:

• Oversee and monitor the implementation of Departmental programming model for respective buildings
• Develop academic and holistic programs that foster a positive community focused on personal understanding of self and appreciation for others
• Provide guidance in the development of programming, bulletin boards, and other community development practices that have a positive impact within the community
• Assess and evaluate programmatic outcomes
• Attend building and area wide programs
• Maintain a high level of visibility amongst staff and residents by developing and maintaining office hours that meet the needs of student and administrative needs
• Provide programs and other proactive educational interventions to minimize behavioral issues
• Develop positive social traditions for students living in assigned area
• Provide educational programming and initiatives for students pertaining to the policies, procedures, and individual responsibilities of living in a community
• Develop weekend programmatic initiatives that align with the department and University's strategic plan and departmental goals
• Clearly communicate and enforce departmental and university policies to staff and students

Function
Administrative
Describe the specific tasks and responsibilities related to the function.
The Area Coordinator is responsible for ensuring proper implementation and documentation in their assigned area. Specific responsibilities include:

• Distribute information to students and staff members in a timely manner
• Conduct monthly Health & Safety inspections
• Coordinate occupancy management, room change, roommate conflict, and roommate agreement reports as necessary
• Develop and maintain reports and records as requested and required
• Assist in the implementation of fire drills
• Conduct assessments in accordance with ACUHO-I and university standards.
• Chair departmental committee(s) such as Training and Development; Recruitment and Selection; Advising and Assessment; Residential Education; Summer School; Conferences; Orientation
• Attend all department and divisional meetings
• Oversee and manage building budgets in assigned area
• Other duties as assigned.

Function
Student Crisis & Incident Management
Describe the specific tasks and responsibilities related to the function.
The Area Coordinator is responsible the management and referral of minor and critical incidents that occur in their respective areas. Specific responsibilities include but not limited to:

• Provide leadership during crises in the residence hall and in the greater campus community
• Provide referrals for students and staff to appropriate offices and campus departments
• Respond to emergency situations in accordance with department and university policies and protocols
• Coordinate and consult with supervisor regarding high level conduct cases or ongoing situations of concern; serve as hearing officer for incidents in area as needed
• Ensure staff members are appropriately confronting and documenting behavioral issues and concerns
• Review all incident and police reports and keep an open line of communication pertaining to incidents in your area with your assigned direct supervisor
• Participate in a rotating weekly on-call system providing emergency assistance to staff and residents
• Utilize institutional and departmental resources regarding crisis and emergencies
• Assist campus partners such as University Police, Fire Department, Student Hea