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Entry Level It Support Engineer Jobs in Indiana (NOW HIRING)

Welch Packaging

IT Support Specialist

Elkhart, IN · On-site

SUMMARY The role of the IT Specialist is to provide technical support and assistance for a variety of information technology assets & systems, including Account management, PC's, printers, servers ...

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Indiana

Entry Level It Support Engineer information

See Indiana salary details

$15

$37

$64

How much do entry level it support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level it support engineer in Indiana is $37.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.38 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Entry-level IT support engineer roles typically do not pay $4,000 a week without experience or certifications; such high wages are usually associated with advanced IT positions, sales roles, or specialized freelance work. Most high-paying jobs in IT require relevant skills, certifications, or experience, and earning that level of income often involves seniority or specialized expertise.

What are Entry Level IT Support Engineers?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

Is helpdesk a good entry-level IT job?

Helpdesk roles are common entry-level IT support positions that involve troubleshooting hardware, software, and network issues for users. They provide foundational experience in customer service, technical problem-solving, and often require knowledge of operating systems and ticketing tools, making them valuable starting points for an IT career.

Is AI replacing tech support?

AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic assistance. However, Entry Level IT Support Engineers are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace entry-level support positions in the near future.

What are some common challenges faced by entry level IT Support Engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

How to get into IT support with no experience?

Entry-level IT support engineers can start by gaining foundational knowledge through online courses, certifications like CompTIA A+, and hands-on practice with common tools and operating systems. Building basic troubleshooting skills and volunteering for tech-related tasks can also help demonstrate capability to employers without prior experience.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Engineer, and why are they important?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.
What are popular job titles related to Entry Level It Support Engineer jobs in Indiana? For Entry Level It Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support Engineer jobs in Indiana look for? The top searched job categories for Entry Level It Support Engineer jobs in Indiana are:
Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $78,913 per year, or $37.9 per hour.
IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN

IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN

American Structurepoint

Indianapolis, IN • On-site

Full-time

Re-posted 12 days ago

Job description

Overview
Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values -respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.
Group: Information Technology
Position: IT Support Specialist (CAD Systems)
Location: Indianapolis, IN
As an IT Support Specialistat American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.
Job Summary
We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack.
Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required.
Responsibilities
Software Deployment & Configuration
• Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams.
• Evaluate and test updates, patches, and service packs before implementation in production environments.
• Manage version control and compatibility between Autodesk and Bentley software platforms.
Vendor Collaboration & Issue Resolution
• Act as the primary technical contact with Autodesk and Bentley support teams.
• Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes.
• Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices.
• Provide feedback to vendors on product performance and opportunities for workflow improvements.
Technical Support
• Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
• Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments.
• Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.
License & Asset Management
• Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal).
• Track license usage, manage allocations, and ensure compliance with vendor agreements.
• Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management.
Infrastructure & Standards Support
• Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360.
• Collaborate with the CAD management team to uphold company standards and workflows.
• Identify opportunities to automate tasks, streamline deployments, and improve user experience.
Qualifications
Required:
• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer).
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Knowledge of CAD operating in virtual environments.
• Knowledge of Windows operating systems, networking fundamentals, and system performance optimization.
• Excellent problem-solving, communication, and documentation skills.
Preferred:
• Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms.
• Familiarity with PowerShell, Python, or batch scripting for deployment automation.
• Understanding of civil engineering data workflows and file management practices.
• Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+.
Why Join Us:
• Support innovative civil infrastructure projects with cutting-edge CAD technologies.
• Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment.
• Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
• Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.
Physical Demands:
The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.
  • Prolonged sitting at a computer workstation.
  • Ability to communicate clearly both verbally and in writing.
  • Close vision for computer and document review.
  • Occasional walking, standing, or reaching as necessary.
  • Ability to lift up to 15 pounds.
  • Consistent, reliable attendance and punctuality.

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