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Entry Level It Help Desk Jobs in Raleigh, NC (NOW HIRING)

REVCO SOLUTIONS INC

Insurance Team Lead

Durham, NC · On-site

... IT Help Desk Tickets as needed. · Corresponds with and handles clients professionally as needed and directed by management. · Identifies and keep up to date work instructions. · Help to improve ...

Vulcan Elements

IT Support Specialist

Durham, NC · On-site

Experience: 1+ years of experience in IT support, help desk, or systems administration, preferably in a manufacturing or high-security regulated environment. * Technical Proficiency: Strong knowledge ...

Vulcan Elements

IT Support Specialist

Raleigh, NC · On-site

Experience: 1+ years of experience in IT support, help desk, or systems administration, preferably in a manufacturing or high-security regulated environment. * Technical Proficiency: Strong knowledge ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... information about the user's issue and determines the best way to resolve their problem. · ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Raleigh, NC

Entry Level It Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do entry level it help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level it help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
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What job categories do people searching Entry Level It Help Desk jobs in Raleigh, NC look for? The top searched job categories for Entry Level It Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level It Help Desk jobs? Cities near Raleigh, NC with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,807 per year, or $22.5 per hour.

HELP DESK ANALYST

Roses Discount Stores

Henderson, NC • On-site

$19 - $26/hr

Full-time

Re-posted 18 days ago

Roses Discount Stores rating

3.8

Company rating: 3.8 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

723rd of 730 rated retailers

Job description

Job Description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
  • troubleshooting hardware, software, and network issues.
  • documenting and tracking incidents.
  • coordinating with internal departments to ensure timely resolution
  • maintaining a high level of professionalism and service quality in all interactions.

Qualifications for this position include:
  • Up to one year of related experience
  • Demonstrated proficiency with Windows software
  • Good communication and analytical skills
  • Ability to work rotating shifts
  • High School diploma or GED
  • Understanding of Variety's cash register systems a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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