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Entry Level Help Desk Jobs in Reston, VA (NOW HIRING)

Patriot

Entry Level Helpdesk Specialist

Ashburn, VA · On-site

The Service Desk Analyst I serves as the first point of contact for our Company and our customers ... Respond to email messages, web inquiries, and or phone calls for customers seeking help * Logs all ...

Patriot, LLC

Entry Level Helpdesk Specialist

Dulles, VA · On-site

$15 - $17/hr

The Service Desk Analyst I serves as the first point of contact for our Company and our customers ... Respond to email messages, web inquiries, and or phone calls for customers seeking help * Logs all ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entrylevel IT certification. * HDI Customer Service Representative (CSR) ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... This is an entry-level role ideal for candidates who are eager to grow their technical skills while ...

ActioNet

Junior Service Desk Technician

Washington, DC · On-site

This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... We are committed to giving back to our community, helping others, and making the world a better ...

Chenega Corporation

Welcome Desk Staff

Washington, DC · On-site

From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...

Chenega MIOS

Welcome Desk Staff

Washington, DC

From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Reston, VA

Entry Level Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do entry level help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level help desk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What job categories do people searching Entry Level Help Desk jobs in Reston, VA look for? The top searched job categories for Entry Level Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level Help Desk jobs? Cities near Reston, VA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Help Desk Specialist I (Tier I Agent - Internal)

Help Desk Specialist I (Tier I Agent - Internal)

Aretec Inc

Ashburn, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Help Desk Specialist I (Tier 1 Agent - Internal)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that support mission success.
Position Summary
Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - Internal) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first-level technical support and customer service. The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced, mission-critical environment.
What You'll Do
  • Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment.
  • Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self-service tickets, and email.
  • Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for next-level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to:
  • CBP web-based and client-based applications
  • Email and messaging systems
  • Mobile devices
  • Hardware (printers, desktops, laptops, peripherals)
  • Network connectivity
  • Workstation login and PIV card issues
  • Remote access, VPN, and DHS Workplace connectivity
  • Perform password resets, account unlocks, and initial request intake in compliance with security policies.
  • Provide first-call resolution using established troubleshooting techniques and approved knowledge articles.
  • Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third-party vendors, using ticket transfer and warm-call transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to customers.
  • Identify and escalate potential major incidents affecting multiple users.
  • Participate in major incident bridge calls and communicate customer impact as required.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow-up.
  • Verify ACE Portal accessibility following scheduled maintenance or outage events.

Required Qualifications
  • High school diploma or equivalent.
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts.
  • Strong customer service skills with clear and professional verbal and written communication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications
  • CompTIA A+ or similar entry-level IT certification.
  • HDI Customer Service Representative (CSR) or Support Center Analyst (SCA) certification.
  • Experience using the ServiceNow ITSM platform.
  • Experience troubleshooting VPN solutions such as GlobalProtect or Zscaler.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems.

Why Join Aretec
  • Support a high-visibility, mission-critical CBP operational environment.
  • Gain experience supporting enterprise-scale federal IT systems.
  • Opportunities for growth within service desk, operations, quality, training, and program management career paths.
  • Competitive compensation and benefits, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Paid Time Off and Holidays
  • Training and Certification Support

Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

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