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Entry Level Help Desk Jobs in Reston, VA (NOW HIRING)

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entrylevel IT certification. * HDI Customer Service Representative (CSR) ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... This is an entry-level role ideal for candidates who are eager to grow their technical skills while ...

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... We are committed to giving back to our community, helping others, and making the world a better ...

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...

Chenega MIOS

Welcome Desk Staff

Washington, DC · On-site

From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...

Planet Fitness

Service Desk

Fort Washington, MD

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Silver Spring, MD · On-site

$17.65 - $18.65/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC

$17 - $18/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Silver Spring, MD · On-site

$17.65 - $18.65/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Reston, VA

Entry Level Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do entry level help desk jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for entry level help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What are popular job titles related to Entry Level Help Desk jobs in Reston, VA? For Entry Level Help Desk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Reston, VA look for? The top searched job categories for Entry Level Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level Help Desk jobs? Cities near Reston, VA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Reston, VA as of July 2026, with employment types broken down into 6% Internship, 69% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Junior Helpdesk (Entry Level) with Security Clearance

Kforce Federal Solutions

Fort Belvoir, VA • On-site

$22.50 - $30.50/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Kforce has a client in Fort Belvoir, VA that is seeking an Entry Level Junior Helpdesk to serve as the first line of support for end users, delivering both phone and in-person technical assistance. This role is critical in ensuring reliable IT operations across desktop environments, applications, and user services within a secure DoD environment. This person will work with a collaborative, mission-focused team supporting critical government operations. Responsibilities: * Provide phone, remote, and in-person support to end users for technical issues * Support and troubleshoot email systems, directory services, and standard Windows desktop applications * Serve as the initial point of contact for all IT support inquiries and incidents * Diagnose and resolve hardware and software issues, including PCs and printers * Troubleshoot applications developed within the program environment * Document, track, and resolve issues using DoD help desk ticketing systems * CompTIA A+ certification (required) * 2+ years of experience in help desk or technical support * Hands-on experience supporting Windows desktop environments * Knowledge of email platforms and directory services (e.g., Active Directory) * Proven ability to troubleshoot PC and printer issues * Strong customer service, communication, and problem-solving skills * Experience supporting DoD or DISA end users * Familiarity with DoD ticketing systems and military network environments * Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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