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Entry Level Help Desk Jobs in Reston, VA (NOW HIRING)

Chenega Corporation

Welcome Desk Staff

Washington, DC · On-site

From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...

Chenega MIOS

Welcome Desk Staff

Washington, DC · On-site

From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hyattsville, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Gaithersburg, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Capitol Heights, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seat Pleasant, MD · On-site

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Germantown, MD · On-site

$17.65 - $18.15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hyattsville, MD · On-site

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17 - $18/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Gaithersburg, MD · On-site

$18/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seat Pleasant, MD · On-site

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Rockville, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Germantown, MD · On-site

$17.65 - $18.15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hyattsville, MD · On-site

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Gaithersburg, MD

$18/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Reston, VA

Entry Level Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do entry level help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for entry level help desk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

What are popular job titles related to Entry Level Help Desk jobs in Reston, VA?

For Entry Level Help Desk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk jobs in Reston, VA look for?

The top searched job categories for Entry Level Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Entry Level Help Desk jobs?

Cities near Reston, VA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Reston, VA as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Junior Application Engineer

Reston, VA • On-site

The Net America Corporation
IT Services • 11 - 50 employees
Learn more about The Net America Corporationexternal

Contractor

Re-posted 23 days ago

Job description

Company Description

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support.

Job Description

This entry-level Application Engineer will provide hands-on coding, code profiling, work closely with client subject matter experts, the functional team and management to ensure the successful development of the solution.

Qualifications
  • B. S. in Computer Science or equivalent
  • 1+  years overall professional experience in Information Technology Consulting and Systems Development
  • 1+ years minimum experience in developing applications using Java, J2EE, SQL
  • 1+ years in systems development with RDBMS

This position will require Java Development-Design/Development/Test -90%

Attend Client meeting to discuss system requirements-10%

Preferred Qualifications

  • 1 year experience in using IBM Rational Suite for Requirements Management
  • 1 year experience in using IBM Rational ClearCase for source and document versioning
  • 1 year experience with Websphere BPM or Process Server/Choreographer
  • 1 year experience with Web logic AS
  • 1-2 years of experience in agile software development
  • 1-2 years of experience in continuous integration
  • 1 year experience with Rational Team Concert, Jazz platform
  • 1-2 years experience working in a CMMI Level 3 Systems Integration Environment
Additional Information

Resumes will be reviewed immediately. Please include your salary requirements.

 

The Net. America Corporation offers a generous comprehensive benefits package. The Net. America Corporation is an Equal Opportunity Employer
All information will be kept confidential according to EEO guidelines.

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