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Entry Level Fiber Customer Support Analyst Jobs (NOW HIRING)

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...

Aspire Fiber

Customer Support Specialist

Lake Mary, FL · On-site

$17 - $23/hr

About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...

EnterSource

Fiber Lineman

Live Oak, FL · On-site

$19 - $30/hr

... entry-level Fiber Installers to join our team. In this role, you will assist with the installation, maintenance, and troubleshooting of fiber optic networks for residential and business customers.

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

We deliver fiber-optic internet and network services to businesses with no contracts, backed by a ... Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses ...

EnterSource

Fiber Lineman

Live Oak, FL · On-site

$19 - $30/hr

... entry-level Fiber Installers to join our team. In this role, you will assist with the installation, maintenance, and troubleshooting of fiber optic networks for residential and business customers.

OneTrust

Support Analyst

San Francisco, CA · On-site

Actively and autonomously manage a varied workload of customer support cases, keeping customers ... Complex analytical problem-solving skills * Continuous improvement mindset and ability to ...

EnterSource

Fiber Lineman

Live Oak, FL · On-site

$19 - $30/hr

... entry-level Fiber Installers to join our team. In this role, you will assist with the installation, maintenance, and troubleshooting of fiber optic networks for residential and business customers.

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

New

Abrigo

Support Analyst

Raleigh, NC · On-site

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

New

Abrigo

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

New

EnterSource

Fiber Installer - General Labor

Dickson, TN · On-site

$19 - $25/hr

... entry-level Fiber Installers to join our team. In this role, you will assist with the installation, maintenance, and troubleshooting of fiber optic networks for residential and business customers.

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Entry Level Fiber Customer Support Analyst information

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$12

$27

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How much do entry level fiber customer support analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entry level fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

How to become a customer support analyst?

To become an entry-level fiber customer support analyst, candidates typically need a high school diploma or equivalent, strong communication skills, and basic technical knowledge of fiber internet services. Relevant certifications, such as customer service or technical support certifications, can enhance prospects, and familiarity with support tools like ticketing systems is beneficial. On-the-job training is common, and a customer-focused attitude is essential for success in this role.

Is fiber technician an entry level job?

A fiber technician role is often considered entry level, especially for those with basic technical skills and a willingness to learn. Many positions require on-the-job training and may involve physical work, troubleshooting, and installing fiber optic cables. Certifications like FOA or OSHA can enhance prospects but are not always mandatory for entry-level positions.

What is a fiber customer support analyst job description?

A fiber customer support analyst assists customers with technical issues related to fiber optic internet services, troubleshooting connectivity problems, and providing product information. The role often requires strong communication skills, basic technical knowledge, and familiarity with support tools or ticketing systems. They typically work in a customer service environment, sometimes following shift schedules, and may need relevant certifications or training in networking fundamentals.
More about Entry Level Fiber Customer Support Analyst jobs
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
What job categories do people searching Entry Level Fiber Customer Support Analyst jobs look for? The top searched job categories for Entry Level Fiber Customer Support Analyst jobs are:
Entry Level Fiber Customer Support Analyst jobs near you
Infographic showing various Entry Level Fiber Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
SoftPro Customer Support Analyst

SoftPro Customer Support Analyst

Fidelity National Financial

Raleigh, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Fidelity National Financial rating

7.8

Company rating: 7.8 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

170th of 281 rated insurance

Job description

SoftPro is the nation\'s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.


SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!


What are we looking for?


SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate Customer Solutions team.  This position can be located in our Raleigh, NC office or as a remote employee.  East Coast and Central candidate hours:  8:30am – 5:30pm local time.  West Coast and Mountain candidate hours:  10am – 7pm PT and 6am – 3pm PT (every other month).

What will I do as a Customer Solutions Analyst at SoftPro?

  • In this position, you will resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities.  Additionally, you will:

  • Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process.

  • Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software.

  • Providing a high level of customer service to each customer he/she works with at all times.

  • Ability to handle several priorities and manage knowledge of multiple products and their features.

  • Additional duties as assigned.

What will I need to be successful as a Customer Solutions Analyst at SoftPro?

  • Experience with the Real Estate Closing and Title Insurance procedures

  • Experience with West Coast Escrow & Closing process experience is a plus.

  • The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills.

  • Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.

  • Excellent communication, organization, and interpersonal skills.

  • Strong Problem Solving, troubleshooting, analysis, and testing skills.

  • Must be familiar/comfortable with working in the Microsoft Windows operating system and applications.

  • Proficient in typing and math a must!

  • 2 years of previous Customer Service experience

  • Prior experience with SoftPro is a plus!

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate\'s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

JOIN US AND LIVE OUR CORE VALUES

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY


FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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