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Entry Level Application Support Engineer Jobs (NOW HIRING)

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

Tobi Cloud

Application Support Specialist

Manhattan, NY · On-site +1

Application Support Specialist (Entry-Level, SaaS) Tobi Cloud is a fast-growing software company ... and engineering teams Keep support tickets organized and moving forward Learn how our software ...

KG Tiger

Application Support Engineer

Natick, MA · On-site

The position consists of two central components - Application support and collaborative project ... Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or ...

Ryder

Application Support Engineer I

Miami, FL

$60K/yr

Summary The Application Support Engineer I combines hands-on application support with engineering ... This is an entry-level role designed to develop future application engineers. This role is part of ...

Conduent, Inc.

Application Support Engineer

TX · Remote

$80.08K - $104K/yr

Application Software Support Engineer desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position ...

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How much do entry level application support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for entry level application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Application Support Engineer, and why are they important?

To thrive as an Entry Level Application Support Engineer, you need a solid understanding of software troubleshooting, customer service, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and common operating systems, as well as certifications like ITIL or CompTIA, are typically valuable. Strong problem-solving abilities, communication skills, and a collaborative attitude help you excel when resolving user issues and working with development teams. These skills and qualities ensure timely resolution of technical problems, high user satisfaction, and efficient team operations.

What are some common challenges faced by Entry Level Application Support Engineers, and how can they overcome them?

Entry Level Application Support Engineers often encounter challenges such as quickly learning complex software systems, handling high volumes of support tickets, and communicating effectively with both technical teams and end users. To overcome these, it's helpful to proactively seek mentorship from more experienced colleagues, utilize comprehensive documentation, and develop strong problem-solving and customer service skills. Regularly participating in team meetings and training sessions can also accelerate learning and ease the transition into the support environment.

What does an Entry Level Application Support Engineer do?

An Entry Level Application Support Engineer is responsible for assisting users and organizations with the maintenance, troubleshooting, and optimization of software applications. They help resolve technical issues, perform routine system checks, and escalate more complex problems to senior engineers when necessary. Their duties often include responding to user queries, documenting solutions, and working with development teams to improve application performance. This role is ideal for individuals looking to start a career in IT support or software engineering.

What is the difference between Entry Level Application Support Engineer vs Help Desk Technician?

AspectEntry Level Application Support EngineerHelp Desk Technician
Required CredentialsAssociate's degree or related certifications, basic technical knowledgeHigh school diploma or equivalent, basic computer skills
Work EnvironmentTechnical support for software applications, troubleshooting, and user assistanceFirst-level support, handling user issues, and ticket management
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

While both roles involve assisting users with technical issues, the Entry Level Application Support Engineer typically focuses on supporting specific software applications and requires some technical certifications. The Help Desk Technician handles broader user support and troubleshooting, often with less technical specialization.

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Entry Level Application Support Engineer jobs near you

Application Support Engineer ( level 2 support)

Tekniforce

Raleigh, NC

Other

Posted 20 days ago

Job description

We are looking for a Level 2 Application Support Engineer. This is full time permanent hire position with our client in Raleigh, North Carolina. In this role as a Level 2 Application Support Engineer, you will be providing technical support for POS and Payments software products. No visa sponsorship is available at this time or in the future with this position.

Responsibilities as Application Support Engineer:

  • Perform root cause analysis
  • Processing and tracking incidents and issues concerning software development
  • Participating in the quality assurance process for new software releases
  • Monitoring of our customer systems
  • Willingness to travel both nationally and internationally
  • Provide responsive support service within contracted service level agreement (SLA)
  • Provide exceptional support for retail POS and transaction applications
  • Proactively identify issues that might need to be addressed by management and or product development
  • Document cases in our JIRA ticket management system
  • Learn applications and technical architecture
  • Follow up on open issues with customers and management

Required Skills and Experience for Application Support Engineer:

  • 7+ years of working experience with Systems Software Support
  • Point of Sale software and hardware experience is a hugh plus
  • Experience with Oracle/MS SQL/HANA and Clustering.
  • Experience with Tomcat/Netweaver.
  • Experience in virtualization
  • Extensive experience in the administration of Windows and Linux
  • Bachelor's degree in technology related field highly preferred
  • Ability to demonstrate customer service skills to be able to solve customer service issues, both technical and account level
  • Excellent analytical, problem solving, multi-tasking skills; work independently or as part of a team
  • Ability to navigate and troubleshoot in ticketing systems, bug submission and other support systems procedures
  • Superior oral and written communication skills
  • Self-motivated and goal-orientated
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers

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