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Entry Level Application Support Engineer Jobs in Reston, VA

Saxon Global

L2 Application support

Washington, DC · Hybrid

Provide L2 application support across assigned systems, ensuring performance, reliability, and ... Manage incidents and changes via ServiceNow, following established SRE principles. Troubleshoot ...

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Entry Level Application Support Engineer information

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$19

$50

$75

How much do entry level application support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for entry level application support engineer in Reston, VA is $50.49, according to ZipRecruiter salary data. Most workers in this role earn between $40.24 and $59.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Application Support Engineer, and why are they important?

To thrive as an Entry Level Application Support Engineer, you need a solid understanding of software troubleshooting, customer service, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and common operating systems, as well as certifications like ITIL or CompTIA, are typically valuable. Strong problem-solving abilities, communication skills, and a collaborative attitude help you excel when resolving user issues and working with development teams. These skills and qualities ensure timely resolution of technical problems, high user satisfaction, and efficient team operations.

What are some common challenges faced by Entry Level Application Support Engineers, and how can they overcome them?

Entry Level Application Support Engineers often encounter challenges such as quickly learning complex software systems, handling high volumes of support tickets, and communicating effectively with both technical teams and end users. To overcome these, it's helpful to proactively seek mentorship from more experienced colleagues, utilize comprehensive documentation, and develop strong problem-solving and customer service skills. Regularly participating in team meetings and training sessions can also accelerate learning and ease the transition into the support environment.

What does an Entry Level Application Support Engineer do?

An Entry Level Application Support Engineer is responsible for assisting users and organizations with the maintenance, troubleshooting, and optimization of software applications. They help resolve technical issues, perform routine system checks, and escalate more complex problems to senior engineers when necessary. Their duties often include responding to user queries, documenting solutions, and working with development teams to improve application performance. This role is ideal for individuals looking to start a career in IT support or software engineering.

What is the difference between Entry Level Application Support Engineer vs Help Desk Technician?

AspectEntry Level Application Support EngineerHelp Desk Technician
Required CredentialsAssociate's degree or related certifications, basic technical knowledgeHigh school diploma or equivalent, basic computer skills
Work EnvironmentTechnical support for software applications, troubleshooting, and user assistanceFirst-level support, handling user issues, and ticket management
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

While both roles involve assisting users with technical issues, the Entry Level Application Support Engineer typically focuses on supporting specific software applications and requires some technical certifications. The Help Desk Technician handles broader user support and troubleshooting, often with less technical specialization.

What job categories do people searching Entry Level Application Support Engineer jobs in Reston, VA look for? The top searched job categories for Entry Level Application Support Engineer jobs in Reston, VA are:
Entry Level Application Support Engineer jobs near you
Application Support Engineer

Application Support Engineer

Artech Information System LLC

Dulles, VA • On-site

Other

Posted yesterday

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Position Summary:

Primarily responsibilities will be development and administration of Tools and Templates for an end to end, multi-application continuous delivery solution. This also includes the operations of the tools for monitoring, metrics, stability and support.

Application configuration, tuning, and troubleshooting

Special focus on supporting developer support tools

Strong experience with python scripting and java background

Experience in DevOps environment is plus.

Project is going to be in 70% operation, so similar experience is required.

Production support experience is plus.

Should be eager to learn new technologies.

Additional Information

Ayush Deep

973-507-7533


Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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