ZipRecruiter

Log In

2

Entry Level Application Support Engineer Jobs in Reston, VA

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...

Daon

Product Support Engineer

Fairfax, VA

Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

$95K - $115K/yr

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... TSEs also provide technical support to troubleshoot all Casepoint platform application issues and ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

$95K - $115K/yr

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... TSEs also provide technical support to troubleshoot all Casepoint platform application issues and ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

$40K - $42K/yr

Some college or equivalent experience; technical coursework * Entry level with some prior ... technical support in a business environment. * Windows OS experience * Hands on and practical ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... If you require reasonable accommodation in completing an application, interviewing, or otherwise ...

NRI North America

Technical Support Engineer

Ashburn, VA

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... If you require reasonable accommodation in completing an application, interviewing, or otherwise ...

previous page

Showing results 41-60

All JobsApplication Support Engineer JobsEntry Level Application Support Engineer JobsEntry Level Application Support Engineer Jobs in Reston, VA

Entry Level Application Support Engineer information

See Reston, VA salary details

$19

$50

$75

How much do entry level application support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level application support engineer in Reston, VA is $50.49, according to ZipRecruiter salary data. Most workers in this role earn between $40.24 and $59.04 per hour, depending on experience, location, and employer.

What does an entry level application support engineer do?

An Entry Level Application Support Engineer is responsible for assisting users and organizations with the maintenance, troubleshooting, and optimization of software applications. They help resolve technical issues, perform routine system checks, and escalate more complex problems to senior engineers when necessary. Their duties often include responding to user queries, documenting solutions, and working with development teams to improve application performance. This role is ideal for individuals looking to start a career in IT support or software engineering.

What are some common challenges faced by entry level application support engineers, and how can they overcome them?

Entry Level Application Support Engineers often encounter challenges such as quickly learning complex software systems, handling high volumes of support tickets, and communicating effectively with both technical teams and end users. To overcome these, it's helpful to proactively seek mentorship from more experienced colleagues, utilize comprehensive documentation, and develop strong problem-solving and customer service skills. Regularly participating in team meetings and training sessions can also accelerate learning and ease the transition into the support environment.

What are the key skills and qualifications needed to thrive as an entry level application support engineer, and why are they important?

To thrive as an Entry Level Application Support Engineer, you need a solid understanding of software troubleshooting, customer service, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and common operating systems, as well as certifications like ITIL or CompTIA, are typically valuable. Strong problem-solving abilities, communication skills, and a collaborative attitude help you excel when resolving user issues and working with development teams. These skills and qualities ensure timely resolution of technical problems, high user satisfaction, and efficient team operations.

What is the difference between Entry Level Application Support Engineer vs Help Desk Technician?

AspectEntry Level Application Support EngineerHelp Desk Technician
Required CredentialsAssociate's degree or related certifications, basic technical knowledgeHigh school diploma or equivalent, basic computer skills
Work EnvironmentTechnical support for software applications, troubleshooting, and user assistanceFirst-level support, handling user issues, and ticket management
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

While both roles involve assisting users with technical issues, the Entry Level Application Support Engineer typically focuses on supporting specific software applications and requires some technical certifications. The Help Desk Technician handles broader user support and troubleshooting, often with less technical specialization.

What are the most commonly searched types of Application Support Engineer jobs in Reston, VA?

The most popular types of Application Support Engineer jobs in Reston, VA are:

What job categories do people searching Entry Level Application Support Engineer jobs in Reston, VA look for?

The top searched job categories for Entry Level Application Support Engineer jobs in Reston, VA are:

Entry Level Application Support Engineer jobs near you
Infographic showing various Entry Level Application Support Engineer job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $105,024 per year, or $50.5 per hour.

Product Support Engineer

Daon Inc

Fairfax, VA • On-site

Full-time

Re-posted 26 days ago

Job description

About Daon
Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.
Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner®, KuppingerCole, and Frost & Sullivan®, Daon is shaping the future of identity security.
This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.
Bilingual (English and Spanish) is highly desired and preferred.
Role Responsibilities
  • Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.
  • Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues.
  • Consult with and escalate complex cases to software development and engineering teams.
  • Draft and maintain knowledge base articles and internal support documentation.
  • Gather regular support metrics and produce status reports to support operational workflows.
  • Assist in maintaining internal business tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses.
  • Participate in on-call weekend rotation for critical global support.
  • Develop deep product knowledge to serve as a subject matter expert for customer inquiries.
  • Provide management with ongoing feedback on the effectiveness of customer service and internal operations processes.

Education & Experience
  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
  • 1-3 years of experience in technical support, product support, or a similar customer-facing role preferred.
  • Excellent written and verbal communication skills in English required with Spanish fluency highly desired and preferred.
  • Experience with ticketing systems, live chat support channels, and basic workflow tools.
  • Hands-on experience troubleshooting and supporting software products.
  • Familiarity with support operations and metric reporting.
  • Strong cross-functional collaboration skills.

Success Factors
The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.
Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:
(1) Programming & Scripting
  • 1+ years of experience writing Python scripts and applications.
  • Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
  • Strong scripting skills in PowerShell and Bash.

(2) Mobile Development & Support
  • Experience with Mobile SDK integration, testing, or development.
  • Familiarity with mobile app development languages including Swift/Objective-C and Java/Kotlin.
  • Ability to support mobile application development, testing, and troubleshooting.

(3) Web Technologies & APIs
  • Solid understanding of RESTful APIs, including the ability to construct and execute REST web service calls for testing.
  • Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.

(4) Database & System Administration
  • Basic SQL knowledge and scripting across Oracle, MSSQL, and MySQL.
  • Proficiency in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
  • Experience with Java-based infrastructure, including JVM troubleshooting and interpreting Java error messages.
  • Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53.

Join the brightest minds from around the globe as we build the future of digital identity!
Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

Apply