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Entry Level Application Support Engineer Jobs in Reston, VA

MBR Partners

Customer Support Engineer

Reston, VA

$75K - $90K/yr

... assignment to engineering Support in house development of small features, bug fixes and ... and Application Software Work closely with customer teams to develop and execute customer ...

NRI North America

Technical Support Engineer

Washington, DC · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... If you require reasonable accommodation in completing an application, interviewing, or otherwise ...

SAP

SAP NS2 Solution Support Engineer

Herndon, VA · On-site

Solution Support Engineering Solution Support Engineers are providing complex technology or ... business application software and related services for database, analytics, intelligent ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA · On-site

The successful candidate will work closely with the Server Operations, application and middleware ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

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Entry Level Application Support Engineer information

See Reston, VA salary details

$19

$50

$75

How much do entry level application support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level application support engineer in Reston, VA is $50.49, according to ZipRecruiter salary data. Most workers in this role earn between $40.24 and $59.04 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Application Support Engineer vs Help Desk Technician?

AspectEntry Level Application Support EngineerHelp Desk Technician
Required CredentialsAssociate's degree or related certifications, basic technical knowledgeHigh school diploma or equivalent, basic computer skills
Work EnvironmentTechnical support for software applications, troubleshooting, and user assistanceFirst-level support, handling user issues, and ticket management
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

While both roles involve assisting users with technical issues, the Entry Level Application Support Engineer typically focuses on supporting specific software applications and requires some technical certifications. The Help Desk Technician handles broader user support and troubleshooting, often with less technical specialization.

What are the key skills and qualifications needed to thrive as an entry level application support engineer, and why are they important?

To thrive as an Entry Level Application Support Engineer, you need a solid understanding of software troubleshooting, customer service, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and common operating systems, as well as certifications like ITIL or CompTIA, are typically valuable. Strong problem-solving abilities, communication skills, and a collaborative attitude help you excel when resolving user issues and working with development teams. These skills and qualities ensure timely resolution of technical problems, high user satisfaction, and efficient team operations.

What does an entry level application support engineer do?

An Entry Level Application Support Engineer is responsible for assisting users and organizations with the maintenance, troubleshooting, and optimization of software applications. They help resolve technical issues, perform routine system checks, and escalate more complex problems to senior engineers when necessary. Their duties often include responding to user queries, documenting solutions, and working with development teams to improve application performance. This role is ideal for individuals looking to start a career in IT support or software engineering.

What are some common challenges faced by entry level application support engineers, and how can they overcome them?

Entry Level Application Support Engineers often encounter challenges such as quickly learning complex software systems, handling high volumes of support tickets, and communicating effectively with both technical teams and end users. To overcome these, it's helpful to proactively seek mentorship from more experienced colleagues, utilize comprehensive documentation, and develop strong problem-solving and customer service skills. Regularly participating in team meetings and training sessions can also accelerate learning and ease the transition into the support environment.

What are the most commonly searched types of Application Support Engineer jobs in Reston, VA?

The most popular types of Application Support Engineer jobs in Reston, VA are:

What job categories do people searching Entry Level Application Support Engineer jobs in Reston, VA look for?

The top searched job categories for Entry Level Application Support Engineer jobs in Reston, VA are:

Entry Level Application Support Engineer jobs near you
Infographic showing various Entry Level Application Support Engineer job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $105,024 per year, or $50.5 per hour.

Customer Support Engineer

MBR Partners

Reston, VA

$75K - $90K/yr

Full-time

Posted 7 days ago

Job description

Reporting to: Services Delivery Manager
Position Summary:

The Field Installation Software Engineer will work closely with customers, providing technical oversight on custom apps, installation, integration,
and launch support for the client's products. You could be involved in any phase of product design, installation and
support; however, you must be able to solve complex technical problems.
The Field Installation Software Engineer
will also review and validate/improve overall solution, project plans, processes, and documentation with the customer
and Clients support/product teams improve the overall delivery process.
Main Responsibility Areas:
Work closely with project management teams to build detailed and thorough project plans
Work closely with engineering team to bridge knowledge and requirement between Field Deployment and
Custom development and manage Jira ticket assignment to engineering
Support in house development of small features, bug fixes and configuration update in partnership with
engineering
Complete low-level design documentation in support of system configuration
Install Operating System, Layered Product, and Application Software
Work closely with customer teams to develop and execute customer acceptance test plans
Write/Manage support tickets as needed during the testing/installation/integration process
Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project
handover process
Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed
during the project delivery
Work closely with management and other teams to improve the overall delivery process primarily focusing on
ansible playbook development

Required

Computer Science / Technical degree (BA) and/or equivalent relevant experience
Proven experience of performing direct Tier 2 and above customer project support in a
Telecommunications/IT environment (vendor-side)
Good verbal and written communication skills, both face to face and remotely
Technical Knowledge
Must have comprehensive experience of telecommunications experience and knowledge of
telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM, DIAMETER, SS7/Sigtran)
Proven track record of performing a technical delivery role of and in depth knowledge of the following
products (DNS/ENUM, NP, CRE, SRP, STP. HSS/HLR)
Extensive experience performing direct Tier 2 and above customer support in a Telecommunications/IT
environment (vendor-side)
Experience working with virtual environments (VMware/KVM/OpenStack)
Competent working in Linux based OS environments
Personal Attributes
Highly values accuracy and attention to detail.
Strong ethical compass; maintains financial discipline and integrity.
Action-oriented, results-driven, with a strong sense of urgency.
Builds effective cross-functional relationships; earns trust and respect.
Control-minded with a practical understanding of financial risk management.
High energy, intellectually curious, and humble team player.
Thrives in a dynamic, fast-paced environment.
Demonstrates leadership qualities and a passion for continuous improvement.