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Entry Level Application Support Engineer Jobs in Pennsylvania

ACA Group

Application Support Engineer

Pittsburgh, PA · Hybrid

This role is integral to the daily operations of our technology support team, with a specific focus ... Work collaboratively with developers and product owners to identify corrective actions or effective ...

KEYENCE

Field Application Engineer '27

Blue Bell, PA · On-site +1

$53K - $80K/yr

... | Entry-Level | Full-Time Are you ready to launch your career with one of the world's most ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Philly Shipyard

Support Engineer

Philadelphia, PA · On-site

Offer hardware, software and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones * Respond to help desk calls from internal and field employees ...

Philly Shipyard

Support Engineer

Philadelphia, PA · On-site

Offer hardware, software and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones * Respond to help desk calls from internal and field employees ...

NeuroFlow

Technical Support Engineer

Philadelphia, PA · On-site

Position Overview The Tier 2 Technical Support Engineer owns escalated issues that require hands-on ... Investigate application errors using IIS logs, Windows Event Viewer, and application log files

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Entry Level Application Support Engineer information

What does an entry level application support engineer do?

An Entry Level Application Support Engineer is responsible for assisting users and organizations with the maintenance, troubleshooting, and optimization of software applications. They help resolve technical issues, perform routine system checks, and escalate more complex problems to senior engineers when necessary. Their duties often include responding to user queries, documenting solutions, and working with development teams to improve application performance. This role is ideal for individuals looking to start a career in IT support or software engineering.

What are some common challenges faced by entry level application support engineers, and how can they overcome them?

Entry Level Application Support Engineers often encounter challenges such as quickly learning complex software systems, handling high volumes of support tickets, and communicating effectively with both technical teams and end users. To overcome these, it's helpful to proactively seek mentorship from more experienced colleagues, utilize comprehensive documentation, and develop strong problem-solving and customer service skills. Regularly participating in team meetings and training sessions can also accelerate learning and ease the transition into the support environment.

What are the key skills and qualifications needed to thrive as an entry level application support engineer, and why are they important?

To thrive as an Entry Level Application Support Engineer, you need a solid understanding of software troubleshooting, customer service, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and common operating systems, as well as certifications like ITIL or CompTIA, are typically valuable. Strong problem-solving abilities, communication skills, and a collaborative attitude help you excel when resolving user issues and working with development teams. These skills and qualities ensure timely resolution of technical problems, high user satisfaction, and efficient team operations.

What is the difference between Entry Level Application Support Engineer vs Help Desk Technician?

AspectEntry Level Application Support EngineerHelp Desk Technician
Required CredentialsAssociate's degree or related certifications, basic technical knowledgeHigh school diploma or equivalent, basic computer skills
Work EnvironmentTechnical support for software applications, troubleshooting, and user assistanceFirst-level support, handling user issues, and ticket management
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

While both roles involve assisting users with technical issues, the Entry Level Application Support Engineer typically focuses on supporting specific software applications and requires some technical certifications. The Help Desk Technician handles broader user support and troubleshooting, often with less technical specialization.

What are the most commonly searched types of Application Support Engineer jobs in Pennsylvania?

The most popular types of Application Support Engineer jobs in Pennsylvania are:

What are popular job titles related to Entry Level Application Support Engineer jobs in Pennsylvania?

For Entry Level Application Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Entry Level Application Support Engineer jobs in Pennsylvania look for?

The top searched job categories for Entry Level Application Support Engineer jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Entry Level Application Support Engineer jobs?

Cities in Pennsylvania with the most Entry Level Application Support Engineer job openings:

Entry Level Application Support Engineer jobs near you
Infographic showing various Entry Level Application Support Engineer job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Application Support Engineer

Trumbauersville, PA • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for an Application Support Engineer to strengthen and improve enterprise applications in Trumbauersville, Pennsylvania. This position supports critical business systems with an emphasis on Epicor, while working across departments to keep processes efficient, reliable, and aligned with operational goals. The ideal candidate brings a strong understanding of end-to-end business workflows, analytical problem-solving skills, and the ability to turn system and data insights into practical improvements.
Responsibilities:
• Provide day-to-day support for enterprise applications, with primary ownership of Epicor-related issues, enhancements, and user needs.
• Partner with teams across sales, customer service, production, purchasing, supply chain, quality, and finance to understand process challenges and improve system performance.
• Analyze business workflows spanning quote-to-cash and procure-to-pay to identify opportunities for better efficiency, accuracy, and system utilization.
• Develop reports, metrics, and key performance indicators by extracting and interpreting data to support informed decision-making.
• Investigate application problems, troubleshoot root causes, and coordinate solutions that minimize disruption to business operations.
• Translate business requirements into functional system updates, process improvements, and practical technical recommendations.
• Collaborate with IT and business stakeholders to align application capabilities with operational and financial objectives.
• Support ongoing optimization efforts within the ERP environment, including testing, documentation, and user guidance for system changes.• Hands-on experience supporting Epicor or a comparable ERP platform in a business-critical environment.
• Strong understanding of core enterprise processes, including order management, purchasing, production, supply chain, quality, and finance.
• Proficiency with SQL for data analysis, reporting, and troubleshooting.
• Ability to interpret business needs and convert them into system-focused solutions and measurable outcomes.
• Experience creating meaningful KPIs, dashboards, or reports from operational data.
• Strong communication skills with the ability to work effectively across technical and non-technical teams.
• Demonstrated problem-solving ability and comfort working in a cross-functional support role.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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