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Email Support Jobs (NOW HIRING)

Bergelectric

IT Technical Support (Tier 3)

Carlsbad, CA

$65K - $85K/yr

Communicate effectively with end-users via ticketing system and email. * Support Windows 10 based environment. * Troubleshoot technical issues in an efficient manner. * Deploy, troubleshoot, and ...

Bergelectric

IT Technical Support (Tier 3)

Carlsbad, CA

$65K - $85K/yr

Communicate effectively with end-users via ticketing system and email. * Support Windows 10 based environment. * Troubleshoot technical issues in an efficient manner. * Deploy, troubleshoot, and ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Services delivered at: 600 Washington Blvd., Stamford, CT (Primary Site) 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site) Walk-up, phone, and email support with no appointment needed. Full ...

1r Agency

Email Designer

Miami, FL

Create supporting visual assets using creative programs like Figma, Photoshop, Jitter, After Effects, and Illustrator. * Optimize email layouts for usability, readability, and performance across ...

Managed Staffing

Email Developer

Orlando, FL · On-site

$31 - $36/hr

Support light front-end web tasks (landing pages/microsites) as needed. Requirements: * 3+ years of email, digital design, or marketing experience. * Expert in HTML/CSS for email; strong SFMC ...

AllSTEM Connections

Email Developer

Orlando, FL · On-site

$74.90K/yr

Job Title: Senior Email Developer & Automation Engineer (SFMC / HubSpot) Role Overview We are ... Support platform migration efforts including template mapping and data modeling. • QA ...

Flourish

Email Marketer

New York, NY

$99.80K - $131K/yr

Support as needed on LI posts, paid and organic, in conjunction with PR and content team Minimum Qualifications * Bachelor's degree * 5+ years marketing experience * 2+ years of email marketing ...

Hangar Worldwide

Email Developer

Blair, OK

Coach and support other Email Developers in fulfill their tasks and improving their skills. * Ensure that implementation matches the design, including syncing. * Create JavaScript animations (basic ...

Flourish

Email Marketer

New York, NY · On-site

$99.80K - $131K/yr

You have an in-depth knowledge of email systems, preferably Hubspot, and love to send great emails ... Support as needed on LI posts, paid and organic, in conjunction with PR and content team Minimum ...

Resident

Email Designer

$75K - $90K/yr

Design and deliver variants in support of A/B and multivariate testing across layouts, CTAs, and ... Experience with email analytics and the story the data tells * A strong sense of design, typography ...

JAMS, Inc.

IT Support Analyst

Irvine, CA · On-site

Serves as a point of contact for incoming technical support requests via phone and email, delivering system support and effective technology-based solutions. Responsibilities * Documents and tracks ...

AllSTEM Connections

Email Developer

Orlando, FL · On-site

$79K/yr

The Email Lead is responsible for developing, executing, and optimizing strategic email marketing campaigns that drive engagement and deliver impactful messaging to our audience. This role partners ...

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How much do email support jobs pay per hour?

As of May 30, 2026, the average hourly pay for email support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Email Support Specialist, and why are they important?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are some common challenges faced by Email Support professionals, and how can they be effectively managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is an Email Support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

More about Email Support jobs
What cities are hiring for Email Support jobs? Cities with the most Email Support job openings:
What are the most commonly searched types of Email Support jobs? The most popular types of Email Support jobs are:
What states have the most Email Support jobs? States with the most job openings for Email Support jobs include:
What job categories do people searching Email Support jobs look for? The top searched job categories for Email Support jobs are:
Email Support jobs near you
Infographic showing various Email Support job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 3% Part Time, 3% Temporary, and 12% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Contact Center Agent - Digital Support (Chat, Email, SMS)

Contact Center Agent - Digital Support (Chat, Email, SMS)

Advance Auto Parts, Inc.

Remote

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Description
Overview:
The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS. This role emphasizes written communication, multitasking, and delivering accurate, timely responses across multiple platforms.
Key Responsibilities:
  • Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy.

  • Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns.

  • Manage multiple conversations simultaneously while maintaining quality and accuracy.

  • Document all interactions in the case management system and follow up on outstanding issues.

  • Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction.

  • Notify business partners of website errors and collaborate on issue resolution.

  • Leverage AI tools and real-time assist features to enhance service delivery.

Required Skills & Qualifications:
  • Excellent written communication skills with attention to tone and grammar.

  • Ability to multitask across multiple digital channels effectively.

  • Strong problem-solving skills and detail orientation.

  • Typing speed of at least 30 WPM for rapid response handling.

  • Comfort with technology and ability to learn new systems quickly.

  • Prior experience in chat/email support preferred.

Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
Education and/or Experience
  • High school diploma or General Education Degree (GED); and

  • Minimum of 2 years related experience and/or training or equivalent combination of education and experience

  • Call Center or Customer Service experience preferred but not required

  • French/English or Spanish/English desired but not required

  • Automotive Knowledge desired but not required

Supervisory Responsibilities:
  • None

Certificates, Licenses, Registrations:
  • None Required, ASE preferred

What does Advance have to offer you?
  • 401k Retirement Savings Plan with competitive company match

  • Paid Time Off and Sick Time

  • Special Recognition awards

  • Opportunity for growth and promotion

  • Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator

  • Employee Discount Program

  • Health, Dental, Vision and Prescription Drug Insurance

  • Health Savings Account

  • Medical and Dental Flexible Spending Accounts

  • Employee Assistance Program

  • Company paid Life insurance

  • Company paid short & long term disability insurance

  • Annual increase based on performance

  • Positive work environment

  • Team Member Networks available

  • Volunteer Opportunities

  • Military Leave, Jury Duty and Bereavement Pay

  • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave

  • Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits

Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
Compensation Range
The good faith estimate for this role is between 14.25 USD and 19.00 USD per hour for a new team member.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
https://jobs.advanceautoparts.com/us/en/benefits
California Residents click below for Privacy Notice:
https://jobs.advanceautoparts.com/us/en/disclosures
Advance Auto Parts logo

About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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