Acetech Group

Customer Service Representative – Office-Based Support (Downtown Seattle)

Position Overview:
We are seeking dependable and resilient Customer Service Representatives to join our team in a high-performance, office-based environment. The ideal candidate will have a solid work history and experience in phone and email support. This is a 100% onsite role in Downtown Seattle with excellent benefits and strong earning potential.

Key Responsibilities:

• Provide professional and courteous phone and email support to customers.

• Troubleshoot and resolve customer inquiries and issues efficiently.

• Maintain accurate records of interactions using internal systems.

• Deliver consistent, high-quality service while meeting performance goals.

• Work collaboratively with team members and escalate issues as needed.

• Handle high-stress interactions with professionalism and resilience.

Qualifications:

• Minimum 1 year of customer service experience in an office-based phone/email support role.

• Demonstrated solid and consistent job tenure (minimum 1 year at the most recent job).

• Must be thick-skinned and able to handle demanding or high-pressure situations.

• Strong communication and interpersonal skills.

• Flexibility to work 1st, 2nd, or 3rd shift as part of 24/7 coverage.