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Email Support Jobs in Dallas, TX (NOW HIRING)

DR Horton

Email Marketing Manager

Arlington, TX · On-site

Develop and maintain campaign production workflows and documentation to support scalability and ... Email marketing platforms, campaign deployment processes, and deliverability best practices

Logical Position

Email Marketing Specialist

Dallas, TX · On-site

$23.08/hr

Perform basic technical updates on client sites to support campaign implementation and collaborate ... Stay current with email marketing strategies and identify industry trends that could be recommended ...

New

Cresa

Application Support Specialist

Addison, TX · On-site

Providing phone and email support to clients including logging and monitoring calls and emails in ticket tracking system following Cresa's support process * Escalating unresolved calls and emails and ...

Cresa

Application Support Specialist

Addison, TX · On-site

Providing phone and email support to clients including logging and monitoring calls and emails in ticket tracking system following Cresa's support process * Escalating unresolved calls and emails and ...

Dave & Buster's, Inc.

I.T. Support Rep

Coppell, TX · On-site

$16.50 - $22.50/hr

Primary Responsibilities • Take incoming support calls, answer incoming email support requests from stores and SSC. • Provide desk side support for SSC team. • Troubleshoot, resolve and ...

Dave & Buster's

I.T. Support Rep

Coppell, TX · On-site

$16.50 - $22.50/hr

Primary Responsibilities Take incoming support calls, answer incoming email support requests from stores and SSC. Provide desk side support for SSC team. Troubleshoot, resolve and document support ...

JobTread Software

Customer Support Specialist

Dallas, TX · On-site

$65K - $80K/yr

Provide inbound phone and email support as needed * Conduct product trainings via Zoom when Customer Success reps are unavailable * Become a JobTread product expert and quickly learn ongoing product ...

JobTread Software

Customer Support Specialist

Dallas, TX · On-site

$72K/yr

Provide inbound phone and email support as needed * Conduct product trainings via Zoom when Customer Success reps are unavailable * Become a JobTread product expert and quickly learn ongoing product ...

htseng

Service Parts / Warranty Admin

Dallas, TX · On-site

$17.50 - $23.50/hr

Maintain phone and e-mail support for customers * Take service parts orders and provide quotes to customers * Communicate with customers regarding warranty requests from the field for both parts and ...

htseng

Service Parts / Warranty Admin

Dallas, TX

$17.50 - $23.50/hr

Maintain phone and e-mail support for customers * Take service parts orders and provide quotes to customers * Communicate with customers regarding warranty requests from the field for both parts and ...

MedMutual Protect

Sales Support Coordinator

Dallas, TX · On-site

$20.25 - $27.50/hr

Serves as the primary point of contact for the sales office, providing comprehensive phone and email support to address questions and needs from agents and customers. * Provides all necessary support ...

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All JobsEmail Support JobsEmail Support Jobs in Dallas, TX

Email Support information

See Dallas, TX salary details

$11

$18

$25

How much do email support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for email support in Dallas, TX is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.19 per hour, depending on experience, location, and employer.

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.
What are the most commonly searched types of Email Support jobs in Dallas, TX? The most popular types of Email Support jobs in Dallas, TX are:
What are popular job titles related to Email Support jobs in Dallas, TX? For Email Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Email Support jobs in Dallas, TX look for? The top searched job categories for Email Support jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Email Support jobs? Cities near Dallas, TX with the most Email Support job openings:
Email Support jobs near you
Infographic showing various Email Support job openings in Dallas, TX as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,254 per year, or $18.4 per hour.

Email security Proofpoint

E-Solutions

Dallas, TX • On-site

Other

Re-posted 4 days ago

Job description

Proofpoint Email Security Engineer

Location: Dallas, TX (100% Onsite)

Product: Proofpoint

Role Summary: We are seeking a Proofpoint Email Security Engineer to design, operate, and optimize enterprise email security and threat protection solutions. The role focuses on Proofpoint On Demand (POD), TAP, TRAP, and Proofpoint Archive, ensuring protection against phishing, malware, impersonation, data loss, and email-borne threats, while supporting incident response and compliance requirements.

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