ZipRecruiter

Log In

2

Remote Email Support Jobs in Dallas, TX (NOW HIRING)

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

The Support Specialist will work from the remote service board queue in the Axxys PSA system and ... If documentation is lacking for specific areas, the Support Specialist will email the technical ...

Remotetravelcareers

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

We are seeking a remote Travel Customer Support representative to handle customer questions ... Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ...

next page

Showing results 1-20

All JobsEmail Support JobsRemote Email Support JobsRemote Email Support Jobs in Dallas, TX

Remote Email Support information

See Dallas, TX salary details

$14

$25

$44

How much do remote email support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote email support in Dallas, TX is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is remote email support?

A Remote Email Support job involves assisting customers, clients, or users by responding to their inquiries, resolving issues, and providing information via email. This role typically requires strong written communication skills, problem-solving abilities, and knowledge of the company's products or services. Employees in this position often work from home or any remote location with internet access. The job may involve handling support tickets, troubleshooting technical problems, processing customer requests, and following up on concerns.

What does a remote email support specialist do?

A typical day in a Remote Email Support role involves responding to customer inquiries, troubleshooting issues, and escalating complex cases to higher-level support teams when necessary. You can expect to manage a queue of emails, prioritize urgent requests, and use CRM systems to track and document interactions. Collaboration with teammates or other departments may be required to resolve issues or share product updates. Although the role is autonomous, consistent communication and meeting response time targets are key parts of daily responsibilities, creating a structured yet flexible work environment.

What are the key skills and qualifications needed to thrive in remote email support?

To thrive as a Remote Email Support specialist, you need excellent written communication skills, strong attention to detail, and a good command of grammar, typically supported by experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic troubleshooting tools is often expected. Outstanding time management, patience, and problem-solving abilities help individuals excel in handling multiple customer inquiries professionally. These skills are vital to ensure efficient, accurate, and empathetic support, resulting in high customer satisfaction and smooth remote operations.

What are popular job titles related to Remote Email Support jobs in Dallas, TX?

For Remote Email Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Email Support jobs in Dallas, TX look for?

The top searched job categories for Remote Email Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Email Support jobs?

Cities near Dallas, TX with the most Remote Email Support job openings:

Remote Email Support jobs near you
Infographic showing various Remote Email Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,596 per year, or $25.8 per hour.

Email Marketing Specialist

Teaching Strategies, LLC

Denton, TX • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Email Marketing Specialist
Department: Marketing
Employment Type: Full Time
Location: Denton, Texas
Description
Be a Part of our Team!
Join a working team that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position OverviewTeaching Strategies is seeking an Email Marketing Specialist to own the day-to-day build, quality assurance, and execution of email marketing campaigns and programs in Adobe Marketo Engage. This role is responsible for translating campaign requirements into accurate, well-structured, and timely email programs while maintaining a high standard of operational excellence.
The ideal candidate is highly detail-oriented, organized, and comfortable working hands-on in Marketo. They take pride in getting the details right, follow established processes, proactively identify potential issues, and can manage multiple campaigns and deadlines without sacrificing quality.
This role will work closely with marketing and creative partners to bring campaign strategies and creative assets to life in Marketo. While this position does not own email design or creative development, a strong understanding of email marketing best practices, audience segmentation, testing, and performance metrics will help this person be an effective partner and contribute to continuous improvement.
Over time, this person will help make our email marketing operation more reliable and scalable by strengthening processes, maintaining clean and consistent program structures, and identifying opportunities to improve how campaigns are built, tested, and executed.
Specific Roles & Responsibilities:
  • Build, test, schedule, and launch email campaigns and programs in Adobe Marketo Engage.
  • Build and maintain Marketo programs, including email sends, engagement programs, nurture campaigns, smart campaigns, lists, and operational workflows.
  • Translate campaign briefs and business requirements into accurate and well-structured programs within Marketo.
  • Own campaign setup from build through deployment, ensuring all requirements are completed accurately and on schedule.
  • Perform thorough pre-launch QA, including audience criteria, suppression rules, links, tracking, personalization, dynamic content, tokens, campaign logic, scheduling, and other campaign configurations.
  • Test email rendering and functionality across devices and email clients and troubleshoot issues prior to deployment.
  • Apply audience management best practices to help ensure campaigns reach the intended recipients while maintaining appropriate exclusions and suppression criteria.
  • Implement approved creative assets and content within established email templates in Marketo, partnering with the Creative team on any design or creative needs.
  • Execute A/B tests and other campaign tests based on defined testing plans.
  • Monitor campaign execution and identify, troubleshoot, and resolve issues that could affect successful deployment or audience experience.
  • Support campaign reporting and measurement, including metrics such as delivery, opens, clicks, conversions, and unsubscribes.
  • Maintain clean, consistent, and scalable Marketo program structures, naming conventions, documentation, and operational processes.
  • Look beyond individual campaign results to identify patterns across audiences, campaign types, messaging, and stages of the customer journey.
  • Partner with marketing stakeholders to determine where email can help support broader campaign and performance goals.
  • Follow email marketing best practices related to deliverability, consent, list hygiene, segmentation, and subscriber experience.
  • Identify opportunities to strengthen QA processes, reduce errors, streamline campaign production, and improve overall marketing operations.
  • Collaborate effectively with cross-functional partners to manage campaign timelines, communicate status, surface risks, and ensure campaigns are ready for launch.

Qualifications:
  • 2+ years of hands-on experience building and executing email marketing campaigns in Adobe Marketo Engage or a comparable marketing automation platform.
  • Demonstrated experience building emails, programs, smart campaigns, lists, audience segments, and campaign workflows.
  • Exceptional attention to detail and a strong commitment to accuracy and quality.
  • Experience performing comprehensive QA of email campaigns prior to deployment.
  • Strong organizational skills and the ability to follow established processes while managing multiple campaigns and competing deadlines.
  • Ability to independently troubleshoot campaign setup, logic, audience, and execution issues.
  • Working knowledge of email marketing best practices, including audience segmentation, personalization, deliverability, consent, and list management.
  • Experience working with marketing performance reports and dashboards; experience pulling and interpreting reports in Power BI is strongly preferred.
  • Strong understanding of email marketing metrics and the ability to analyze performance against established goals or KPIs.
  • Ability to translate marketing data into observations, insights, and actionable recommendations.
  • Strong project and time-management skills with the ability to consistently deliver against deadlines.
  • Strong written and verbal communication skills and the ability to collaborate effectively with cross-functional teams.
  • Self-motivated, dependable, and comfortable taking ownership of work from campaign setup through successful deployment.
  • Basic HTML/CSS knowledge for troubleshooting email builds is a plus.
  • Experience with CRM systems and CRM/marketing automation integrations is a plus.
  • Experience in the education industry, particularly early childhood education, is a plus.
  • Bachelor's degree in marketing, communications, business, or a related field preferred, or equivalent relevant experience.

Why Teaching Strategies
At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.
Let's open the door to your career at Teaching Strategies!
Some additional benefits & perks while working with Teaching Strategies
Teaching Strategies offers our employees a robust suite of benefits and other perks which include:
  • Competitive compensation package
  • Employee Equity Appreciation Program
  • Health and wellness insurance benefits
  • 401k with employer match
  • Flexible work environment
  • Unlimited paid time off (which includes paid holidays and Winter Break)
  • Paid parental leave
  • Tuition assistance, professional development, and opportunities for career growth
  • Best in class technology equipment for every employee
  • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.
Equal Employment Opportunity (EEO)
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)

Apply