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Email Support Jobs in Orem, UT (NOW HIRING)

Utah Hockey Club

Email Coordinator

Sandy, UT · On-site

The Utah Mammoth are seeking a motivated Email Coordinator to support the strategy and execution of marketing campaigns across email and potentially SMS (text messaging) channels. This is a full-time ...

Utah Mammoth

Email Coordinator

Sandy, UT · On-site

The Utah Mammoth are seeking a motivated Email Coordinator to support the strategy and execution of marketing campaigns across email and potentially SMS (text messaging) channels. This is a full-time ...

Utah Mammoth

Email Coordinator

Sandy, UT · On-site

The Utah Mammoth are seeking a motivated Email Coordinator to support the strategy and execution of marketing campaigns across email and potentially SMS (text messaging) channels. This is a full-time ...

TriOptus LLC

Email Marketing manager

Draper, UT · On-site

We are looking for a skilled Email Marketing Manager to support our campaign and newsletter programs for both prospects and customers. This is an indefinite contract role at approximately 40 hours ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

mophie

Email & SMS Marketing Specialist

Midvale, UT

Email amp; SMS Marketing SpecialistLocation: Midvale, UT 84047About Mophie Mophie is a leading innovator in mobile power solutions, dedicated to providing high-quality, reliable products that keep ...

Weave

Technical Support

Lehi, UT · On-site

Weave Support is the lifeblood of customer retention! Our support representatives go above and ... Provide follow up to customers via outbound calls and emails. * Resolve issues with basic ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT

$30 - $35/hr

This is a long term hire, the support coordinator role requires someone to have a long standing ... Email jon@adelfos.org to be considered with a copy of your resume and a short description of what ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT

$30 - $35/hr

This is a long term hire, the support coordinator role requires someone to have a long standing ... Email jon@adelfos.org to be considered with a copy of your resume and a short description of what ...

Speed of Light Ops

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

New

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

New

Neighbor

Customer Support Specialist

Lehi, UT · On-site

$17 - $22.75/hr

As a primary point of contact, you will field inbound calls, emails, and chats, as well as ... Improve existing self-help resources by writing online support articles and through creating new ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

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All JobsEmail Support JobsEmail Support Jobs in Orem, UT

Email Support information

See Orem, UT salary details

$10

$16

$22

How much do email support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for email support in Orem, UT is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.74 per hour, depending on experience, location, and employer.

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.
What are popular job titles related to Email Support jobs in Orem, UT? For Email Support jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Email Support jobs in Orem, UT look for? The top searched job categories for Email Support jobs in Orem, UT are:
Email Support jobs near you
Infographic showing various Email Support job openings in Orem, UT as of August 2026, with employment types broken down into 81% Full Time, 4% Part Time, 4% Temporary, and 11% Contract. Highlights an 81% In-person, 4% Hybrid, and 15% Remote job distribution, with an average salary of $33,619 per year, or $16.2 per hour.

Email Coordinator

Utah Hockey Club

Sandy, UT • On-site

Full-time

Posted 12 days ago

Job description

Job Type
Full-time
Description
JOB SUMMARY:
The Utah Mammoth are seeking a motivated Email Coordinator to support the strategy and execution of marketing campaigns across email and potentially SMS (text messaging) channels. This is a full-time position based in Sandy Utah.
This role owns the day-to-day building, testing, and deployment of email and SMS campaigns - including gamedays, offers, newsletters, sponsor fulfillment, audience-growth initiatives, and other operational communications. The Email Coordinator manages the email marketing calendar, keeps campaigns moving on time and on strategy, and helps report on performance so the team can continuously improve.
This position works cross-functionally across the organization, using email, potentially SMS, and push notifications to accomplish key objectives, and supports marketing execution across web, social, print, and in-venue channels as needed. The role also provides exposure to modern marketing tools, including email marketing platforms, project management systems, and approved AI tools that support research, first-draft copy, content versioning, and marketing workflow efficiency.
The ideal candidate pays strong attention to detail, is an excellent communicator, is dependable, and is a creative problem-solver who thrives on owning deployments from intake through delivery.
DUTIES & RESPONSIBILITIES:
  • Build, test, and execute email marketing campaigns for gamedays, offers, newsletters, and other operational communications.
  • Potentially engage fans through SMS marketing campaigns using approved SMS marketing software.
  • Manage the email marketing calendar, coordinating timelines, deadlines, and deliverables across multiple concurrent campaigns.
  • Assist with reporting on campaign metrics - including open rates, click rates, and revenue generation - and use those insights to improve performance.
  • Collaborate across organizational departments, using email, SMS, and push notifications to accomplish key objectives.
  • Track sponsor fulfillment, including asset inclusion, reporting, and communication.
  • Develop and execute marketing campaigns focused on audience growth across the email and SMS spaces.
  • Write, edit, and organize email and SMS copy, build campaign briefs, and assist with campaign setup.
  • Support marketing execution across web, social, print, and in-venue channels as needed.
  • Responsibly use approved marketing and AI tools to support research, first-draft copy, content versioning, and workflow efficiency.
  • Provide marketing support to ticketing, corporate partnerships, game presentation, community relations, public relations, and other internal departments as needed.
  • Complete email and SMS deployments regardless of day. This will include nights, weekends, and holidays.
  • Protect the reputation of the company.
  • Exemplify the Utah Mammoth mission and values: transparent, all in, community obsessed, one team, and scrappy.
  • Other duties as assigned.

COMPETENCIES:
  • Dependable & Follow-Through - Takes ownership of deployments and ensures campaigns go out accurately and on time, regardless of the day.
  • Detail-Oriented - Catches the small things - links, personalization fields, subject lines, and send logic - that keep campaigns clean and error-free.
  • Communication - Communicates clearly, professionally, and consistently with teammates and stakeholders.
  • Collaborative - Builds partnerships and works across departments to meet shared objectives.
  • Project Management - Organizes tasks, calendars, deadlines, and deliverables across multiple projects at once.
  • Creative Problem-Solving - Approaches challenges with creativity and finds practical, fan-focused solutions.
  • Data-Informed - Comfortable reading campaign metrics and using them to make smarter decisions.
  • Action-Oriented - Takes on new opportunities and challenges with urgency, energy, and enthusiasm.
  • Curiosity with New Tools - Willing to learn and responsibly use new marketing, AI, and technology tools to improve workflows and outcomes.

QUALIFICATIONS:
  • 4-year degree in Marketing, Journalism, Communications, or a related field.
  • Experience with Marketo or other email marketing platforms preferred.
  • HTML and CSS or basic coding experience preferred.
  • Strong copywriting and editing skills.
  • Experience with SMS marketing platforms is a plus.
  • Experience with project management tools such as Asana is a plus.
  • Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar tools is a plus.
  • Ability to read and act on campaign performance metrics such as open rates, click rates, and revenue.
  • Strong written and verbal communication skills.
  • Highly organized with strong attention to detail.
  • Ability to manage multiple projects under tight deadlines.
  • Availability to complete deployments as needed, including some nights, weekends, and holidays.
  • Positive attitude and team-oriented mindset.

PHYSICAL DEMANDS:
  • This person must be able to communicate and express themselves both written and verbally.
  • This person must be able to observe, inspect, estimate, and assess.
  • This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
  • This person must be able to lift 20 lbs.

The Utah Mammoth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and Utah Mammoth reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

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