Email Support Jobs in Orem, UT (NOW HIRING)

Description

JOB SUMMARY:

The Utah Mammoth are seeking a motivated Email Coordinator to support the strategy and execution of marketing campaigns across email and potentially SMS (text messaging) channels. This is a full-time position based in Sandy Utah.

This role owns the day-to-day building, testing, and deployment of email and SMS campaigns - including gamedays, offers, newsletters, sponsor fulfillment, audience-growth initiatives, and other operational communications. The Email Coordinator manages the email marketing calendar, keeps campaigns moving on time and on strategy, and helps report on performance so the team can continuously improve.

This position works cross-functionally across the organization, using email, potentially SMS, and push notifications to accomplish key objectives, and supports marketing execution across web, social, print, and in-venue channels as needed. The role also provides exposure to modern marketing tools, including email marketing platforms, project management systems, and approved AI tools that support research, first-draft copy, content versioning, and marketing workflow efficiency.

The ideal candidate pays strong attention to detail, is an excellent communicator, is dependable, and is a creative problem-solver who thrives on owning deployments from intake through delivery.

DUTIES & RESPONSIBILITIES:

• Build, test, and execute email marketing campaigns for gamedays, offers, newsletters, and other operational communications.
• Potentially engage fans through SMS marketing campaigns using approved SMS marketing software.
• Manage the email marketing calendar, coordinating timelines, deadlines, and deliverables across multiple concurrent campaigns.
• Assist with reporting on campaign metrics - including open rates, click rates, and revenue generation - and use those insights to improve performance.
• Collaborate across organizational departments, using email, SMS, and push notifications to accomplish key objectives.
• Track sponsor fulfillment, including asset inclusion, reporting, and communication.
• Develop and execute marketing campaigns focused on audience growth across the email and SMS spaces.
• Write, edit, and organize email and SMS copy, build campaign briefs, and assist with campaign setup.
• Support marketing execution across web, social, print, and in-venue channels as needed.
• Responsibly use approved marketing and AI tools to support research, first-draft copy, content versioning, and workflow efficiency.
• Provide marketing support to ticketing, corporate partnerships, game presentation, community relations, public relations, and other internal departments as needed.
• Complete email and SMS deployments regardless of day. This will include nights, weekends, and holidays.
• Protect the reputation of the company.
• Exemplify the Utah Mammoth mission and values: transparent, all in, community obsessed, one team, and scrappy.
• Other duties as assigned.

COMPETENCIES:

• Dependable & Follow-Through - Takes ownership of deployments and ensures campaigns go out accurately and on time, regardless of the day.
• Detail-Oriented - Catches the small things - links, personalization fields, subject lines, and send logic - that keep campaigns clean and error-free.
• Communication - Communicates clearly, professionally, and consistently with teammates and stakeholders.
• Collaborative - Builds partnerships and works across departments to meet shared objectives.
• Project Management - Organizes tasks, calendars, deadlines, and deliverables across multiple projects at once.
• Creative Problem-Solving - Approaches challenges with creativity and finds practical, fan-focused solutions.
• Data-Informed - Comfortable reading campaign metrics and using them to make smarter decisions.
• Action-Oriented - Takes on new opportunities and challenges with urgency, energy, and enthusiasm.
• Curiosity with New Tools - Willing to learn and responsibly use new marketing, AI, and technology tools to improve workflows and outcomes.

QUALIFICATIONS:

• 4-year degree in Marketing, Journalism, Communications, or a related field.
• Experience with Marketo or other email marketing platforms preferred.
• HTML and CSS or basic coding experience preferred.
• Strong copywriting and editing skills.
• Experience with SMS marketing platforms is a plus.
• Experience with project management tools such as Asana is a plus.
• Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar tools is a plus.
• Ability to read and act on campaign performance metrics such as open rates, click rates, and revenue.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple projects under tight deadlines.
• Availability to complete deployments as needed, including some nights, weekends, and holidays.
• Positive attitude and team-oriented mindset.

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

The Utah Mammoth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Utah Mammoth reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.