ZipRecruiter

Log In

1

Email Support Jobs in Orem, UT (NOW HIRING)

mophie

Email & SMS Marketing Specialist

Midvale, UT · On-site

Email amp; SMS Marketing SpecialistLocation: Midvale, UT 84047About Mophie Mophie is a leading innovator in mobile power solutions, dedicated to providing high-quality, reliable products that keep ...

ZAGG Inc

Email & SMS Marketing Specialist

Midvale, UT · On-site

Email amp; SMS Marketing SpecialistLocation: Midvale, UT 84047About Mophie Mophie is a leading innovator in mobile power solutions, dedicated to providing high-quality, reliable products that keep ...

Weave

Technical Support

Lehi, UT · On-site

Weave Support is the lifeblood of customer retention! Our support representatives go above and ... Provide follow up to customers via outbound calls and emails. * Resolve issues with basic ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT · On-site

$30 - $35/hr

This is a long term hire, the support coordinator role requires someone to have a long standing ... Email jon@adelfos.org to be considered with a copy of your resume and a short description of what ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT

$30 - $35/hr

This is a long term hire, the support coordinator role requires someone to have a long standing ... Email jon@adelfos.org to be considered with a copy of your resume and a short description of what ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT

$30 - $35/hr

This is a long term hire, the support coordinator role requires someone to have a long standing ... Email jon@adelfos.org to be considered with a copy of your resume and a short description of what ...

Flex Dental

Customer Support Technician

Provo, UT · On-site

$17.25 - $23.50/hr

Omni-Channel Support (Chat, Phone, and Email) * Internal collaboration with support, training, and billing departments * External collaboration with client's IT services/third parties * Engaging with ...

Speed of Light Ops

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

Harmons

eShop Associate

Midvale, UT · On-site

$15 - $17.91/hr

This person will provide excellent customer assistance via email support and phone support. ESSENTIAL DUTIES & RESPONSIBILITIES: * Follows established departmental and store policies and procedures

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering basic support questions. As the first point of contact for our customers, you will understand, document ...

Select Bankcard

Merchant Support Speclaist

Lehi, UT · On-site

Respond to inbound phone calls and emails from merchants, sales agents, and internal departments * Provide white-glove support by taking ownership of merchant questions and issues through resolution

Harmons Grocery

eShop Associate

Midvale, UT · On-site

$250/hr

This person will provide excellent customer assistance via email support and phone support. ESSENTIAL DUTIES & RESPONSIBILITIES: * Follows established departmental and store policies and procedures

New

Harmons

eShop Manager

Draper, UT · On-site

$21.77 - $23.27/hr

This person will provide excellent customer assistance via email support and phone support. This person will provide training and support to other eShop associates to ensure the smooth and effective ...

next page

Showing results 1-20

All JobsEmail Support JobsEmail Support Jobs in Orem, UT

Email Support information

See Orem, UT salary details

$10

$16

$22

How much do email support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for email support in Orem, UT is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.74 per hour, depending on experience, location, and employer.

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What are popular job titles related to Email Support jobs in Orem, UT?

For Email Support jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Email Support jobs in Orem, UT look for?

The top searched job categories for Email Support jobs in Orem, UT are:

Email Support jobs near you
Infographic showing various Email Support job openings in Orem, UT as of September 2026, with employment types broken down into 77% Full Time, 7% Temporary, and 16% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $33,619 per year, or $16.2 per hour.

Email & SMS Marketing Specialist

Midvale, UT • On-site

mophie
Computer and Electronic Product Manufacturing • 51 - 200 employees
Learn more about mophieexternal

Full-time

Re-posted 28 days ago

Job description

Email amp; SMS Marketing SpecialistLocation: Midvale, UT 84047About Mophie

Mophie is a leading innovator in mobile power solutions, dedicated to providing high-quality, reliable products that keep consumers connected on the go. We are seeking a talented and motivated Email amp; SMS Marketing Specialist to join our marketing team in Midvale, UT.

Position Overview

As an Email amp; SMS Marketing Specialist at Mophie, you will be responsible for developing, executing, and optimizing our email and SMS marketing campaigns. You will play a key role in driving customer engagement, retention, and revenue growth through targeted and personalized messaging strategies.

Key Responsibilities
  • Develop, implement, and manage email and SMS marketing campaigns that align with Mophie’s brand and business goals.
  • Create compelling and personalized content for email and SMS communications to engage customers and drive conversions.
  • Segment audiences and utilize data-driven insights to optimize campaign performance and targeting.
  • Monitor and analyze campaign metrics, including open rates, click-through rates, conversion rates, and ROI, and provide actionable recommendations.
  • Collaborate with cross-functional teams including creative, product, and sales to ensure cohesive messaging and branding.
  • Manage and maintain email and SMS marketing platforms, ensuring compliance with industry regulations and best practices.
  • Conduct A/B testing and other experiments to continuously improve campaign effectiveness.
  • Stay up-to-date with the latest trends and technologies in email and SMS marketing.
Qualifications
  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • 2+ years of experience in email and SMS marketing, preferably in retail or consumer electronics.
  • Proficiency with email marketing platforms (e.g., Klaviyo, Mailchimp, Salesforce Marketing Cloud) and SMS marketing tools.
  • Strong understanding of segmentation, personalization, and automation strategies.
  • Experience with data analysis and reporting tools to measure campaign performance.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong organizational and project management abilities.
  • Knowledge of CAN-SPAM, TCPA, and other relevant compliance regulations.
How to Apply

Interested candidates are encouraged to submit their resume and a cover letter outlining their relevant experience and why they would be a great fit for the Mophie team.

```

Apply