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Eligibility Worker Jobs (NOW HIRING)

HEALTH ADVOCATES

Eligibility Worker I

Chatsworth, CA · On-site

$21.75 - $28/hr

Health Advocates is seeking Eligibility Workers for our main office in Chatsworth, CA . WE OFFER PAID TRAINING! Job Summary This position helps qualify patients/claimants for governmental benefits ...

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How much do eligibility worker jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for eligibility worker in the United States is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an eligibility worker, and why are they important?

To thrive as an Eligibility Worker, you need a strong understanding of public assistance programs, case management, and eligibility determination, usually supported by a high school diploma or associate degree. Familiarity with case management software, state benefits systems, and data entry tools is often required. Outstanding communication, attention to detail, and customer service skills help you effectively interact with diverse clients and manage sensitive information. These competencies ensure accurate benefit determinations, compliance with regulations, and positive client outcomes.

What is the difference between Eligibility Worker vs Case Manager?

CriteriaEligibility WorkerCase Manager
Required credentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; often additional certifications or degrees in social work or related fields
Work environmentGovernment agencies, social service officesNon-profit organizations, healthcare facilities, social service agencies
Employer and industry usagePrimarily government-funded programsVaries across public and private sectors
Common search intentUnderstanding eligibility processes and requirementsManaging client cases and providing ongoing support

Eligibility Workers focus on determining client eligibility for public assistance programs, working mainly in government settings. Case Managers handle broader client support, coordinating services across multiple needs. While both roles involve social services, Eligibility Workers primarily assess eligibility, whereas Case Managers provide ongoing case management and support.

What are some common challenges eligibility workers face when managing caseloads, and how are they typically addressed?

Eligibility Workers often handle high volumes of cases, which can be challenging due to tight deadlines and the need for accuracy in documentation. Balancing efficiency with attention to detail is crucial, especially when verifying applicants' information and determining program eligibility. Many agencies support workers through ongoing training, regular team meetings, and case management systems that streamline workflow. Collaboration with supervisors and colleagues is encouraged to address complex cases and share best practices.

What does an eligibility worker do?

An Eligibility Worker is a professional who determines whether individuals and families qualify for various public assistance programs, such as Medicaid, food stamps (SNAP), or welfare benefits. They interview applicants, review documentation, and verify information to assess eligibility according to government guidelines. Eligibility Workers also explain program requirements, help clients complete necessary paperwork, and maintain accurate case records. Their role is essential in ensuring that benefits are distributed fairly and efficiently to those who need them.

What is an eligibility worker?

An eligibility worker gathers information and performs interviews to determine whether a person is eligible for public assistance or access to social programs, such as food stamps, public housing, or grants. Your duties are to review financial and personal data, such as income, housing costs, utilities, and medical conditions, of those seeking social services. You also perform in-person or over-the-phone interviews. You then determine whether or not the applicants are eligible, and if they are, you authorize how much they are eligible to receive. You also provide referrals to other agencies and perform periodic checkups with clients to update information and reassess eligibility.

More about Eligibility Worker jobs
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Eligibility Worker jobs near you
Infographic showing various Eligibility Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,119 per year, or $22.7 per hour.

Eligibility Worker - Pennington County

Minnesota Merit System

Saint Paul, MN • On-site

$26.83 - $35.37/hr

Other

Medical, Life

Posted 25 days ago

Job description

Classification Summary Pennington County Human Services, Thief River Falls, MN is accepting applications for a full-time (37.5 hours per week) Eligibility Worker. The Eligibility Worker will be assigned to the Income Maintenance Unit. Responsibilities include determining initial and ongoing elgibility for SNAP/Health Care/Cash Assistance, case management and other assigned duties

PLEASE SEE EXAMINATION PROCESS SECTION BELOW ON HOW TO APPLY AND HOW TO TAKE THE ONLINE MERIT SYSTEM EXAM. Examples of Duties Interviews clients to obtain necessary factual information, and verifies information received from clients. Determines eligibility and the amount of benefits for a variety of income maintenance programs, including cash, food, medical and child care assistance.

Explains application procedures to individuals or groups and answers questions of individuals on how to complete the application forms. Communicates program time limits, expectations and other program requirements to the client, and serves as central point of communication for financial, child care and employment services. Advises clients on viable life options and promotes self-sufficiency.

Informs applicants about managed health care, determines eligibility for enrollment in managed health care, determines the most cost effective insurance, and resolves problems and questions from health plans, health care providers, enrollees and other staff. Performs data entry into multiple county and state computer systems and retrieves information from those systems. Re-determines eligibility and benefit amounts required by changes in a client's status, by reviewing and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with established benefit standards.

Maintains complete and accurate records on client's eligibility for all assigned programs. Provides requisite information on new and existing cases to child support, employment services and other appropriate staff. Advises clients of case status, including explaining eligibility requirements and benefit factors, assesses client needs, and refers clients to programs and other community resources to assist them in maintaining eligibility, or in the event that the client is no longer eligible for public assistance.

Responds to complaints of clients and informs clients of the right and method of appeal and other legal rights. Prepares county case for appeal hearings, documenting the actions taken by the county and provides testimony at the appeal hearing. Assists law enforcement and the county attorney's office in preparing cases for prosecution and provides testimony in court.

Makes referrals to social services, when appropriate. Makes contacts with community resources as assigned. Provides input into the development and evaluation of the income maintenance unit's policies and procedures.

Composes correspondence and constructs reports as needed. Minimum Qualifications Three (3) years of clerical experience and/or experience working with the public, or some combination of the two, totaling three years. or Two (2) years of clerical experience in a social services/human services agency.

or Two (2) years of study at an accredited two or four year college or university or similar institution, with emphasis in the behavioral sciences, business, or closely related subjects (at least 23 quarter credits or 16 semester credits). or Successful completion of the technical college Human Services Eligibility Worker diploma program (applicants must be within six months of completion of the program). or Successful completion of the technical college Human Services Eligibility Worker certificate program will substitute for one year of the required clerical experience or experience working with the public.

Examination Process IMPORTANT INFORMATION: In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of seven (7) sub-sections measuring arithmetic, eligibility determination and reading comprehension. You will need a calculator and/or scratch paper in order to complete this exam.

After your Merit System application has been submitted, you will be sent an invite e mail with a unique link to access the examination sections. You will need scratch paper and/or a calculator to complete the exam. Set aside enough time to take this examination in it's entirety (in one sitting).

It is a TIMED exam and will allow one hour and thirty minutes to take the exam; a timer will appear in the upper right hand corner of your screen showing you how much time remains as you go through the exam. If you get out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit. Please take the exam in it's entirety in one sitting as required.

If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take this online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.

How to apply: Apply to posting 951-Online (5) - Eligibility Worker - Online Exam (5) by August 4th, 2026. Please note, you are applying for a specific county vacancy and the exam must be completed online by August 7th, 2026 (midnight). An Equal Opportunity and Affirmative Action Employer.

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