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EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... analysts, and ensures effective support coverage during their assigned shift. The Shift Lead plays ...

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How much do ehr analyst remote jobs pay per year?

As of Jul 4, 2026, the average yearly pay for ehr analyst remote in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote EHR Analysts and how can they be addressed?

Remote EHR Analysts often face challenges such as maintaining effective communication with on-site teams, ensuring data security while working offsite, and staying updated on system updates or regulatory changes. To address these challenges, it's important to utilize secure communication platforms, attend regular virtual meetings, and participate in ongoing training sessions. Building strong relationships with IT, clinical, and administrative teams also helps ensure smooth collaboration and prompt resolution of issues.

What are the key skills and qualifications needed to thrive as an EHR Analyst (Remote), and why are they important?

To thrive as an EHR Analyst (Remote), you need a solid background in health informatics, data analysis, and knowledge of electronic health record (EHR) systems, often supported by a relevant degree or certification such as RHIA or Epic certification. Familiarity with EHR platforms (like Epic, Cerner, or Meditech), data visualization tools, and SQL databases is typically required. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for collaborating with clinical and IT teams remotely. These skills ensure accurate system optimization, data integrity, and seamless support for healthcare operations from a remote setting.

What does an EHR Analyst (Remote) do?

An EHR (Electronic Health Record) Analyst working remotely is responsible for managing, optimizing, and supporting electronic health record systems for healthcare organizations from a remote location. Their tasks typically include configuring EHR software, troubleshooting issues, ensuring data integrity, and assisting clinical staff with system use. They also analyze workflows, implement system updates, and help ensure compliance with healthcare regulations. Remote EHR Analysts use secure technology to collaborate with teams and provide support without being physically present onsite.
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Ehr Analyst Remote jobs near you
Infographic showing various Ehr Analyst Remote job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Posted 2 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).