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Ecommerce Customer Service Representative Jobs (NOW HIRING)

Eccalon LLC

E-Commerce Manager

Detroit, MI

... self-service options * Track and escalate recurring feedback to internal teams (product, ops ... Represent the voice of the customer in strategic meetings to enhance the overall user journey

CALPAK

Sr. Ecommerce Manager

Gardena, CA · On-site

... customer journey health. * Establish weekly and monthly performance reviews that identify ... Represent ecommerce priorities across UX/UI and web development initiatives by defining business ...

Lucchese Boot CO

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

E-Commerce Customer Service Associate Lucchese Bootmaker has made cowboy boots in Texas for more ... A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

RemX

Customer Service Account Rep

San Diego, CA · On-site

$23/hr

Customer Service Account Representative Location: Los Angeles, CA 90045 Schedule: Monday-Friday | 7 ... Collaborate with internal departments, including Finance, Distribution, Marketing, Ecommerce, and ...

Royal Caribbean Group

AVP, Ecommerce

Miami, FL · On-site

Serves as the primary Celebrity brand representative to the shared services ecommerce strategy group, ensuring Celebrity's growth objectives and commercial priorities are reflected in the multi-brand ...

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Ecommerce Customer Service Representative information

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How much do ecommerce customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for ecommerce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an ecommerce customer service representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

What are the key skills and qualifications needed to thrive as an ecommerce customer service representative?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

How does an ecommerce customer service representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

Does ecommerce customer service representative pay well?

Ecommerce customer service representatives typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and company size. Some roles offer additional benefits such as bonuses or commissions, especially in sales-focused environments. Overall, pay is generally considered moderate compared to other customer service roles.

What is a customer service representative for an ecommerce company?

An ecommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and providing support through channels like chat, email, or phone. They often use customer management software and need good communication skills to ensure a positive shopping experience.
More about Ecommerce Customer Service Representative jobs

Who are the top companies hiring for Ecommerce Customer Service Representative jobs?

The top employers for Ecommerce Customer Service Representative jobs are:

What states have the most Ecommerce Customer Service Representative jobs?

States with the most job openings for Ecommerce Customer Service Representative jobs include:

What job categories do people searching Ecommerce Customer Service Representative jobs look for?

The top searched job categories for Ecommerce Customer Service Representative jobs are:

Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

E-Commerce Manager

Eccalon LLC

Detroit, MI

Full-time

Re-posted 17 days ago

Job description

***This is an on-site position, NOT remote/hybrid***

Job Description

Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our online storefront and customer journey. This hybrid role combines digital merchandising, website management, campaign coordination, and hands-on customer support. You’ll be responsible for running the day-to-day operations of our e-commerce business — optimizing product listings, launching drops, troubleshooting site performance — while also handling customer inquiries and building relationships with our community. This is a perfect opportunity for someone who is both analytical and empathetic, thrives in a fast-moving sports environment, and is ready to help a bold brand grow.

Key Responsibilities

  • E-Commerce Operations (60%)
    • Oversee the Epoch Sports Shopify Plus store, including product uploads, pricing updates, product categorization, collections, and metadata
    • Monitor and improve website performance, UX, and conversion rates
    • Coordinate seasonal product drops, campaign pages, sales promotions, and restocks with marketing and creative teams
    • Ensure on-site branding, product imagery, and copy reflect current marketing strategy and tone
    • Track performance KPIs: conversion rate, bounce rate, AOV, UPT, return rate, and site speed
    • Collaborate with fulfillment and warehouse teams to ensure accurate inventory flow and timely shipping
    • Manage integrations and tools such as Klaviyo, Gorgias, Google Analytics, Meta Ads, and post-purchase flows
  • Customer Experience (40%)
    • Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone)
    • Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries
    • Update and maintain FAQ, sizing guides, return policies, and automated responses to improve self-service options
    • Track and escalate recurring feedback to internal teams (product, ops, design)
    • Represent the voice of the customer in strategic meetings to enhance the overall user journey
    • Maintain a helpful, professional, and brand-aligned tone across all customer communication

Qualifications

  • 2–4 years of experience in an e-commerce or DTC brand, ideally within sports, athletic wear, or consumer products
  • Proficiency with Shopify Plus, Google Analytics, and Gorgias (or comparable customer support platform)
  • Strong written communication skills and an instinct for customer tone and messaging
  • Ability to analyze data, identify trends, and implement site optimizations
  • Comfortable working cross-functionally in a fast-paced, startup-like environment
  • Organized, adaptable, and self-motivated with an entrepreneurial mindset
  • Passion for sports, athletics, and performance gear a strong plus

Bonus Skills (Not Required but Preferred)

  • Familiarity with paid media platforms (Meta Ads, Google Ads)
  • Experience with Klaviyo or email/SMS campaign coordination
  • Working knowledge of inventory systems and warehouse operations
  • Exposure to visual merchandising or light graphic editing (e.g., Canva, Adobe Express)
Eccalon logo

About Eccalon

Sourced by ZipRecruiter

We are a cross-functional collective of innovative minds that leverages technology to tackle the most challenging problems of this generation for clients, the nation, and the world. Eccalon fosters creativity, curiosity, and imagination across all departments and divisions to pioneer new ideas, products, and services. We advance innovation.​

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Hanover, MD, US

Year founded

2017

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