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Dispute Resolution Assistant Jobs (NOW HIRING)

NOV, Inc.

Accounts Receivable Dispute Analyst

Houston, TX · Hybrid

$23.25 - $29.50/hr

Key Responsibilities Assist with investigation and resolution customer payment disputes related to ... Monitor dispute aging and prioritize cases to meet established service-level agreements (SLAs)

NOV, Inc.

Accounts Receivable Dispute Analyst

Houston, TX · On-site

$23.25 - $29.50/hr

Key Responsibilities • Assist with investigation and resolution customer payment disputes related ... dispute validity. • Collaborate with internal departments, including A/R collectors, sales ...

Zing Health

Senior Provider Claims Dispute Specialist

IL · Remote

$34.60 - $39.40/hr

This role serves as a subject matter expert for provider dispute resolution policies, CMS ... * Assist with audit requests, documentation, research, and follow-up activities related to ...

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How much do dispute resolution assistant jobs pay per year?

As of Sep 13, 2026, the average yearly pay for dispute resolution assistant in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Dispute Resolution Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Accounts Receivable Dispute Analyst

Houston, TX • Hybrid

NOV, Inc.
Oil and Gas Extraction • 10K+ employees
Learn more about NOV, Inc.external

$23.25 - $29.50/hr

Full-time

Re-posted 5 days ago

NOV rating

8.1

Company rating: 8.1 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Accounts Receivable Dispute Analyst is responsible for researching, analyzing, and assisting in resolving customer invoice disputes to ensure timely payment and minimize outstanding receivables. This role works closely with A/R collectors, customers, sales, customer service, operations, and finance teams to identify and resolve root causes of disputes, facilitate resolution, and improve billing and collection processes.
Key Responsibilities
Assist with investigation and resolution customer payment disputes related to invoices, pricing, deductions, short payments, returns, credits, and billing discrepancies.
Review supporting documentation, contracts, purchase orders, shipping records, and customer correspondence to determine dispute validity.
Collaborate with internal departments, including A/R collectors, sales, customer service, operations, finance to gather information, resolve issues, and identify root causes.
Maintain accurate records of disputes, resolutions, and account activity in ERP systems and dispute management tools.
Monitor dispute aging and prioritize cases to meet established service-level agreements (SLAs).
Communicate professionally with internal and external customers regarding dispute status, required documentation, and resolution outcomes.
Analyze dispute trends and identify recurring issues affecting billing and collection process.
Prepare reports and metrics on dispute volume, resolution times, aging, and root causes.
Support month-end closing activities by ensuring dispute-related transactions are accurately recorded.
Recommend process improvements to reduce future disputes and improve collection efficiency.
Assist collections teams in resolving payment delays associated with disputed invoices.
Qualifications
Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
2-5 years of experience in Accounts Receivable, Collections, Credit, Billing, or Dispute Resolution.
Knowledge of accounting principles and accounts receivable processes.
Experience with ERP systems such as Oracle, JD Edwards.
Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data analysis.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Customer-focused mindset with strong negotiation and conflict-resolution abilities.
Preferred Skills
Experience with deduction management and dispute resolution platforms.
Understanding of order-to-cash (O2C) processes.
Knowledge of credit and collections practices.
Familiarity with KPI reporting and root-cause analysis methodologies.
Key Performance Indicators (KPIs)
Dispute resolution cycle time
Dispute aging reduction
Collection effectiveness
Reduction in unresolved deductions
Accounts receivable aging performance
Accuracy of dispute documentation and reporting
Working Conditions
Primarily office with some remote work.
Frequent interaction with customers and cross-functional teams.
May require occasional overtime during month-end or quarter-end close periods.
This role is critical to maintaining healthy cash flow, improving customer relationships, and supporting overall financial performance through efficient dispute management and resolution.

What NOV employees say

Pay

Benefits

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Workplace

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About NOV

Sourced by ZipRecruiter

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment and operational support necessary for success. We have the people, capabilities and vision to serve the needs of a challenging and evolving industry. One the world can’t live without. We are a global family of thousands of individuals, working as one team to create lasting impact for ourselves, our customers and the communities where we live and work. We take responsibility for each other and our company’s future, knowing that personal ownership leads to broader success. We believe in purposeful innovation because we see what others do not and we act. Through business innovation, product creation and service delivery, we are driven to power the industry that powers the world better.

Industry

Oil and gas extraction

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1841

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